Supervisor Of Counselors resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Profile
OPERATIONS LEADERSHIP OVERVIEW FLEET MANAGEMENT * LOGISTICS SERVICES * WAREHOUSING * DISTRIBUTION Successful Operations Manager with extensive fleet, inventory, logistics and warehouse management experience. Path to success has been through strategic focus on efficiencies related to operations and continual evolution of personal leadership and financial / statistical analysis skills. Track record includes technology implementations, use of best practice processes, and implementation of quality initiatives, improvements in training effectiveness, and on-time delivery efficiency improvements. Offer a history of strategic / tactical planning to guide improvements in operations to become a benchmark for comparison, innovation related to capacity planning, production enhancement, fleet maintenance and service solutions.
Skill Highlights
  • Small business development
  • Project management
  • Leadership/communication skills
  • Product development
  • Product line expansion
  • Business operations organization
  • New product delivery
  • Client account management
  • Human resources
  • Budgeting expertise
  • Negotiations expert
  • Employee relations
  • Self-motivated
  • Market research and analysis
  • Customer-oriented

  • Self-motivated
  • Market research and analysis
  • Customer-oriented
  • Employee relations
  • Negotiations expert
Core Accomplishments

Project Management:

  • Initiated [project] which resulted in [positive outcome].

Human Resources:

  • Spearheaded new [program] program which increased retention.

Operations Management:

  • Managed [operation].
  • Handled all functions related to [program].

Staff Development:

  • Launched well-received program of professional development courses for all staff.
  • Mentored and coached employees resulting in a 12% increase in productivity.

Professional Experience
04/2011 to 01/2016 Supervisor of counselors Living Spaces Furniture | Rancho Cucamonga, CA,
  • Ability to build counseling relationships with students, individually and collectively, that will assist them in: developing self-awareness.
  • Identifying issues that impact academic success and developing decision-making skills set individual goals, generate and evaluate alternatives, and make informed decisions.
  • Counseling and advising experience working with adult students with disabilities within a post-secondary institution, or other comparable setting.
  • Working knowledge of the laws relating to higher education, and disabilities such as: Section 504 of the Rehabilitation Act, and the Americans with Disabilities Act and general awareness of current literature.
  • Knowledge of assistance technology, and principles of universal design.
  • Knowledge and/or experience in areas of academic, transfer, career planning and graduation counseling/advising.
  • Ability to work part of disability team's, Responsible for all clients' personal and HR records being kept in accordance to company policy and HIPPA regulations.
01/2016 to 06/2015 Operations Supervisor Darigold | Caldwell, ID,
  • Develop and implement management directives to guide operational growth, profitability, logistical efficiency, and personnel development for this third party logistics company.
  • Control all phases of inventory planning, warehousing, distribution, equipment maintenance and documentation/inventory tracking control for over 500,000 sq.
  • ft.
  • of warehouse space.
  • Utilize effective logistical planning, leadership, and motivational skills to direct and control all regional inbound and outbound operations.
  • Guide the continued growth of receiving, shipping, and reverse logistics operations.
  • Utilize client relations, communication, and consulting skills to develop a rapport with clients, assess their needs and provide them with service that best suits their distribution/warehousing needs, wants, and budget.
  • Determine best method of transportation (in terms of cost and delivery time); calculate shipment price by the metric system; and negotiate freight rates with carriers.
10/2016 to 01/2016 Site Operations Supervisor Ecs Federal | San Diego, CA,
  • Used effective management and leadership skills to coordinate national/international logistics, inventory management, and client service for this William Sonoma Regional Distribution Center.
  • Directed day-to-day operations, related fleet operations, and oversee all aspects of business administration.
  • Directed all managerial functions at the Distribution Center: Budgets - Inventory Management Employee Development - Building & Equipment Maintenance Contract Negotiations - Safety Programs Corporate Consulting/Reporting - Facility Profitability Meetings with outside and internally vendors quarterly Continually studied operations, identified inefficiencies, and implemented improved throughput methods that have proven to streamline operations.
06/2016 to 09/2016 Fleet Manager Solenis | Portland, OR,
  • Recruited to provide executive level leadership, control, and orchestration of total fleet operations for this transportation provider with a fleet of 125+ vehicles.
  • Develop and implement management directives to guide operational efficiency and personnel development for fleet mechanics and technicians.
  • Responsible for maintaining state and federal required documentation.
  • Technical, management and leadership responsibilities encompassed: Preventive and Corrective Maintenance - Warranty Administration Parts Requisitioning\Ordering - Budgeting/Cost Management Safety Program Development - Coordinating Repairs Meetings with outside and internally vendors quarterly Ensured that the facilities are in compliance with OSHA, DOT, EPA, and other federal regulations.
  • Maintained a particular emphasis on vehicle maintenance management, cost reduction, fleet safety management, and employee training/development.
01/1 to 06/2016 Senior Manager TONY C. BERNARD FEDEX | City, STATE,
  • Supply Chain Logistics Used effective planning, organization, management, team development and communication skills in building the Air Operation Division to achieve peak performance in terms of total air fleet inventory control and distribution of aircraft parts ($700MM) internationally.
  • Organized and led peer meetings to get Operational Supervisors involved in the development, interpretation, and implementation of refined/evolved procedures and practices that are necessary to support FedEx Air Fleet (125 planes) and/or prevent recurring problems.
  • Ensured compliance with environmental and DOD, as well as Government policies and procedures.
  • Highly involved with budgeting/monitoring/negotiating aircraft maintenance contracts with third party vendors.
  • Maintained a focus on leadership: empowered direct reports to manage their area of responsibility to the fullest; encouraged independent decision making and entrepreneurial thinking; mandated strict compliance with FAA standards and goals.
01/1995 to 01/2001 Manage FedEx Express | City, STATE,
  • Ensured appropriate follow-up and feedback for any customer requiring management assistance up to and including VP level.
  • Select/Hire, train, and develop subordinate staff of approximately 80 hourly/non-exempt Agents.
  • Complied and recorded statistics for use in determining the root cause of customer problems via Queue request.
  • Monitored Que's to insure customer's problems or questions were being remedied in a timely manner with a callback and Que's were closed as satisfying resolutions were implemented.
  • Ensured that calls were answered inbound and outbound by staff within agreed time specific period, and in an appropriate manner.
  • Solved and/or coordinated unique problems presented by customers who required special assistance with custom clearance, expediting, etc.
  • Planned daily staffing to ensure operation was covered completely for each designated shift(s).
  • Updated and maintained the Import/Export training manual to keep employees abreast of all/any changes as it related to customers, custom(s) policies procedures, and company policy/procedures.
  • Monitored customer service targets as well as planning areas of improvement and development.
  • Ensured that calls were answered by staff within agreed time scales and in an appropriate manner.
  • Ran reports for ACD sign on and off times, violations of breaks, available/unavailable times, and call handle times.
  • Acclimated to the Interactive Voice Response System (IVR).
  • Handle all billing and account issues as it relates to customer inconsistencies with any payments, credits, and/or debits.
  • Manage and ensured all cargo claims were investigated and followed up on in a timely manner.
  • Completed Weight, and Balance for outbound 727, DC-10 and MD-11 flights to LAX, BNA, MIAX, MEMH.
  • 125 - 200 hourly employees Participated in daily District conference calls and weekly Regional(s) Received and follow up on all CAP's (Correctional Action Plans) on all Exceptions in area Ensure uniform application and administration, supports corporate EEO/AAP goals and objectives and control all aspects of meeting financial, safety and corporate goals.
  • Financial Budget: Charlotte 4.5 Million, Greensboro 2.5 Million per year Perform monthly state of the location meetings with all hourly employees at each location providing updates on locations goals, objectives and performance.
  • Perform weekly staff meetings with managers to provide managerial goals objectives and workgroup performance compliance.
  • Involved with the planning, coordination and control of manufacturing processes.
  • They ensure that goods and services are produced efficiently and that the correct amount is produced at the right cost and level of quality.
  • Managed multiple locations - (Charlotte - CLTR, & GSOR Greensboro).
  • MANAGER location (CLTRT) Charlotte Ramp Conduct Quarterly visits to all heavyweight account(s) to ensure Operation Excellence Ensure all heavy freight is balanced, on proper skid, shrink wrap for on time delivery Span of control: 5 Sales Representative & and 55 hourly employees Field aircraft and CTV operations (inbound and outbound aircraft and truck operations) Provided personnel with information regarding benefits, wage and salary, personnel policies/procedures, ensure uniform application and administration, supports corporate EEO/AAP goals and objectives and control all aspects of meeting financial, safety and corporate goal.
  • Achieve planned goal for Ramp Ops and Sales on all metrics Participated in Market Council Meetings for cross divisional success Knowledge of Lean manufacturing experience.
1984 to 1987 Sears Supervisor Sears | City, STATE,
  • Biggest customer at FedEx was Campbell uploading and loading 1000's of pallet's for next 2 to 3 day deliver.
1982 to 1984 Sr,Operation Manager Federal Express | City, STATE,
  • 2 Time Five Star Award, FedEx 2005, and 2008 -Presented by CEO Fredrick Smith.
  • CEO Circle of Excellence Award, FedEx 2005.
Expected in 2017 M.B.A | Human Resources UNIVERSITY OF PHOENIX, Memphis, TN GPA:

