Supervisor Life Client Services Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Executive Summary

Results-focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Core Qualifications
  • Operations management
  • Staff development
  • Change management
  • Policy/program development
  • Cross-functional team management
  • Team Leadership
  • Skilled negotiator
  • Complex problem solving
  • Strategic Planning
  • Service Quality Improvement
Professional Experience
Supervisor, Life Client Services, 11/2014 to
Sax Arts & CraftsMilwaukee, WI,
  • A high impact communicator and innovative manager with the ability to hire, develop and motivate teams into consistently surpassing performance targets Highly qualified by vast experience in operations management, restructuring operations to meet changing business requirements, and the deployment of 'best practices' in all initiatives undertaken A cumulative reputation for performance excellence, integrity and results Results-oriented with a record of exceeding expectations in new positions and delivering projects on time Proven skills in developing and leading major initiatives, establishing key strategic relationships and the definition and deployment of new strategies and services Hardworking, cooperative, organized problem-solver with the ability to interface at various levels within the organization Supervisor, Life Client Solutions Develop and lead a team in the achievement of key performance metrics Develop strategy to achieve high performance goals Lead change management efforts Develop talent within team Lead cross functional projects Manage budget Build and cultivate relationships with peers, leadership, business partners and external clients.

Manager, Operations and Compliance, 11/2009 to 03/2014
American Red CrossCity, STATE,
  • Led a staff of 100 in achieving blood, platelet and plasma collection targets Contributed to the development and implementation of annual operation plans to get mobile operations to goal while operating efficiently and meeting all quality and compliance requirements Contributed to market analysis and strategic marketing initiatives Leveraged existing channels of communication while identifying and developing new channels to engage and inform employees Developed a strategic vision for NH's mobile operations to ensure the needs of our hospitals and patients are met Placed a staffing methodology to reduce overtime while ensuring drive staffing and employee satisfaction Established initiatives to improve communications amongst the groups with the goal of improving operational efficiencies Evaluated the performance of the staff and established coaching plans Responsible for the leadership and success of the largest blood drive in the country.
Senior Problem Investigator/Writer - Quality Associate, 08/2006 to 06/2007
American Red CrossCity, STATE,
  • Managed the complete scope of the problem solving process through to Corrective Action Plan Served as a subject matter expert and resource for problem solving teams within the Northeast Division Ensured a timely investigation of quality problems to reduce risk to donors, patients and organization Maintained a positive/productive working relationship with all levels of the organization Influenced culture change by serving as a change agent and a resource for quality and efficiency improvement.

Supervisor, Regulatory Administration, 10/2004 to 08/2006
American Red CrossCity, STATE,
  • Penn Region) Supervisor, Regulatory Administration - Donor Services Responsible for the centralization of the problem management system for the New York - Penn Region Led a staff of 10 in providing regulatory support to the organization Led teams through investigation to ensure operating procedures and directives were adhered to Ensured a team-driven approach to problem solving within the organization.
Supervisor, Apheresis Scheduling, 06/2002 to 10/2004
American Red CrossCity, STATE,
  • Penn Region) Supervisor, Apheresis Scheduling - Donor Services Responsible for training and performance evaluations to ensure operational goals were attained Managed automated scheduling systems to efficiently maximize calling strategy Investigated and resolved customer inquiries Surpassed performance metric targets each month Prepared and reviewed a variety of monitoring performance reports Developed opportunities for expansion of new donor base.
Contract Coordinator, 09/2000 to 06/2002
American Red CrossCity, STATE,
  • Responsible for the review and negotiations of contracts to ensure risk reduction needs were met.
  • Managed blood donor recruitment database.
  • Developed marketing strategies and increased blood donation frequency.
Bachelors of Science: Marketing, Expected in
University of Connecticut - ,


Concentration in Psychology






Continuous Improvement

Functional Leadership


Problem Solver

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Resume Strength

  • Length
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  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • University of Connecticut
Job Titles Held:
  • Supervisor, Life Client Services
  • Manager, Operations and Compliance
  • Senior Problem Investigator/Writer - Quality Associate
  • Supervisor, Regulatory Administration
  • Supervisor, Apheresis Scheduling
  • Contract Coordinator
  • Bachelors of Science