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Supervisor Mental Health Section Clinic Operation Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Compassionate, goal orientated Healthcare Administrator with 10+ years of experience. Solid problem-solving and decision-making skills, leading with the big picture in mind. Strong understanding of outpatient multidisciplinary clinic administration, records management and retention, privacy law, The Joint Commission, and health and hospital regulations. A team player maintaining a positive perspective among the public, providing motivation and integrity. Demonstrated experience in patient advocacy and customer service. Proficient in recruiting, training, and retaining quality employees.

Special Skills
  • Multidisciplinary team collaboration
  • Patient flow
  • Scheduling
  • Spacial planning
  • Accreditation coordination
  • Organizational management
  • Customer service
  • Electronic medical record (EMR), electronic health record (EHR)
  • Strategic/Analytical decision-making
  • Regulatory compliance
  • Process Improvement
  • Budgeting
  • Billing
  • Medical terminology
  • ICD-9 CM, ICD-10 CM & PCS, CPT and HCPCS coding DRGs / APCs, HIPAA, HITECH, FOIA, OIG, CMS, HHS
  • Microsoft Word, PowerPoint, Visio, Excel, Access, Outlook
  • 10 key by touch / Type 50 wpm
  • Public Health and Safety
  • Recruitment And Retention
  • Direct Supervision
  • Continuous Quality Improvement
Experience
12/2020 to Current
Supervisor, Mental Health Section Clinic Operation Community Health Centers Of Greater Dayton Dayton, OH,
  • Plan and direct activities of Medical Support Assistants (MSAs) assigned to West Los Angeles Out Patient Clinics: Substance Use Disorder. Anger Management, Mood Disorder, Sleep Disorder, PTSD, Trauma Recovery, Transcranial Magnetic Stimulation, Cognitive Behavioral Therapy, Suicide Prevention, Traumatic Brain Injury, and Mental Health Clinics
  • Liaison for clinics and effectively utilizes resources allocated to Heath Administration Service (HAS)
  • Daily huddles with management, supervisors, and leads
  • Participate in and/or lead Mental Health interdisciplinary team meetings to manage provider scheduling - providing optimal administrative support
  • Oversee personnel issues, leave requests, training, counseling, recruitment and hiring, and program analysis
  • Receive, intake, and index health information ensuring smooth flow of patient care from reception through disposition
  • Interface with PC applications - MyHealtheVet, numerous Vista applications, and computerized patient record system (CPRS)
  • Manage over 400 scheduling appointments per day, including interpreting and verifying provider orders in accordance with Veterans Health Administration (VHA) national scheduling guidelines
  • Develop detailed procedures and guidelines to supplement established administrative regulations or program guidance
  • Perform data collection and validation and ensure that encounter errors / wait time errors are corrected timely and appropriately
  • Responsible for extracting and analyzing data to in support of tracking measures
  • Serve as Customer Service Ambassador ensuring patients receive optimal care and service
01/2020 to 12/2020
Supervisor, Surgical Section Clinic Operations U.S. Department Of Veterans Affairs - F/T 40 Hrs City, STATE,
  • Planned and directed activities of Medical Support Assistants (MSAs) assigned to West Los Angeles Out Patient Clinics: Urology, Podiatry, ENT, Orthopedics, Surgical, Pre-Op, and Eye Center
  • Liaised for clinics and effectively utilizes resources allocated to Heath Administration Service (HAS)
  • Participated in daily huddles with management, supervisors, leads.
  • Participated in and/or lead Surgery interdisciplinary team meetings to manage provider scheduling - providing optimal administrative support
  • Adhered to VHA directives - privacy and release of protected health information (PHI)
  • Oversaw personnel issues, leave requests, training, counseling, recruitment and hiring, and program analysis
  • Received and indexed health information ensuring smooth flow of patient care from reception through disposition
  • Interfaced with PC applications - MyHealtheVet, numerous Vista applications, and computerized patient record system (CPRS)
  • Managed over 350 scheduling appointments per day, including interpreting and verifying provider orders in accordance with Veterans Health Administration (VHA) national scheduling guidelines
  • Developed detailed procedures and guidelines to supplement established administrative regulations or program guidance
  • Performed data collection and validation and ensure that encounter errors / wait time errors are corrected timely and appropriately
  • Extracted and analyzed data to in support of tracking measures
  • Served as Customer Service Ambassador ensuring patients receive optimal care and service
01/2012 to Current
Consultant - Financial Manager Arthur A. Cappilla, NCG, BCD, LCSW - P/T 20 Hrs Wk City, STATE,
  • Plan and direct administrative staff activities
  • Systems evaluation for improved operations
  • Manage all aspects of employee recruitment, payroll, and payroll audits
  • Education, training, and performance reviews
  • Monitor, and advise on all aspects of record management, patient confidentiality and privacy
  • Consult with management and staff to ensure processes and procedures are in compliance with federal, state, and local regulatory requirements
  • Produce business associate agreements (BAAs)
  • Abstract/analyze data
  • Retention, protection, retrieval, transfer, and disposal of records
  • Consult with professional staff, clients, and patients
  • Organizational workflow
  • Produce ad hoc reports and documents for senior management
  • Manage private, HMO, PPO, EPO, POS insurance claims billing/coding
  • Manage personal and business A/R, A/P, bank reconciliations
  • Budgetary responsibility
  • Revenue cycle management
10/2009 to 12/2012
Medical Practice Manager Victory Consultants - F/t 50 Hrs Wk City, STATE,
  • Managed outpatient clinic serving adult, geriatric, child and adolescent patients
  • Established efficient workflow processes, monitored daily productivity. Implemented modifications to improve overall effectiveness of office personnel
  • Designed policies and procedures for effective patient flow
  • Recruited, hired, trained and supervised administrative office staff
  • Abstracted/analyzed data for ad hoc reports
  • Oversaw inventory activities
  • Liaised with patients and addressed inquiries, appointment requests and billing questions
  • Insurance verification and referrals
  • Private, HMO, PPO, Medicare insurance claims billing and coding
  • Processed/paid incoming provider claims
  • Educated, trained and managed employee performance reviews
  • Handled personal and business A/R and A/P
  • Processed payroll and completed payroll audits
  • Revenue cycle management
  • Coordinated well-being, living, and financial welfare of disabled veterans for Veterans of Administration
  • Opened/closed banking accounts for new and departing conservatees
  • Solved problems timely and effectively, ensuring customer satisfaction
Education
Expected in 05/2019
Master of Science: Jurisprudence in Health and Hospital Law
Seton Hall University School Of Law - Newark, NJ
GPA:

