Supervisor Shift Leader Resume Example

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Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Germain - Supervisor/Shift Leader
Dublin, OH, 09/2020 - 02/2021
  • Complied with company policies, objectives and communication goals.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Coached and mentored many staff members through constructive feedback to develop long-term career goals.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Conducted employee evaluations and reviews.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Provided ongoing training to address staff needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Operated cash register, collected payments and provided accurate change.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Prepared drinks, ice cream and other special items to complete prepared food orders.
  • Completed opening, closing and shift change tasks following company guidelines.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
First Hospitality Group Inc - Cashier
Chicago, IL, 05/2019 - 05/2020
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers.
  • Inspected items for damage and obtained replacements for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Received payments for products and issued receipts.
  • Verified customer identification for alcohol or tobacco purchases.
Concord Hospitality - Breakfast Server
Columbus, OH, 10/2018 - 03/2019
  • Created aesthetically pleasing breakfast buffet arrangements for hotel guests.
  • Monitored food and beverage levels and quickly replenished as needed.
  • Maintained safe dining area for hotel guests .
  • Stocked serving areas with condiments and refilled all condiment containers.
  • Displayed plates, bowls, silverware and cups at appropriate locations near food stations.
  • Stored food and beverage perishables as necessary after breakfast period concluded.
  • Notified purchasing department for reorder of breakfast supplies.
  • Washed and dried all serving bowls, platters and utensils for next use.
  • Communicated with guests about breakfast items available and politely answered questions.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated cash register, collected payments and provided accurate change.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Hilton Garden Inn (Brookhaven) - Room Service Server
City, STATE, 03/2018 - 03/2019
  • Followed up with guests regarding order quality to satisfaction.
  • Took telephone orders, billed items to rooms and communicated orders to kitchen.
  • Completed side work, including preparing silverware roll-ups, taking out trash and washing dishes.
  • Assessed quality of food and beverage products prior to delivery.
  • Delivered pleasant guest experiences with friendly service and caring demeanor.
  • Resolved guest concerns and issues quickly and effectively.
  • Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
  • Answered guest questions related to pricing and food and beverage ingredients.
  • Suggested food and beverage upsells to guests to maximize profits.
  • Practiced food safety and sanitation habits and followed compliance requirements.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
  • Reviewed food preparation to monitor cooking procedures and creation of special orders.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Operated cash register, collected payments and provided accurate change.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
  • Leadership
  • Goal-oriented
  • Processes and procedures
  • Issue and conflict resolution
  • Basic math
  • Problem resolution
  • POS systems
  • Merchandise restocking
  • Cash management
  • Cash counting machine operations
  • ID verification
  • Cash register operation
  • Payment processing
  • Ordering and stocking
  • Loss prevention
  • Scanner operations
  • Staff mentoring
  • Issue resolution
  • Security monitoring
  • Cash drawer balancing
  • Credit and cash transactions
  • Returns and exchanges
  • Bank deposits
  • Training and mentoring
  • Customer seating
  • Coin counting
  • Effective customer upselling
Education and Training
Morrow High School Morrow, GA Expected in 12/2014 High School Diploma : - GPA :
  • 3.6 GPA
  • Marching Band Member
  • Orchestra Member
  • Perseverance Award Recipient
Strayer University Washington, DC Expected in : - GPA :

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Resume Strength

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  • Measurable Results
  • Personalization
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  • Target Job
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Resume Overview

School Attended
  • Morrow High School
  • Strayer University
Job Titles Held:
  • Supervisor/Shift Leader
  • Cashier
  • Breakfast Server
  • Room Service Server
  • High School Diploma
  • Some College (No Degree)