Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Patient Computer Instructor with 25 years of experience. Well-versed in completing computer maintenance tasks and giving step-by-step instructions to any level of user. Dedicated to building comprehensive understanding of computer software and individual relationships with students.

  • Outbound calling
  • Customer retention
  • computer specialist
  • Customer conflict resolution
to Supervisor Online Sales & Store Support Lifestyle Communities, Ltd. | Mount Juliet, TN,
  • I was a global supervisor (Independent contractor) for Victoria's Secret Inc., Lbrands limited corporation. I handled all escalated calls from Victoria's Secret customers as well as employees providing solutions for customer experience, technical issues, web support, agent knowledge base training, and so much more!

This job was an amazing addition to my work experience and skills, and I enjoyed it. Victoria's Secret has had a few issues that aren't my business to speak on, however, these things unfortunately cost myself and thousands of other remote workers their job in order to cut costs for legal matters. Our last day was July 30, 2022. blankContentIdentifierI have years of computer and internet experience, and over 25yrs vustomer service experience. I am used to a fast-paced work environment and have the necessary skills needed to provide top-tier service for all my customers as well as my clients. I am organized, well-versed, and a very fast learner. My work environment is very quiet and professional. I am a high school graduate with several years working from my home and I take my job very seriously. My schedule availability is open.

  • Engaged in timely customer communication to resolve issues and identify sales opportunities.
  • Oversaw day-to-day activity on website and overall performance to improve user experience, increase traffic and develop brand loyalty.
  • Developed effective sales strategies to enhance customer satisfaction and boost sales.
  • Developed clear, concise and visually appealing virtual presentations of products and services.
  • Maintained highest level of knowledge for technical and complex company products, applications and services by studying product materials and attending trainings.
  • Cultivated new online customer account and affiliate relationships to grow customer base.
  • Trained and coached new team members using proven sales system and training protocols.
  • Worked with multiple internal and external resources, taking ownership in achieving digital marketing and revenue goals.
  • Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
  • Prospected and developed existing leads through telephone, e-mail and postal mail to generate new customer opportunities.
07/2021 to 11/2021 Appointment Secretary NexRep | City, STATE,
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Meticulously entered client and service information when booking appointments.
  • Scheduled and confirmed appointments.
  • Answered telephones and directed calls to appropriate staff members.
  • Took information from potential customers to assess needs.
08/2011 to 05/2020 Senior Kitchen Manager Burger King | City, STATE,
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Received, organized and rotated paper goods and food ingredients.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
02/2014 to 07/2019 Tutor Volunteer Self-employed | City, STATE,

I provided lessons based on the needs of the individuals in the free class. This class was specifically for underprivileged middle and high school aged children with a focus on navigating the internet and sharpening up skills on the main search platforms that we use today. Not every child grew up with a computer in the home, and in today's world, computer skills are a must in every classroom setting. I also taught children how to be organized and prepare for class.

  • Taught youth study habits and learning tips.
  • Created engaging learning environment by encouraging questions, sparking discussions.
  • Planned curriculum based on individual academic needs.
  • Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
Education and Training
Expected in 05/1995 High School Diploma | Lebanon High School, Lebanon, TN GPA:
  • Honor Roll
  • Major in marketing and merchandising
  • Completed coursework in art, honors english and writing

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  • Lebanon High School

Job Titles Held:

  • Supervisor Online Sales & Store Support
  • Appointment Secretary
  • Senior Kitchen Manager
  • Tutor Volunteer


  • High School Diploma

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