Ambitious student pursuing Hospitality Managment degree eager to contribute developed knowledge in Managment role. Skilled in leadearship and customer service settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Management executive offering expertise gained through 8 years of Hospitality successful contributions. Motivating leader with history of building and managing teams. Proficient at identifying different issues and integrating solutions to achieve positive and effective solutions. Strong relationship builder works well with stakeholders and corporate teams.
Skills
Consulting supervisors
Supervisory role background
Following supervisor instructions
Traffic Control Supervisor
Experience
Supervisor Managment, 09/2019 - 03/2020 Benihana Inc. – Southlake, TX,
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Collaborated with others to discuss new opportunities.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Collaborated in development of new] procedures.
Improved operations by working with team members and customers to find workable solutions.
Created and choreographed dance moves and routines for self, partners and ensembles.
Supervised ballet classes and choreographed fun and exciting dance routines to encourage participants to move and exercise.
Auditioned for different dance roles and appeared in musical productions.
Built and cultivated lasting professional relationships with other dancers, choreographers and performers by attending social events and maintaining communication.
Learned choreography quickly and adapted to changes in choreography seamlessly by maintaining physical and mental flexibility.
Identified current dance trends and innovations to stay updated and learn new moves.
Answered telephone to provide establishment information and take party reservations.
Monitored dining area to assess server capacity and accurately estimate wait times.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Answered phones politely and promptly, accurately recording and confirming reservations.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Enhanced guests' experiences by fulfilling special requests during visits.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Cashier, 11/2016 - 03/2017 Familly Dollar Store – City, STATE,
Helped customers find specific products, answering questions and offering advice.
Provided assistance with purchases, locating items and signing up for rewards programs.
Processed returned items in accordance with store policy.
Trained new employees in cashiering procedures, offering assistance in resolving customer service issues.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Welcomed customers, offering assistance to help find necessary store items.
Worked closely with front-end staff to assist customers.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Processed customer payments quickly and returned exact change and receipts.
Education and Training
Bachelor of Science: Hospitality Administration And Management, Expected in - Miami Dade College - Miami, FL GPA:
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