Supervisor Online Sales & Store Support resume example

• Provided exceptional customer service through effective telephone communication and follow-ups.
• Meticulously entered client and service information when booking appointments.
• Scheduled and confirmed appointments.
• Answered telephones and directed calls to appropriate staff members.
• Took information from potential customers to assess needs.

• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
• Received, organized and rotated paper goods and food ingredients.
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
• Trained employees on cooking techniques, safety standards and performance strategies.
• Oversaw meal preparation and monitored food handling to encourage safety.
• Worked with vendors to establish strong relationships and maintain proper inventory supplies.
• Motivated kitchen staff by establishing goals to increase productivity and quality.
• Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
• Developed and implemented strategies to enhance team performance, improve processes and boost results.
• Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
• Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
• Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
• Resolved problems or concerns to satisfaction of involved parties.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

I provided lessons based on the needs of the individuals in the free class. This class was specifically for underprivileged middle and high school aged children with a focus on navigating the internet and sharpening up skills on the main search platforms that we use today. Not every child grew up with a computer in the home, and in today's world, computer skills are a must in every classroom setting. I also taught children how to be organized and prepare for class.

• Taught youth study habits and learning tips.
• Created engaging learning environment by encouraging questions, sparking discussions.
• Planned curriculum based on individual academic needs.
• Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.