Supervisor Region Operations Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced Supervisor with over 24 years of experience in telecommunications. Excellent reputation for resolving problems, improving customer satisfaction, and driving teams to excellence as a manager and a technician in a leadership role. Consistently worked with all departments in engineering, construction and operations to deliver quality products and services to customers.

  • Employee scheduling
  • Effective leader
  • Customer service
  • MS Office
  • Coaching and mentoring
  • Team building
  • First Aid/CPR
  • Strong troubleshooting skills
Glencoe High School Hillsboro, Oregon, Expected in 06/1988 High School Diploma : - GPA :
Portland Community College Portland, OR Expected in : Business Administration And Management - GPA :
Work History
Ziply Fiber - Local Manager - Operations
City, STATE, 10/2020 - Current
  • Lead and directed team of twenty one technical professionals.
  • Implemented fiber testing process and trained technicians in testing of fiber for backbone network.
  • Followed standards and procedures to maintain safe work environment.
  • Assessed facilities to determine capacity and needs for telecommunications systems.
  • Reviewed and interpreted facility orders, network design orders, and circuit layout orders.
  • Maintained compliance with company standards to perform all maintenance activities.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Worked flexible hours; night, weekend, and holiday shifts.
Centurylink Communications - Supervisor Region Operations
City, STATE, 11/2018 - 10/2020
  • Promoted positive customer experience through day-to-day supervision and management of communications facilities
  • Managed, trained and motivated Design services, Central office and Network technicians to continuously improve knowledge and abilities in the telecommunications field
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Reported issues to higher management with great detail, resulting in increased productivity and efficiency results
  • Managed 20-30 team members across three departments
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams
  • Scheduled employees for round the clock shift coverage, taking into account customer commitments and employee skills
Centurylink Communications - Construction Project Administrator- Job Force MGR
City, STATE, 01/2017 - 11/2018
  • Scheduled workforce needs with superintendents and allocated company resources to meet project requirements
  • Developed and executed pre-construction milestones on project schedule
  • Held construction progress and regular status meetings with project team
  • Verified completed projects met approved time, quality and cost estimates
  • Produced weekly project update reports for senior business leadership
  • Kept detailed track of daily progress and productivity, and analyzed data to identify and correct any holdups
  • Read plans and blueprints and communicated to workers
  • Assists Engineering by interfacing between engineering and external contractors in preparation of projects, assisting and resolving issues, reviewing engineering work prints and handbooks; and vendor installation processes in accordance with company standards
  • Proven experience reading blueprints and schematics
  • Hosted multiple weekly update conference calls to track job progess/performance
Centurylink Communications - Customer Data Technician
City, STATE, 08/2015 - 11/2017
  • Installs, tests and maintains private and switched services, and applications for individual residential and business customers. Such services and applications include analog, data, sub-rate and high-speed digital, DSL, VDSL, ISDN, E911, 911, audio and video services, and associated ancillary equipment and software configured to meet existing and anticipated customer needs. Requirements include work on both copper and fiber facilities and equipment for DSO, DS1, DS3 & above, and optical circuits
  • Uses laptop computer to option electronic systems and applications, and to test and install individual services. Installs computer interface cards in customer owned equipment (laptop and desktop computers)
  • Successfully options/configures customer’s computer hardware and software, installs modems and telephone filters and applications to complete DSL and VDSL services
  • Reviews, analyzes, updates, and interprets work orders, circuit diagrams, word documents, schematic drawings, engineering work prints, OSP (Outside Plant) maps, equipment drawings, company records, technical manuals and other source documents to obtain specifications for installation and trouble isolation purposes
  • Must pump water and/or clean debris from utility hole. Locates, joins, repairs and rearranges cable and cable conductors in building and aerial or buried plant
  • Places, rearranges and/or removes all forms of outside plant, including but not limited to : underground cable, buried cable, conduit, aerial cable, fiber optics, inside wiring cable, intra-system cable, submarine cable, aerial wire, station wire and all associated hardware and equipment including carrier and fiber optic terminal equipment
  • Performs trouble isolation of transport customer and company communications components, cable and infrastructure form the customer’ s premise up to and including the central office/loop runner equipment
  • Runs cross-connects, check batteries to alarms and repairs equipment in SLC/HUT locations
  • All other duties as assigned
Centurylink Communications - Network Technician - Cable Maintenence
City, STATE, 09/1997 - 08/2015
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice and data services
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
  • Responded to service requests during and after business hours
  • Read blueprints and schematics to correctly place equipment and repair main copper and fiber lines
  • Increased customer satisfaction by resolving outages and other service issues
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Completed damage claims and organized large copper cable outages and monitored circuits during outage times
  • Extensive use of engineering prints and line records to assist while major outages and repair

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Resume Overview

School Attended
  • Glencoe High School
  • Portland Community College
Job Titles Held:
  • Local Manager - Operations
  • Supervisor Region Operations
  • Construction Project Administrator- Job Force MGR
  • Customer Data Technician
  • Network Technician - Cable Maintenence
  • High School Diploma

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