SEARCH

Supervisor, Sales and Services Associate Resume Example

Resume Score: 100%

Love this resume? Build Your Own Now
SUPERVISOR, SALES AND SERVICES ASSOCIATE
Professional Profile
Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities. Honors graduate from Colorado Technical University with proven skills in problem solving, relationship management, organizational development and training, and attention to detail. Highly motivated, dependable, and able to adapt in fast-changing environments.
Qualifications
  • Able to employ pragmatic leadership skills to achieve established goals in a team environment while maintaining the adeptness to work independently.
  • Competent in basic accounting and financial reporting.
  • Proficient in computer software required to produce basic financials and other professional documents.
  • Capable of effective communication with multiple levels of personnel in addition to developing strong relationships with people of various backgrounds.
Relevant Experience
Process Improvement
  • Oversaw implementation and training of new computerized scanning system which resulted in more cost-effective service.

Data Organization

  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
    Administration
    • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
    Training
    • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
    • Facilitated on-boarding of new employees by scheduling training, answering questions and processing paperwork.

     

    ​
    Experience
    United States Postal Service Wickliffe, OH Supervisor, Sales and Services Associate 05/2005 to Current
    • Created and analyzed financial reports to address areas for improvement.
    • Maintained accounting records for accurate payroll processing.
    • Monitored compliance with training requirements through e-Learning implementations and electronic correspondences.
    • Scheduled work assignments and monitored staff levels of productivity to achieve or exceed company goals and evaluate additional training needs.
    • Resolved consumer complaints leading to consistently satisfied customers.
    • Planned and coordinated daily, weekly, and monthly meetings with Senior Level Management to resolve performance deficiencies with positive results.
    • Completed and directed training for use of database reporting.
    • Participated in and received Certificate of Recognition, Commission Services for Postmaster of Cleveland, OH.
    MBNA America Beachwood, OH High-risk Account Manager 09/2000 to 05/2005
    • Managed electronically accessible portfolio of credit accounts within corporate and associated markets to increase secure collection of past-due lines of credit.
    • Developed repayment strategies through written correspondences and telecommunications.
    • Negotiated and secured a daily average of $100,000 or more in payments to meet costs and timing requirements by communicating available recompense options verbally and in writing.
    • Established professional rapport with clients by providing appropriate documents in timely manner.
    • Processed electronic documents to track progress and maintain customer contact files.
    • Perfect Attendance awards 2001, 2002, and 2004.
    The Men's Wearhouse Mayfield Heights, OH Assistant Store Manager 10/1996 to 09/2000
    • Increased yearly sales by raising the level of responsibility and accountability of employees through consistent training.
    • Created and maintained a high quality work environment that resulted in higher excellence in customer service.
    • Recruited, trained, and scheduled work assignments while successfully monitoring staffing levels to realize corporate goals and minimize operating costs.
    • Monitored inventory levels and assisted with merchandising by using electronic inventory control and accurate accounting procedures.
    • Resolved client complaints to ensure satisfaction and brand loyalty.
    • Oversaw tailoring operations and budget by analyzing computer generated reports.
    Education
    Bachelor of Science: Software Systems Engineering Colorado Technical University, Colorado Springs, CO
    Associate of Science Degree 2012, earned with Honors
    GPA: 3.76
    Coursework in: Accounting, Principles of Business, Fundamentals of Management, Human Resource Management, Organizational Development and Management, Professional Communications, Marketing & Finance, Web Development, Computer and Information Technology Literacy, Object-oriented Programming, Professional Writing/Composition, Programming Logic, Java Programming, Operating Systems and Client/Server Environments, Network Management
    Affiliations
    Member IEEE (Institute of Electrical and Electronics Engineers) since 2010; *Co-founder/Web developer, Uplanitonline, www.Uplanitonline.com; POP Warner Little Scholars, Inc., 2008-2013; USA Youth Football, member since 2008
    Interests
    Youth Outreach/Ministry, coaching/leadership development, social justice/advocacy
    Skills
    • Micro Office Tools: Word, Excel, PowerPoint, etc.
    • Open-source, Object-oriented, JAVA programming, Database development and management
    • Desktop Publishing Software: Photoshop, Illustrator, HTML
    • Advanced problem-solving, great organizational skills
    Additional Information
    • References available upon request
    Build Your Own Now

    Resume Overview

    Companies Worked For:

    • United States Postal Service
    • MBNA America
    • The Men's Wearhouse

    School Attended

    • Colorado Technical University

    Job Titles Held:

    • Supervisor, Sales and Services Associate
    • High-risk Account Manager
    • Assistant Store Manager

    Degrees

    • Bachelor of Science : Software Systems Engineering

    Advertisement

    Similar Resumes

    View All

    Financial Shared Services Associate

    PLUG POWER

    Rensselaer, New York

    Posted 814 days ago