For the last five years have been into the customer service field have been involved on trainings , collections for a bank, and am currently into international logistics.
planning Imports and exports
Works well independently
Exceptional writing skills
Understands various learning styles
Investigated and analyzed client complaints to identify and resolve issues.
Named “Lean Six Sigma ” Candidate in 2014.
Served as key contributing member to Leadership team.
Operadora De Transporte Internacional OTICd.Juarez, Chihusupervisor / logistics coordinator02/2015 to CurrentOversaw scheduling for the day-to-day activities of 98 transportation employees.Defined appropriate metrics and measurements to drive results. Completed and followed up on all registration and traffic documents. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors. Resolved problems for customers, warehouses and carriers. Produced bills of lading and updated shipment status information.
GenpactCd.Juarez, Chihcustomer service / collections11/2012 to 02/2015Offered specific training programs to help employees maintain and improve job skills. Developed training program for specific, assigned job tasks, including writing skills,collections and customer service.
High School Diploma:n/a2006Van Horn High School, kansas city , mo, 64127I graduated from high school and am looking forward to continiue with school, business Management, Logistics, Finance and Supply Chain coursework. I belive customer service is a very important key in this career.
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Companies Worked For:
Operadora De Transporte Internacional OTI
Van Horn High School
Job Titles Held:
supervisor / logistics coordinator
customer service / collections
High School Diploma : n/a 2006
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