Human Resources

Expected in 2005/10 B.S | Psychology Phoenix, Memphis, TN GPA:

Psychology Software/Hardware: WMS, Windows XL, Microsoft Office Professional, MS Excel, & MS Access.

* Familiar with OSHA, EEOC, DOT, EPA, HAZMAT, SAP, ISO 9000, and other regulatory & performance guidelines.


academic, ACD, streamline, Balance, benefits, billing, Budgeting, Budgets, Budget, business administration, communication skills, Hardware, Consulting, Contract Negotiations, contracts, cost reduction, Council, Counseling, client, clients, client relations, customer service, DC, decision-making, decision making, delivery, documentation, employee training, Equipment Maintenance, Facility Maintenance, Financial, focus, Government, HR, IVR, interpretation, inventory management, inventory, inventory control, ISO 9000, Interactive Voice Response System, leadership, team development, leadership skills, Lean manufacturing, Logistics, managerial, manufacturing processes, Market, Meetings, MS Access, MS Excel, Microsoft Office Professional, Windows, negotiating, next 2, peak, personnel, policies, Program Development, quality, Quality Improvement, rapport, receiving, Rehabilitation, Repairs, Reporting, Safety, Sales, SAP, shipping, staffing, statistics, Supply Chain, Employee Development, transportation, unique, vehicle maintenance, warehousing

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Resume Overview

School Attended

  • Phoenix

Job Titles Held:

  • Supervisor of counselors
  • Operations Supervisor
  • Site Operations Supervisor
  • Fleet Manager
  • Senior Manager
  • Manage
  • Sears Supervisor
  • Sr,Operation Manager


  • M.B.A
  • B.S

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