supervisor of training resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Proficient Training supervisor with years of experience. Excellent understanding of how to plan, lead and evaluate courses for new and existing employees. I have a solid reputation for being personable and enthusiastic. I take pride in my work ethic and Leadership skills. My proven ability to mentor and train has become one of my greatest assets.
Skills
CPR & First Aid Certified
Trained First Responder
Communication (Verbal & Written)
Mentorship
Self Motivated
LEAN Mentality
Coaching
Detail Oriented
Presentation skills
Leadership training
New hire on-boarding
Small Group Instruction
Work History
02/2017 to CurrentSupervisor of Training The Door | New York, NY,
Responsible for distribution center related training functions.
Work with Operations Supervisors to schedule training with teammates.
Coach new Operational Trainers on presentation skills.
Supporting and coaching the trainers through unknown circumstances.
Provide direction for trainers, meetings weekly to coach and provide feedback.
Overseeing success of trainees: offering guidance to trainers during the entire new hire experience.
Facilitate training- teach material from facilitator guide in an easy to understand manner-sets trainees up for success for when they hit the floor.
Log testing scores/attempts, attendance and coaching opportunities.
Host coaching conversations in real time.
Conduct and track all new teammate operational onboarding, orientation and certification.
Conduct new hire Safety Orientation.
Conduct key safety training, including: Behavior based safety training, Powered Industrial Truck, Aerial Lifts, Hazardous Waste Compliance, Accident Investigation and Fall Protection.
Develop, implement and standardize Train the Trainer program.
Approving written Corrective Actions and helping facilitate.
Monitor, evaluate, or record training activities or program effectiveness.
Offer specific training programs to help teammates maintain or improve job skills.
Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
Organize and develop training guides and course materials such as handouts and visual materials.
Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
Select and assign instructors to conduct training.
Schedule classes based on availability of classrooms, equipment, or instructors.
Screen, hire and assign teammates to positions based on qualifications.
Install safety devices on machinery, or direct device installation.
Attend training classes to maintain certification licensure, keep abreast of new developments in the field, or maintain existing knowledge.
10/2012 to 02/2017Operations SupervisorBnp Paribas | Truckee, CA,
Hire, train, and evaluate personnel.
Verifying accurate information is entered into warehouse management system.
Forecasting & responding to production volume and manpower needs in order to maximize productivity and ensure quality.
Developing and implementing methods and procedures to improve efficiency, safety of operations, and inventory integrity.
Maintaining the security of all merchandise and capital equipment in assigned departments.
Promoting and maintaining high employee morale and safety.
Coaching and counseling employee performance and attendance issues.
10/2008 to 09/2012Assistant Store ManagerLeslie's Pool Supplies (Dba) | Santa Rosa, CA,
Drive sales staff to attain daily, weekly and monthly sales and operational goals.
Lead by example while driving overall store performance.
Model company initiatives, goals and policies.
Enhance the customers shopping experience by promoting all aspects of a customer- centric environment.
Supervise and develop staff to ensure an appropriate upwardly mobile line of succession.
Ensure operating procedures are effectively implemented at all levels.
Achieve sales and labor goals via effective schedule writing.
Oversee general merchandising and store operations.
Partner with visual team in regards to merchandise presentation.
Act as liaison to corporate leadership.
05/2005 to 09/2008Product Process ManagerBest Buy | City, STATE,
Forecasted earnings to deliver best P & L results by obtaining market numbers from other businesses for years past.
Ensured inventory levels were accurate for a 40 million dollar business to run by tracking business trends of high market skus.
Worked directly with vendor reps and maintained positive professional relationships to ensure access to desired product at any time.
Mentored and Lead a team of 43 product process associates across 4 departments and conducted proper handling training for brown goods to ensure the least amount of shrink occurred.
Oversaw the physical merchandising of the store by encouraging the productivity of the Inventory, Merchandising, Loss Prevention and Sales Teams.
Worked with the Merchandising Supervisor to assign new Areas of Pride to Merchandising Specialists every 3 months to familiarize them with the entire store over a period of time and to provide motivation and new challenges within a department.
Focused on the processes and behaviors that help produce favorable shrink results.
Coordinated and managed all aspects of the entire Cycle Physical Inventory process resulting in postings of -.21, -.36 and -.39, all below the shrink budget allotted for the stores.
Effectively communicated daily theft resolution to a six member Loss Prevention team.
Managed and conducted quality external and internal investigations.
Monitored cash office procedures regarding over and shorts and follows up on variances daily.
Exceeded company internal result expectations by 56.
Education
Expected in to to High School Diploma | American School of Correspondence, Lansing, IllinoisGPA: I had the unique experience of growing up on a sailboat. I earned my diploma via correspondence schooling.
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