supervisor needle exchange resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Resourceful Supervisor with advanced problem solving and crises management skills. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Skills
Experience collaborating on strategy and policy development, issues management and program planning of Works programs, with a focus on facilitating access to services, UPHNS programming and health and safety
Ability to manage multiple projects concurrently and prioritize competing demands.
Experience in community engagement, capacity building and relationship building with a variety of stakeholders.
Experience supervising, developing, and managing performance of a diverse staff team.
Outstanding assessment, written and interpersonal communication skills.
Highly developed interpersonal, analytical and critical thinking skills with the ability to resolve conflicts, problem solve, and remain calm in crises situations.
Committed to upholding the City of Toronto values including integrity, equity, diversity and inclusion. Works within an anti-oppressive, non-judgmental and client centered framework.
Strong understanding and ability to apply the Health Promotion and Protection Act, the Ontario Public Health Standards and Protocols, the Personal Health Information and Protection Act, the Municipal Freedom of Information and Protection of Privacy Act, the Child and Family Services Act, the Workplace Safety and Insurance Act.
Experience
03/2021 to CurrentSupervisor, Needle ExchangeHelp Usa | Brooklyn, NY,
Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
Plans, implements and evaluates program policies and procedures, and develops and implements Continuous Quality Improvement (CQI) Indicators for the Needle Exchange, Methadone and other subprograms.
Assists in the development, implementation, training and development of supporting mechanisms for medical directives.
Ensures the Needle Exchange, Methadone and other subprograms are compliant with relevant legislation and standards (e.g. College of Nurses of Ontario, Regulated Health Care Professionals Act, Municipal Freedom of Information and Protection of Privacy Act, Child and Family Services Act, the Health Protection and Promotion Act, Ontario Human Rights Code, Occupational Health and Safety, Workplace Harassment and Confidentiality.
Supervises staff activities, assesses performance and provides ongoing consultation, direction and guidance to staff as they relate to needle exchange, methadone and other harm reduction activities.
Provides expert guidance as required regarding harm reduction to community partners and other community health and social service professionals, internal departments, federal and provincial governments and cultural stakeholders and individuals.
Establishes networks and liaisons with staff/management from other programs, community agencies, governments to negotiate/coordinate service partnerships, advocates for program needs and share expertise.
Develops and implements new innovative client services systems and recommends effective and efficient means of providing excellent customer service.
Develops implements and evaluates harm reduction programs and services to ensure effective and efficient client services.
Assists in the analysis and interpretation of statistical data to identify emerging harm reduction epidemiological trends in the city.
Participates in the preparation of written reports and correspondence.
04/2022 to 04/2023Therapist InternThrive Counselling | City, STATE,
Delivered appropriate therapy based on diagnosis and individual needs.
Used a eclectic approach to treatment with a primary focus in Cognitive Behaviour Therapy and Narrative Therapy.
Utilized empathy and active listening to build relationships with clients.
Maintained clinical documentation, including assessment, service plan, and treatment sessions in accordance with PHIPPA and CRPO.
Promoted client awareness and growth with therapeutic interventions.
Collaborated with multidisciplinary team to determine effective treatment plans.
Performed comprehensive assessments for each patient.
Managed caseload of multiple clients, with various presenting issues from differing demographics.
Conducted mental health counseling using evidence-based practice and clinical models.
Evaluated substance use disorders and related mental health issues.
Co-facilitated Partner Abuse Response group for individuals with domestic violence charges who are court ordered to attend treatment.
Attended weekly supervision and monthly group supervisions.
Actively continued education, through attendance of hospital rounds and relevant conferences.
12/2016 to 03/2021Counsellor, Needle ExchangeThe Works, Toronto Public Health | City, STATE,
Trained new staff and collaborated on development of orientation content and schedule.
Worked on quality improvement project which included collecting and analyzing data on Naloxone distribution.
Helped to identify areas of improvement and collaborated on process changes, implementation, and evaluation of the Naloxone distribution program.
Collaborated on development of logic model for the supervised injection site.
Identified need and implemented shift change process and procedure.
Developed and proposed mental health wellness action plan.
Collaborated on data collection from staff and identified areas or improvement for work satisfaction, mental health resiliency and health and safety compliance.
Collaborated on the development of the On-site Counsellor (OSC) role and its corresponding policy and procedure.
Facilitated educational workshops in the community on agency Naloxone distribution, overdose prevention and response, safer drug use education and understanding substance use.
Demonstrated accountability by adhering to The Works COVID 19 protocols, Toronto Public Health (TPH) and corporate policies and procedures, as well as current legislation like Accessibility for Ontarians with Disabilities Act (AODA), Joint Health and Safety guidelines and Health Canada Exemption requirements.
Completed Alternate Person in Charge duties including compiling incident reports and statistics, assigns breaks, liaise with on-call supervisor, and follows protocol for disposal of illicit substances.
Participates in overdose responses and other medical emergencies including but not limited to administering Naloxone, administering respiratory assistance using a non-rebreather and bag valve mask, providing Cardiopulmonary Resuscitation and AED if needed.
Acted as client advocate to resolve emergency problems in crisis situations.
12/2015 to 12/2016Case ManagerWomen’s 24 Hour Drop-In, Fred Victor | City, STATE,
Delivered psychoeducational groups on employment, harm reduction education, trauma, substance use, life skills, health care, pet care, immigration, legal resources, budgeting, cooking, conflict resolution etc.
Developed trusting relationships with social services, health care providers and governmental agencies.
Adhered to ethical principles and standards to protect clients' confidential information.
Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
Coordinated support services and optimized communication between healthcare workers and patients.
Reviewed treatment plans against individual goals and healthcare standards.
Provided direct service and support by handling referrals for advocacy issues and resolving complaints.
Maintains accurate and confidential user of service records in accordance with, Shelter Management Information System privacy guidelines, City of Toronto Shelter Standards and Fred Victor policies and procedures.
Linked clients with social services, health care providers and governmental agencies to promote autonomy.
Provided case management services including intake, assessment, crisis intervention, advocacy and referrals.
Provides harm reduction materials and education to people who use substances and are unsheltered.
Provided counselling and suicide intervention as needed.
Education and Training
Expected in 04/2023 to to Master of Science | PsychotherapyMcMaster University, Hamilton, ONGPA:
Expected in 04/2008 to to Bachelor of Arts | PsychologyUniversity of Western Ontario, London, ONGPA:
Certifications
Change Management Training - 2020
Performance Management and Project Management Training - Current
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