Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Seasoned production supervisor familiar with Property Management operations and best practices. Able to lead and motivate workers to meet challenging targets while maintaining strict quality standards. Knowledgeable about preventing waste, maximizing safety and keeping employee satisfaction high.
Experienced Administrative professional skilled in handling correspondence, filing, and other clerical needs for busy teams. Knowledgeable about financial controls, business practices and employer standards. Bringing superior communication and time management abilities.
Proven skills in handling all administrative, accounting, personnel and recordkeeping requirements for Rel Estate offices. Experienced with Quick Books and REIN and adept at tracking data, producing letters and entering new data.
Dedicated and driven secretarial professional capable of organizing paperwork, setting up contracts and managing mail with accuracy and efficiency. Proficient in assisting with payroll, invoicing and payment processing. Versatile Supervisor with advanced personnel and inventory management experience. Creates success by learning new processes, maintaining professional environments and taking the lead in development of subordinates. Proficient in delivering comprehensive reports to facilitate site-wide improvements and continuity. Accomplished Special Education Supervisor with over 30 years of experience as self-motivated teaching professional and administrator. Demonstrates commitment to working in environment devoted to collaboration, diversity and professional development.
Identified and corrected performance and personnel issues negatively impacting team and business operations.
Established and enforced clear goals to keep all employees on same level and working collaboratively.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Contacted tenants to collect overdue rent or to discuss other important issues.
Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Maintained compliance with company policies, objectives and communication goals.
02/2015 to 09/2017
Clerk II Station Casinos, Inc. – Las Vegas, NV,
Produced professional and error-free letters, presentations and spreadsheets.
Assisted with payment processing and investigating variances in cash amounts.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
Reviewed customer data to assess current issues and determine potential solutions.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Documented conversations with customers to track requests, problems and solutions.
Supported office clerical functions using word processing and other software, email and office machines.
Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Observed all deadlines, enabling timely completion of tasks.
Implemented practical file system, promoting smooth data gathering and presentation creation.
Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Assisted team members with special projects by coordinating records and resources to meet expected requirements.
01/2015 to 02/2017
Catering CoordinatorPepsico – Mount Pleasant, SC,
Maintained meticulous records to ensure accuracy and quality at each event.
Developed event quotes and proposals and met with clients to negotiate.
Increased clientele by networking with local businesses and venues.
Executed follow-ups with event staff to confirm scheduling and logistics.
Liaised with sales team to drive revenue and promote services.
Attended and participated in industry events.
Organized venues, budgets, guest lists, catering and event timelines.
Managed catering services, audio-visual services and housekeepers.
Maintained close communication with clients to mitigate service issues.
Hosted 20+ attendees during annual events.
Coordinated vendors, timelines and budgets for events.
Organized corporate luncheons, dinners, conferences and special events.
Designed contracts, collected fees and booked venues for events.
Designed and maintained spreadsheets documenting vendor, facility and guest information.
Trained customer service, marketing, and sales teams for events.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Answered phones politely and promptly, accurately recording and confirming reservations.
Checked menus to verify current selection availability and cleanliness.
Maximized employee morale and corrected performance issues in accordance with established standards.
Directed food delivery and presentation to maintain catering operations.
Executed scheduling, logistics and follow-ups with event staff.
Met prospective customers through networking to increase local business and venue clientele.
Promoted services to drive revenue, liaising with sales team members, providing quotes and drafting proposals for client presentation.
Customized menus and managed food preparation for special events.
Maintained records to orchestrate event details, customer requests and billing information.
Hosted 350 attendees during annual events.
03/2010 to 12/2013
Facility Operations ManagerMWR -ChinaLake – City, STATE,
Priced and ordered food products, kitchen equipment and food service supplies.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Scheduled over 25 employees by assigning shifts.
Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Assessed employee schedules for effectiveness and approved all timesheets.
Supervised staff preparing and serving 25 meals per day.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Established and managed effective controls for labor and inventory costs.
Completed reports outlining meal numbers, service efficiency and various contributing costs.
Controlled portion sizes and garnishing for optimal cost controls.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Hired qualified staff to fill Catering and kitchen positions.
Adhered to all company food, safety, quality and sanitation policies.
Responded to customer concerns efficiently, accurately and with detailed information.
Sought out and implemented methods to improve service and team performance and boost business sustainability.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Assisted restaurant ownership with pricing by providing information about ingredient costs and correct portioning.
Completed regular line checks to maximize quality assurance.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Trained employees on correct cooking techniques, safety standards and performance strategies.
Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
Coordinated preparation of customer meals and monitored food handling for safety purposes.
Interviewed, hired, and supervised back of house staff.
Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Assessed all aspects of facility operations and employee activities to enforce and ensure adherence to workplace safety regulations.
Inspected equipment, facility grounds, external building structure, and systems on monthly basis.
Managed and directed facility staff of 30, including Chef and catering staff assignment delegation and timely completion.
Generated reports detailing project information and predictions.
Trained, managed and motivated employees to promote professional skill development.
Built and maintained loyal, long-term customer relationships through effective account management.
Monitored progress by establishing plans, budgets and measuring results.
Monitored inventory levels on weekly basis and placed new orders for merchandise to keep supply well-stocked.
Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
Directed all day-to-day operations of MWR facility to provide safe and enjoyable guest experience.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Managed scheduling for 30 employees to optimize productivity.
Supported community outreach initiatives by partnering with local colleges and boys and girls scout clubs.
Education and Training
Expected in 01/2015
Associate of Applied Science: Accounting And Business Management Centura College - Virginia Beach, VA GPA:
Activities and Honors
Accomplishments
Earned “Ombudsman of the year” Award for outstanding support of the Skipper.
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