supervisor of housekeeping canyons village resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures, and health and safety regulations. Skilled Housekeeping Supervisor adept at managing services of 700 room hotel with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environments.
Skills
Employee evaluations
Ordering cleaning supplies
Inter-department collaboration
Training and mentoring
Performance improvements
Payroll understanding
Team Building
Team management
Materials requisition
Employee scheduling
Inventory replenishment
Preventive Maintenance
Work History
12/2019 to 08/2020
Supervisor of Housekeeping-Canyons VillageIvalua – New York City, NY,
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Communicated repair needs to maintenance staff.
Improved process efficiency through effective inventory control in alignment with client standards.
Worked with front desk to respond promptly to all guest requests.
Trained and mentored all new personnel to maximize quality of service and performance.
Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
Created and implemented training programs to enhance employee performance.
Placed orders for housekeeping supplies and guest toiletries.
Completed schedules, shift reports and other business documentation.
Coordinated hotel-wide laundry workflow to fulfill guest laundry requests in under 2 hours.
Evaluated employee performance and developed improvement plans.
Adhered to safety protocols by enforcing proper equipment usage.
Increased employee performance through effective supervision and training.
Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
Directed team of 50 personnel in busy hotel with 700 rooms.
Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
05/2016 to 09/2019
Office AdministratorSouthwins Marina – City, STATE,
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Worked with upper management to complete complex projects on tight budgets within specific timelines.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Reconciled account files and produced monthly reports to keep CEO informed about office operations.
Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
Produced accurate financial documentation and organized resources to smoothly execute changes.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Maintained open communication with customers to foster positive relations and provide updates on boat slips and accounting issues.
Assisted in proper processing of up to 65 bookings monthly, encompassing multiple representatives.
Introduced Dockwa for slips and to improve both client and employee relations.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Kept detailed records of supplies and boating equipment use to effectively budget and make orders for new supplies.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Excel and Quickbooks.
Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
Trained new employees on administrative procedures, company policies and performance standards.
Collaborated with vendors to orchestrate efficient shipments of engine products to more than 50 weekly customers.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
09/1990 to 06/2013
Assistant Executive SecretaryNJ Dept. Of Environmental Protection – City, STATE,
Organized and updated schedules for more than 25 Sr. Environmental Specialists executives.
Investigated topics such as contamination and air quality for concise summaries for Sr.Specialists.
Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
Promoted team productivity by keeping supplies organized and well-stocked.
Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Handled all scheduling for Chief Specialist's calendar and prepared meeting agenda and materials.
Carefully transcribed phone messages and relayed to appropriate personnel within 2 minutes of each call.
Worked with SEC Assistants to coordinate and complete special projects for Air Quality. Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Worked with senior management to initiate new projects and assist in various processes.
Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 85%.
Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
Accomplished special objectives and projects according to requests from board members.
Used QuickBooks to produce monthly invoices, reports and other deliverables.
Created appropriate documentation for members of board and senior leadership before meetings.
Education
Expected in 06/1983 to to
High School Diploma: Ewing High School Ewing, NJ - Ewing, NJ, GPA:
Majored in [Subject]Business
Additional Information
Worked as Supervisor on site thru Covid-19, to ensure that our owners, had all linens and towels and amenities needed thru the pandemic.
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