Supervisor Preiop Support Services Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Compassionate and knowledgeable supervisor motivated to positively impact program operations and participant success with diligent support. Well-trained in healthcare service and administrative support and always seeking ways to enhance strategies and optimize assistance. Highly organized and hardworking with strong attention to detail.

  • Patient relationship management
  • Interdisciplinary teamwork
  • Program coordination
  • Document management
  • Customer service
  • Organization
  • Quality improvements.
  • Team management
  • Problem resolution
  • Administrative support
  • Relationship development
  • Supervision
  • Planning and coordination
  • MS Office
  • Communications
  • Inventory management
  • Business operations
  • Team building
Supervisor Preiop Support Services, 12/2017 to Current
Loma Linda University Medical CenterSan Bernardino, CA,
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Developed position rotation to support continuous improvement and operator development.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Provided ongoing training to address staff needs.
  • Coached and mentored 28 staff members through constructive feedback to develop long-term career goals.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Surgical Technologist (Lead), 06/2010 to 01/2016
Hartford HospitalCity, STATE,
  • Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures.
  • Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
  • Trained new staff members and residents on operating room procedures, infection control and over safety and functionality procedures.
  • Facilitated invasive, non-invasive, and minimally-invasive procedures by creating safe and functional operating room environments.
  • Maintained reusable surgical instrumentation and equipment, including decontamination, cleaning, sterilizing, storing and distributing.
  • Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies.
  • Reviewed surgical requirements and prepped operating room with appropriate tools, equipment and instruments.
  • Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
  • Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
  • Used hemostatic clamps, suture ligatures, and electrocautery equipment to control bleeding.
  • Counted and recorded sponges, instruments, and needles at beginning and end of surgical procedures.
  • Effectively supported surgeons in fast-paced healthcare environments, resulting in better patient care and less pain medication post-surgery.
  • Collaborated with vendors and service providers to coordinate required services and equipment.
  • Adhered to infection control standards and reported any hazards.
Administrative Assistant, 03/1996 to 01/2016
Hartford HospitalCity, STATE,
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Interim Manager, 08/2007 to 06/2010
Harford HospitalCity, STATE,
  • Cultivated close working relationships with the entire staff, including APRN, Clinical Counslor, PCAS and Medical Adminstrative Associates.
  • Coordinated financial operations, including budgeting, accounting, expenses and financial reporting.
  • Developed and implemented policies and procedures for the facility.
  • Communicated with patients with compassion while keeping medical information private.
  • Complied with OSHA and HIPAA regulations.
  • Addressed any patient or team member concerns immediately.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Supported the entire practice's staff, which boosted efficiency and improved the overall process flow.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Assisted with the development of regulatory compliance systems.
  • Motivated staff by offering direction and providing constructive feedback.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Oversaw six assistants, technicians and office administrators.
  • Ordered all supplies needed and kept tabs on inventory levels.
  • Consulted with clinicians to develop business strategy.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Education and Training
MBA: Human Resources Management, Expected in 05/2018
Albertus Magnus College - New Haven, CT
Bachelor of Science: Business Administration And Management, Expected in 05/2016
Albertus Magnus College - New Haven, CT
Associate of Science: Surgical Technology, Expected in 06/2010
Manchester Community College - Manchester, CT
Activities and Honors
  • Member, Kappa Gamma Pi Honor Alumni Sociey
  • Member, Board member of American Association of Surgical Technician
  • Dedicated to Caring Award
  • Dean's List

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School Attended
  • Albertus Magnus College
  • Albertus Magnus College
  • Manchester Community College
Job Titles Held:
  • Supervisor Preiop Support Services
  • Surgical Technologist (Lead)
  • Administrative Assistant
  • Interim Manager
  • MBA
  • Bachelor of Science
  • Associate of Science