LiveCareer-Resume

supervisor manager resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

I want to be part of the success in an environment of growth and excellence. I want to excel in this field with hard work, perseverance, and dedication.

Skills
  • Fast Learner
  • Great Customer Service
  • POS
  • Great organizational skills
  • Great at Sales
  • Outgoing
  • Exceptional Listener
  • Honest/Reliable
  • Hard working/Dedicated
  • Self-motivated
  • Positive attitude
  • Ability to always multi-task
  • Team Meetings
  • Operational Efficiency
  • Training Initiatives
  • Performance Tracking
  • Case Notes
  • Case Coordination
  • Case Management Tracking
Work History
01/2021 to 03/2022
SUPERVISOR/MANAGER Aledade Pine Bluff, AR,
  • I trained and managed my customer service department team.
  • I took calls from customers and answered back to their emails daily trying to assist them in the best way that I could to help them with any issues and to make sure that they are more than satisfied with our service.
  • I ran the entire customer service department to ensure that our customers were getting the best support that they can possibly have.
  • Established and oversaw performance targets for call center associates.
  • Developed quality employees within call center to take over leadership positions.
  • Determined quality assurance benchmarks and set standards for improvement.
  • Created clear and effective policies governing all aspects of employee work and interaction with customers.
  • Conducted performance reviews for Representatives to reduce resolution times and improve customer satisfaction ratings.
  • Established relationships and touch points with clients to promote retention.
  • Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
  • Maintained call center equipment in good working order to maximize productivity.
  • Assisted in gathering facts and documents utilized during sales process.
  • Effectively managed assigned cases, collecting and documenting details using software.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Effectively supervised staff of 10-13 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Managed overstocking, restocking and inventory control procedures during morning and afternoon shifts.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance on a full time basis and conveyed constructive feedback to improve skills.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Optimized processes and supervised 10-13 employees.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
06/2019 to 04/2020
MANAGER/SERVER Krystal Roswell, GA,
  • I served and managed shifts and trained new employees as well.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Checked establishment, service stands and aisle area cleanliness before welcoming guests.
  • Created and enforced standard recipes and instructions to streamline meal, snack and beverage preparation.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
02/2018 to 05/2019
CREW MEMBER MCDONALD’S City, STATE,
  • I greeted the customers, took their orders, prepared their food, made sure the restaurant was clean, and made sure that everything was always stocked.
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Supported great dining and meal experiences for guests.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Brewed coffee and tea and changed out drink station syrups.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Completed milkshakes and ice cream desserts for customers.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Cooked batches of food according to standard recipes.
  • Prepared salads, soups and sandwiches for customers.
Education
Expected in 05/2017 to to
High School Diploma:
East Bakersfield High School - Bakersfield, CA
GPA:
3.6 g.p.a and higher my junior and senior year

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Resume Overview

School Attended

  • East Bakersfield High School

Job Titles Held:

  • SUPERVISOR/MANAGER
  • MANAGER/SERVER
  • CREW MEMBER

Degrees

  • High School Diploma

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