Graduated with 3.89 GPA

Expected in 06/2017
Bachelor of Science: Health Information Administration
Loma Linda University, School Of Allied Health - Loma Linda, CA
GPA:

Recipient of the 2017 Margaret B. Jackson Scholarship

Graduated magna cum laude

Expected in 12/2014
Associate of Arts: Liberal Arts and Sciences - Social/Behavioral Sciences
Antelope Valley College - Lancaster, CA
GPA:

Graduated summa cum laude

Certifications

Registered Health Information Administrator (AHIMA, 214451 - Active)

Certified Professional Coder (AAPC, 01161771 - Active)

Affiliations

American Health Information Management Association (AHIMA) 2015, current

California Health Information Association (CHIA) 2015, current

American Academy of Professional Coders (AAPC) 2009, current

Helping Hands Pantry, San Bernardino, CA, volunteer, 2015 - 2016

Hoffmann Hospice volunteer, 2011 to 2014

The City of Palmdale: Palmdale Literacy Program volunteer, 2009 - 2011

LLU Students for International Missions Service: SIMS member 2016, current

Loma Linda University: Prayer Team member, 2016 - 2017

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Resume Overview

School Attended
  • Seton Hall University School Of Law
  • Loma Linda University, School Of Allied Health
  • Antelope Valley College
Job Titles Held:
  • Supervisor, Mental Health Section Clinic Operation
  • Supervisor, Surgical Section Clinic Operations
  • Consultant - Financial Manager
  • Medical Practice Manager
Degrees
  • Master of Science
  • Bachelor of Science
  • Associate of Arts

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