Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities. Honors graduate from Colorado
Technical University with proven skills in problem solving, relationship management, organizational development and training, and attention to detail. Highly motivated, dependable, and able to adapt in fast-changing environments.
Able to employ pragmatic leadership skills to achieve established goals in a team environment while maintaining the adeptness to work independently.
Competent in basic accounting and financial reporting.
Proficient in computer software required to produce basic financials and other professional documents.
Capable of effective communication with multiple levels of personnel in addition to developing strong relationships with people of various backgrounds.
Oversaw implementation and training of new computerized scanning system which resulted in more cost-effective service.
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Facilitated on-boarding of new employees by scheduling training, answering questions and processing paperwork.
United States Postal ServiceWickliffe, OHSupervisor, Sales and Services Associate05/2005 to Current
Created and analyzed financial reports to address areas for improvement.
Maintained accounting records for accurate payroll processing.
Monitored compliance with training requirements through e-Learning implementations and electronic correspondences.
Scheduled work assignments and monitored staff levels of productivity to achieve or exceed company goals and evaluate additional training needs.
Resolved consumer complaints leading to consistently satisfied customers.
Planned and coordinated daily, weekly, and monthly meetings with Senior Level Management to resolve performance deficiencies with positive results.
Completed and directed training for use of database reporting.
Participated in and received Certificate of Recognition, Commission Services for Postmaster of Cleveland, OH.
MBNA AmericaBeachwood, OHHigh-risk Account Manager09/2000 to 05/2005
Managed electronically accessible portfolio of credit accounts within corporate and associated markets to increase secure collection of past-due lines of credit.
Developed repayment strategies through written correspondences and telecommunications.
Negotiated and secured a daily average of $100,000 or more in payments to meet costs and timing requirements by communicating available recompense options verbally and in writing.
Established professional rapport with clients by providing appropriate documents in timely manner.
Processed electronic documents to track progress and maintain customer contact files.
Perfect Attendance awards 2001, 2002, and 2004.
The Men's WearhouseMayfield Heights, OHAssistant Store Manager10/1996 to 09/2000
Increased yearly sales by raising the level of responsibility and accountability of employees through consistent training.
Created and maintained a high quality work environment that resulted in higher excellence in customer service.
Recruited, trained, and scheduled work assignments while successfully monitoring staffing levels to realize corporate goals and minimize operating costs.
Monitored inventory levels and assisted with merchandising by using electronic inventory control and accurate accounting procedures.
Resolved client complaints to ensure satisfaction and brand loyalty.
Oversaw tailoring operations and budget by analyzing computer generated reports.
Bachelor of Science:Software Systems EngineeringColorado Technical University, Colorado Springs, CO
Associate of Science Degree 2012, earned with Honors
Coursework in: Accounting, Principles of Business, Fundamentals
of Management, Human Resource Management, Organizational Development and Management, Professional
Communications, Marketing & Finance, Web Development, Computer and
Information Technology Literacy, Object-oriented Programming, Professional
Writing/Composition, Programming Logic, Java Programming, Operating Systems and Client/Server
Environments, Network Management
Member IEEE (Institute of Electrical and Electronics Engineers) since 2010; *Co-founder/Web developer, Uplanitonline, www.Uplanitonline.com; POP Warner Little Scholars, Inc., 2008-2013; USA Youth Football, member since 2008
Youth Outreach/Ministry, coaching/leadership development, social justice/advocacy
Micro Office Tools: Word, Excel, PowerPoint, etc.
Open-source, Object-oriented, JAVA programming, Database development and management
Desktop Publishing Software: Photoshop, Illustrator, HTML
Advanced problem-solving, great organizational skills
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Companies Worked For:
United States Postal Service
The Men's Wearhouse
Colorado Technical University
Job Titles Held:
Supervisor, Sales and Services Associate
High-risk Account Manager
Assistant Store Manager
Bachelor of Science : Software Systems Engineering
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