To obtain an administrative position in the healthcare or other industries wherein I can use my communication, interpersonal, and problem solving skills to positively impact the organization's goals and objectives.
01/2013 - Current
Sallie Mae － Fishers, INSupervisor/Team Lead
Private Student Loan Lending Company As a supervisor, the main responsibility is to review and approve work processed by department representatives to verify accuracy and completeness.
Other responsibilities include providing leadership and guidance to team members within the department, including assisting with training of team members within assigned functions to provide ongoing support at all times with the department.
Understanding all processes and systems such as CLASS-S, CLASS-ED, FDR, EAGLE, CARES, IEX, NICE, EGAIN, within the team/department, and communicating the understanding to others within the team/department for increased staff knowledge is a key element of the job.
Received monthly bonuses for exceeding company expectations as a supervisor.
Maintained a compliance level of 100% in regards to customer security and NPI.
Mentored and educated two new hire classes.
01/2012 - 01/2013
Sallie Mae － Fishers, INCustomer Service Specialist
Private Student Loan Lending Company Provided accurate, clear, and concise responses to incoming student loan customer calls, with a focus on providing world class customer satisfaction and processing functions necessary to facilitate first call resolution.
Other duties included counseling customers on the various repayment options and Benefit Programs available to them throughout the life cycle of the loan while displaying a strong working knowledge of multiple loan programs and the many products offered with those programs.
This includes understanding the complex rules and regulations pertaining to student loan servicing.
Received monthly bonuses for exceeding company expectations in the handling of customer issues.
Received high ratings on first call resolution and maintained a call back rate of less than 8%.
Maintained 100% customer information security on all clients serviced.
Exceeded job requirements by reviewing customer accounts to ensure requests are directed to appropriate department.
01/2010 - 01/2012
L.A. Fitness Privately Owned National Health Club － Indianapolis, INPersonal Trainer
Designed and implemented exercise and diet programs clients and was responsible for taking clients through their workouts and provide clients with suggested cardiovascular routines as requested.
Other activities included advising clients of what to do during their "off day" when they are exercising on their own.
Exemplifying and being a leader for a positive fitness role model for all clients and club members was a detrimental aspect for the position.
Earned a pay raise every six months due to a high customer satisfaction rate Maintained and trained over 100 plus clients bi-weekly Trained proper training techniques as well as professional etiquette to newly hired trainers.
Assisted several clients to lose over 100 pounds and promoted a healthier living As a personal trainer at L.A.
Fitness, I was a leader in exemplifying what is required to maintain a healthy lifestyle.
Body Structure Medical Fitness Regional Healthcare Facility － Lexington, KYPersonal Trainer-Physical Therapy Intern
Internship designed to provide overall exposure to the administration of a healthcare facility.
Shadowed personal trainers and physical therapists to gain knowledge in the administration of the various departments as well as the overall management of the facility.
Gained insight into the management of the different department of a healthcare facility.
Further developed my communication skills and my skills as a team player.
Demonstrated exercise routines to clients and supported the elderly to perform exercises safely.
Assisted the chiropractor in providing rehabilitative care, including ultrasounds and electrical stimulations.
Also responsible to maintenance of medical records and scheduling of appointments.
Ashford UniversityClinton, IowaMaster of Business Administration: FinanceFinance
Ashford UniversityClinton, IowaMaster of Arts: Healthcare AdministrationHealthcare Administration
University of KentuckyLexington, KYBachelor of Arts: Education, Kinesiology and Exercise ScienceGPA: Character Award Winner -Athletic Department, University of Kentucky 2010 University of Kentucky Track & Field 2006 - 2010 NCAA All-American 4x400 AND 4X100 Meter Relays 2008 - 2010 University of Kentucky Record in 4x400 Meter Relay 2008 First Team All-SEC 4x400 Meter Relay 2008 Second Team All Mid-East Regional 4x100 Meter Relay 2008 William C. Parker Scholarship recipient for academic excellence (Full) 2006 - 2010 Southeastern Conference Academic Honor Roll 2007- 2010 University of Kentucky Dean's List 2007 - 2010 Co-Rep of Outreach for University of Kentucky AIA (Athletes in Action) 2007- 2010 Education, Kinesiology and Exercise Science Character Award Winner -Athletic Department, University of Kentucky 2010 University of Kentucky Track & Field 2006 - 2010 NCAA All-American 4x400 AND 4X100 Meter Relays 2008 - 2010 University of Kentucky Record in 4x400 Meter Relay 2008 First Team All-SEC 4x400 Meter Relay 2008 Second Team All Mid-East Regional 4x100 Meter Relay 2008 William C. Parker Scholarship recipient for academic excellence (Full) 2006 - 2010 Southeastern Conference Academic Honor Roll 2007- 2010 University of Kentucky Dean's List 2007 - 2010 Co-Rep of Outreach for University of Kentucky AIA (Athletes in Action) 2007- 2010
bi, communication skills, concise, counseling, clients, customer satisfaction, FDR, focus, information security, leadership, NICE, processes, scheduling, supervisor, team player, trainer
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Companies Worked For:
L.A. Fitness Privately Owned National Health Club
Body Structure Medical Fitness Regional Healthcare Facility