Supervisor, Mental Health Section Clinic Operation Resume Example

Plan and direct the activities of Medical Support Assistants (MSAs) assigned to the West Los Angeles Out Patient Clinics: Urology, Podiatry, ENT, Orthopedics, Surgical, Pre-Op, and the Eye Center

• Liaison for clinics and effectively utilizes resources allocated to Heath Administration Service (HAS)
• Daily huddles with management, supervisors, and leads
• Participate in and/or lead Mental Health interdisciplinary team meetings to manage provider scheduling - providing optimal administrative support
• Oversee personnel issues, leave requests, training, counseling, recruitment and hiring, and program analysis
• Receive, intake, and index health information ensuring smooth flow of patient care from reception through disposition
• Interface with PC applications - MyHealtheVet, numerous Vista applications, and computerized patient record system (CPRS)
• Manage over 400 scheduling appointments per day, including interpreting and verifying provider orders in accordance with Veterans Health Administration (VHA) national scheduling guidelines
• Develop detailed procedures and guidelines to supplement established administrative regulations or program guidance
• Perform data collection and validation and ensure that encounter errors / wait time errors are corrected timely and appropriately
• Responsible for extracting and analyzing data to in support of tracking measures
• Serve as Customer Service Ambassador ensuring patients receive optimal care and service

• Full responsibility for patient confidentiality and privacy
• Plan, direct, monitor, and advise on all aspects of record management
• Consult with management and staff to ensure processes and procedures are in compliance with federal, state, and local regulatory requirements
• Produce business associate agreements (BAAs)
• Abstract/analyze data
• Release of protected health information
• Retention, protection, retrieval, transfer, and disposal of records
• Guardian of health records
• Medical record auditing
• Consult with professional staff, clients, and patients
• Organizational workflow for timely documentation and access to patient records
• Produce ad hoc reports and documents for senior management
• Plan and direct administrative staff activities
• Systems evaluation for improved operations
• Manage all aspects of employee recruitment, payroll, and payroll audits
• Education, training, and performance reviews
• Organize workflow for timely documentation and access to patient records
• Manage private, HMO, PPO, EPO, POS insurance claims billing/coding
• Process provider claims, EOB reports, provider reimbursement
• Manage personal and business A/R, A/P, bank reconciliations
• Budgetary responsibility
• Revenue cycle management
  

• Coordinated the well-being, living, and financial welfare of disabled veterans for the Veterans Administration, Fiduciary, and Conservator
• Opened/closed banking accounts for new and departing conservatees
• Case manager for large VA caseloads - met with disabled veterans ensuring their needs were being appropriately satisfied
• Worked directly with patients, physicians, attorneys, and VA Case Workers
• Solved problems timely and effectively, ensuring customer satisfaction
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities
• Managed policies and procedures
• Recruited, hired, trained and supervised administrative office staff
• Abstracted/analyzed data for ad hoc reports
• Oversaw inventory activities
• Liaised with patients and addressed inquiries, appointment requests and billing questions
• Insurance verification / Referrals
• Private, HMO, PPO insurance claims billing and coding
• Processed/paid incoming claims
• Educated, trained and managed employee performance reviews
• Handled personal and business A/R and A/P
• Processed payroll and completed payroll audits
• Revenue cycle management