(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Experienced Supervisor/ Medical Billing Specialist with over 10 years of experience in Hospital Setting . Excellent reputation for resolving problems and improving customer satisfaction.

  • Proficiency in HMS and Trubridge Billing System
  • Program knowledge
  • Effective communication skills
  • Resource information
  • Documentation and paperwork
  • Customer service
  • Teamwork
  • Good telephone etiquette
  • Compassion
  • Self-motivated professional
  • Troubleshooting
  • Supervision
  • Excellent work ethic
Piedmont Technical College Greenwood, SC Expected in 05/2008 Associate of Arts : Medical Coding And Billimg - GPA :
  • Certified Revenue Cycle Associate- The South Carolina Chapter HealthCare Financial Management Association- 2018
  • Certified Rural Health- Coding and Billing Specialist- Association For Rural Health Professional Coding (ARHPC) 2018
Work History
Peabody Retirement Community - Supervisor/Medicaid Billing Specialist
North Manchester, IN, 08/2008 - Current
  • Utilize accounting software to identify outstanding accounts
  • Generate bills and invoices specific to customer accounts
  • Inquire patients of balances
  • Upload claims in billing system
  • Team member will appropriately schedule new and established patients for appointments, ensuring patients are scheduled into the all given appointment slots with minimal openings/empty appointment slots remaining each day. This is to ensure the providers full schedule utilization and maximum patient access to care. Appointment fill rate for the clinic will be at or above the organization’s defined goal each month.
  • Collect all monies due from patients to include self-pay balances, collections balances, co-insurance payments, and deductibles. Point of service collections will be 15% above organization-given baseline for year.
  • Team member will ensure patients receive an After Visit Summary (AVS) following every office visit. If patient declines AVS, team member will appropriately indicate the declination in the EMR system. AVS will be provided to/offered to patients after visits at every visit, but no less than the organization-defined rate each year.
  • Complete all assigned tasks on EMR-generated inbasket and/or work queue ensuring all items are followed-up and closed appropriately. Team Members will address messages received in their Epic Inbasket within
  • Days of Receipt 5. Ensures all documentation needed for prompt payment of patient claims is complete and accurate. Items on the Missing Registration Information Workqueue will be resolved within 5 days of being placed in the queue at or above the organization-defined rate each year.
  • Ensures incoming referrals are tracked, worked, and appropriately closed in the EMR system. Items on the Incoming Referral Work queue will be resolved within 14 days of being placed in the queue at or above the organizationdefined rate for the year.
  • Supports all operations initiatives implemented by practice manager, SMG leadership, and/or physicians (collectively or individually) with a positive attitude, ensuring every opportunity for success. Offers constructive feedback and recommends solutions when new or existing processes are not operating optimally. Provides feedback to leadership on potential improvement opportunities.
  • Demonstrates a sense of ownership in work, takes pride in what is being done and how it is done. Accepts responsibility for and is in control of the job that needs to be done. Accepts assignments without complaint andworks respectfully with co-workers to resolve issues. Contributes to practice and organization success by contributing ideas based on best interest of office/organization rather than self. Volunteers to take on responsibilities and helps solve problems in a positive way. Possesses and exemplifies positive attitude toward job and shows willingness to cooperate with supervisor, co-workers, senior leadership and others.
  • Oversees 6 people in office setting
  • Rounding with team members monthly
  • Huddling with team members weekly
  • Making sure Productivily where it needs to be
Centura Health - Housekeeper
Copper, CO, 10/2006 - 08/2021
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Restocked linen and cycled towels and sheets in all areas of full-service hotel-based spa.
  • Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Removed waste paper and other trash from premises to designated area.
  • Returned emptied garbage receptacles to proper locations.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Changed bed linens and collected soiled linens for cleaning.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Documented and reported all necessary facility and building repairs observed.
  • Worked on team of 2-3 staff members to service 25-30 rooms daily.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Restocked room supplies such as facial tissues for personal touch with every job.
Edgefield County HealthCare - Environmental Services Specialist
City, STATE, 01/2021 - 02/2021
  • Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
  • Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
  • Slid beds, sofas and furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
  • Documented and reported all necessary facility and building repairs observed.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Verified cleanliness and organization of storage areas and carts.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Established and maintained clean and comfortable environments in Clinic buildings by vacuuming, cleaning windows and dusting.
  • Cleaned and stocked 17 rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Responsible for setting up cleaning cart with proper cleaning chemicals and personal protective equipment(PPE). Collect needed equipment and wet floor signs to accomplish daily tasks and assigned projects
  • Must be knowledgeable of proper use and proper and fitting of personal protective equipment(PPE
  • Must be knowledgeable of spill kit use and location for cleaning up chemical spills, blood and other body fluids.
  • Responsible for cleaning assigned patient rooms, clinical, non-clinical, diagnostic, office areas and corridors of SRH using hospital approved cleaning and disinfecting products.
  • Responsible for proper use and dilution of approved cleaning solutions
  • Responsible for cleaning, storing and operator's maintenance on all equipment after each use
  • . Completes all mandatory requirements which include Annual health test, Educode, Corporate Compliance training and Department training
  • Attends meetings, inservice training, forums and any other assigned functions as directed by EVS manager or Supervisor
  • Performs additional work related job duties as assigned by manager/supervisor.
  • Supervised team of 6 staff members.
  • Association for Rural and Community Health Professional CEU
  • Association for Rural Health Professional Coding
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

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Resume Overview

School Attended

  • Piedmont Technical College

Job Titles Held:

  • Supervisor/Medicaid Billing Specialist
  • Housekeeper
  • Environmental Services Specialist


  • Associate of Arts

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