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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Highly-qualified Housekeeping Supervisor offering 8 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Dedicated Supervisor versed in Hospitize and Area. Excellent Computer and Invertory abilities. Desiring to advance professionally and contribute to successful operations.

Experienced housekeeping management professional bringing expertise in budget administration, inventory controls and schedule management. Number+ year record of success in hospitality operations.

Deadline-driven Housekeeping Supervisor focused on turning over rooms for efficient, cost-effective operations. Number years in field managing housekeeping teams. Experience working in mid-range hotels with primarily business traveler guests.

Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures, and health and safety regulations.

Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.

Skills
  • Ordering Cleaning Supplies
  • Team Leadership
  • Cleaning Practices
  • Scheduling
  • Training and Development
  • Repair
  • Guest Services
  • Cleaning
  • Housekeeping
  • Dusting Furniture
  • Window Cleaning
  • Vacuuming and Sweeping
  • Folding Clean Laundry
  • Employee evaluations
  • Performance improvements
  • Cleaning and sanitation
  • Sorting and washing laundry
  • Chemical handling
  • Staff Management
  • Maintenance scheduling
Education
Coahoma Community College/Workforce Ct Clarksdale, MS Expected in 06/2005 : Medical Assisting - GPA :
  • Completed professional development in Medical Assistant
  • Professional development completed in Medical Assistant
Malcolm X Community College Chicago, IL, Expected in 05/1985 AA Liberal Arts : Respiratory Therapy - GPA :
Work History
Westgate Resorts - Supervisor of Housekeeping
Knoxville, TN, 05/2014 - 03/2020
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Evaluated employee performance and developed improvement plans.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by Number hours per week.
  • Improved process efficiency through effective inventory control in alignment with client standards.
  • Kept building entryway glass clean and polished for professional presentation.
  • Managed laundry, including sorting, washing, drying and ironing.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
Westgate Resorts - Security Officer
Orlando, FL, 08/2012 - 05/2014
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Secured 6 doors in office and main building.
  • Monitored and authorized entrance and departure of 100 employees and visitors daily.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Permitted entry with escort for approved persons into secure locations.
  • Performed cash drops while maintaining security and control of drop box at all times.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Participated in staff meetings, special events and professional development activities.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Oversaw premises, including entry and exit of up to 6 employees and visitors daily.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Checked and verified photo identification prior to granting facility access.
Isle Of Capri Casino - Supervisor of Housekeeping
City, STATE, 10/2010 - 01/2011
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Evaluated employee performance and developed improvement plans.
  • Increased employee performance through effective supervision and training.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Completed schedules, shift reports and other business documentation.
  • Kept building entryway glass clean and polished for professional presentation.
Isle Of Capri Casino - Security Officer
City, STATE, 08/2008 - 09/2010
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Permitted entry with escort for approved persons into secure locations.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Performed cash drops while maintaining security and control of drop box at all times.
  • Participated in staff meetings, special events and professional development activities.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.

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School Attended

  • Coahoma Community College/Workforce Ct
  • Malcolm X Community College

Job Titles Held:

  • Supervisor of Housekeeping
  • Security Officer
  • Supervisor of Housekeeping
  • Security Officer

Degrees

  • AA Liberal Arts

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