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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • 10+ years of experience with Medicare, Medicaid, and Commerical insurance
  • 10+ years of EMR utilization and review
  • 5+ years of Clinical oversight and leadership
  • 5+ years of Program management
Experience
06/2021 to Current Deputy Director of Outpatient Services Kenneth Young Center | City, STATE,

Clinical and Administrative Program Management

  • Establish and implement annual service goals, objectives and strategies for achievement for the department and its service teams; Child and Adult Outpatient, Behavioral Support Services, and Recovery
  • Actively engage as a member of Leadership Team, planning and directing the activities of KYC
  • Provide direct oversight and clinical supervision for intake and assessment services assuring that this function responds to requests for service in an efficient and responsive manner and within established guidelines
  • Regularly monitor and maintain sufficient and balanced service capacity to meet demand
  • Oversee, monitor, gather and submit documentation, data collection and reporting for applicable grants funding programs under Adult, C&A and Recovery program areas.
  • Evaluate and respond to program staffing needs and staff selection by directing managers in job description development, interviewing, hiring, and orientation
  • Conduct regular planning, evaluation and operational meetings with program managers
  • Facilitate communication of all pertinent information generated from Leadership and other meetings to program staff on a timely basis
  • Ensure that all clinical activities performed by program staff are consistent with published standards, policies and procedures of the organization
  • Provide clinical and administrative supervision to Recovery and Outpatient team managers, set written performance and project goals; regularly monitor and evaluate achievement toward those goals
  • Identify training and development needs of program staff and participate in development of program training activities
  • Receive administrative input from Department Director and provide feedback regarding clinical and administrative issues
  • Participate in program planning, service coordination, practice development, as a member of the Program Director Team, Continuous Quality Improvement Committee and Program Services Committee
  • Participate in discussions and decisions for program expansion and new program development. This could include expansion of existing programs under this position, new programs and potential reorganization of internal structure to meet the needs of each program.
  • Participate in Division budget process actively monitoring that teams are meeting revenue targets
04/2019 to 06/2021 Manager of Adult Outpatient Services KENNETH YOUNG CENTER - | City, STATE,
  • Establish and implement annual service goals, objectives and strategies for achievement for the department and its service teams; Child and Adult Outpatient, Behavioral Support Services, and Recovery
  • Actively engage as a member of Leadership Team, planning and directing the activities of KYC
  • Provide direct oversight and clinical supervision for intake and assessment services assuring that this function responds to requests for service in an efficient and responsive manner and within established guidelines
  • Regularly monitor and maintain sufficient and balanced service capacity to meet demand
  • Oversee, monitor, gather and submit documentation, data collection and reporting for applicable grants funding programs under Adult, C&A and Recovery program areas.
  • Evaluate and respond to program staffing needs and staff selection by directing managers in job description development, interviewing, hiring, and orientation
  • Conduct regular planning, evaluation and operational meetings with program managers
  • Facilitate communication of all pertinent information generated from Leadership and other meetings to program staff on a timely basis
  • Ensure that all clinical activities performed by program staff are consistent with published standards, policies and procedures of the organization
  • Provide clinical and administrative supervision to Recovery and Outpatient team managers, set written performance and project goals; regularly monitor and evaluate achievement toward those goals
  • Identify training and development needs of program staff and participate in development of program training activities
  • Participate in discussions and decisions for program expansion and new program development.
  • Participate in Division budget process actively monitoring that teams are meeting revenue targets
08/2016 to 05/2019 Supervisor of Intake and Medical Case Management KENNETH YOUNG CENTER - | City, STATE,
  • Provide initial intake screening and mental health assessments that identify service needs and recommend options for care.
  • Track intake information such as total number of calls per year, average calls per day and how long clients wait for an initial mental health assessment to present at Intake Meeting to make determinations about intake process.
  • Provide clinical and administrative supervision to staff providing medical case management and treatment services.
  • Provide individual, marital, group, or family therapy.
  • Provide case management services to assist clients and their families with access to needed benefits and services.
  • Provide coordinated care by initiating or participating in client centered consultation with internal and external providers involved in care or services.
  • Reassess and review treatment progress with clients and their families at prescribed intervals.
  • Meet agency quality and compliance standard by accurately completing clinical documentation and service reporting in a timely manner.
  • Become familiar with and utilization of outside resources as needed to provide comprehensive services to clients.
  • Understand the different funding sources available to the population served and the requirements for billing each of the funding sources.
  • Provide performance evaluations for full time and part time supervisees building on strengths and identifying ongoing growth/training needs.
02/2014 to 08/2016 Medical Case Manager/Adult Therapist KENNETH YOUNG CENTER - | City, STATE,
  • Provide face-to-face mental health re-assessment as needed but at least annually for medication only clients.
  • Facilitate client referrals for additional services consistent with assessed needs physician recommendation and/or client-desired outcomes.
  • Meet with medication only clients for treatment planning review and modification as needed but at least every 6 months.
  • Provide brief crisis intervention, stabilization services and supportive counseling to meds only clients.
  • Regularly consult with psychiatrists and other staff on specific client related clinical issues.
  • Provide back-up coverage for Clinical Services Administrative Assistant and Intake Counselor.
  • Receive input from the Manager and provide feedback regarding administrative issues.
  • Participate in weekly supervision, staff Development seminars, and team meetings as directed with Manager.
  • Complete all clinical documentation and required reports in an accurate and timely manner.
  • Monitor Medical Staff caseloads of 150+ clients.
07/2013 to 05/2014 Adult Therapist, Clinical Intern KENNETH YOUNG CENTER - | City, STATE,
  • Conduct treatment planning with clients who request counseling services and completes the required clinical documentation via the electronic record keeping system (CIS) on a timely basis.
  • Provide individual and group counseling to clients on a scheduled basis or through crisis intervention.
  • Act as a liaison between the client and/or community resources as needed.
  • Provide consultation and psychoeducation to clients seeking assistance with understanding and accepting their diagnosis.
  • Interact with staff and students in a professional and ethical manner.
  • Participate in weekly supervision and training with openness to learning and receiving feedback for optimal professional development.
Education and Training
Expected in 2014 Master of Arts | Clinical Professional Psychology ROOSEVELT UNIVERSITY, CHICAGO, IL GPA:
Expected in 2010 Bachelor of Science | Biological Sciences and Psychology UNIVERSITY OF ILLINOIS, CHICAGO, IL GPA:
Expected in LICENSURE Licensed Clinical Professional Counselor: 180.010983 Specializations: Complex Trauma/PTSD CBT/DBT Bipolar/Mood Disorders Attended a 5-week series on Advanced Diversity and Inclusion | Loyola’s Baumhart Center, , GPA:

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School Attended

  • ROOSEVELT UNIVERSITY
  • UNIVERSITY OF ILLINOIS
  • Loyola’s Baumhart Center

Job Titles Held:

  • Deputy Director of Outpatient Services
  • Manager of Adult Outpatient Services
  • Supervisor of Intake and Medical Case Management
  • Medical Case Manager/Adult Therapist
  • Adult Therapist, Clinical Intern

Degrees

  • Master of Arts
  • Bachelor of Science
  • LICENSURE Licensed Clinical Professional Counselor: 180.010983 Specializations: Complex Trauma/PTSD CBT/DBT Bipolar/Mood Disorders Attended a 5-week series on Advanced Diversity and Inclusion

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