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Supervisor Qualfon Lifelock Project Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I was a Supervisor for a Call Center for over 2 years. Very experienced in customer service and support in high call volume environments. Superior computer skills, telephone etiquette and am personable and professional under pressure. Also an excellent communicator with over 10 years experience in fast-paced customer service and call center environments. I am a motivated and dedicated worker and enjoy working where I have excelled in helping people and being patient and empathetic to both customers and co-workers.

Skills
  • Computer skills
  • Typing 60 wpm
  • Email
  • Microsoft Word
  • PowerPoint
  • Microsoft Excel
  • Data Entry
  • MS Windows proficient
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Dedicated
Work History
Supervisor - Qualfon/ Lifelock Project, 04/2016 to 04/2018
Hendrick Medical Center Abilene, TX,
  • Delegated tasks to employees, streamlining daily progress and efficiency.
  • Handled problematic customers to assist lower-level employees and maintain excellent customer service.
  • Supervised over 20 employees on Night shift, overseeing efficiency of daily operations and closing.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Boosted team member productivity by performance monitoring and instituting motivational approaches.
  • Managed, trained and motivated new hire employees and veteran customer service agents to continuously improve knowledge and abilities in customer service, security and sales fields.
LifeLock Member Services Agent, 11/2014 to 04/2016
Qualfon City, STATE,
  • Answered over 45 calls per day and addressed customer inquiries, solved problems and provided new product information.
  • Described plans to customers and accurately explained details and answered any questions.
  • Politely assisted customers via telephone.
  • Provided elevated customer experience to generate loyal clientele.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding plans and pricing.
  • Did my duties as floor support, to walk the production floor and assist other agents with questions and support and handling supervisor calls when necessary or requested
Collector, 09/2008 to 06/2009
WellCare Medical Clinic (corporate Offices) City, STATE,
  • As collector would call delinquent accounts to speak with customers and make payment arrangements with customers.
  • Also would mail letters to customers informing them of delinquency and calling insurance companies to check on status of Medicaid/Medicare payments.
  • Politely assisted customers in person and via telephone.
  • Handled daily flow of paperwork and did invoicing and mailing of notices.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Collector/Skip Tracer/Security Fraud - CSR, 11/2004 to 09/2008
ACT Advanced Call Center Technologies City, STATE,
  • Excelled at my position and was promoted within 1 month of being on production floor.
  • As collector would call customers to speak with customer, verify information and make payment arrangements for customer to pay on delinquent account.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • As Skip tracer utilized different methods to find information on delinquent customers, such as reverse searching phone numbers, and using credit reports to check address and phone numbers to find delinquent customers. Then calling phone numbers, verifying information, and make payment arrangements with customer.
  • As security fraud agent would help customers that would call in with blocks or holds placed on their cards. After verifying information, check status on card such as why block/hold placed such as suspicious charges or out of area purchases or large amount purchases, then removing block if was verified customer or if actual fraud charges, then refer to fraud department
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Education
High School Diploma: , Expected in 2003
to
Harlingen High School - Harlingen, Texas
GPA:
Certifications
  • Professional Collection Specialist 9/17/2004 by ACA International (The Association of Credit and Collection Professionals)
  • LifeLock Member Services Agent Certificate of Learning - Class #2 December 2004 by Qualfon
  • Certificate of Appreciation March 2015 - for maintaining perfect attendance

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Resume Overview

School Attended
  • Harlingen High School
Job Titles Held:
  • Supervisor - Qualfon/ Lifelock Project
  • LifeLock Member Services Agent
  • Collector
  • Collector/Skip Tracer/Security Fraud - CSR
Degrees
  • High School Diploma

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