Supervisor Keyholder Resume Example
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SUPERVISOR KEYHOLDER
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Eager to begin new challenges and motivated to apply education and learn abilities to assist future education in pre-veterinary medicine to learn new skills and advance knowledge with hands-on experience.
Skills
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Experience
Supervisor Keyholder / Brookdale Senior Living - Vernon Hills , IL07/2019 - Current
- Assist management team in all aspects of shift management including opening/closing restaurant
- Delegate duties and assign specific tasks to specific employees based on individual knowledge and strengths to ensure all team members are prepared for each shift and following company protocols
- Provide quality service and excellent customer experience to ensure each restaurant guest has a pleasant experience each and every time
- Strong ability to problem-solve effectively and respond well to customer and employee concerns in a fast-paced environment
- Processed credit card payments and counted back change and currency with 100% accuracy rate
- Enhanced sales by implementing merchandising and promotional improvements.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Hired, trained, supervised and motivated new employees to provide knowledgeable and fast service to every guest.
Server / General Electric - Springfield , IL08/2015 - 07/2018
- Provided quality service and excellent customer experience
- Protected patrons and restaurant by adhering to sanitation and safety guidelines and policies
- Obtained restaurant revenues by totaling charges, issuing bills, accepting payment from customers and returning change or credit card and signature slip to customers by operating POS terminals to input orders, split bills and calculate totals.
- Maintained table setting by removing courses as completed, replenishing utensils, refilling drinks and addressing all customer needs.
- Contributed to team effort communicating orders to kitchen informing staff of additional customer requests or special dietary needs
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Promoted desserts, appetizers and specialty drinks.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Production Control / Lineage Logistics - Lakewood , CO09/2012 - 08/2015
- Created vial labels for orders and check accuracy of data entered by customer service departments
- Ensured work orders are distributed correctly and meet specific quantity asked
- Performed data entry of product for stock and distribution
- Responsible for issuing and tracking work orders
- Stored product and ensure that required materials are supplied to other departments
- Documented production volume, materials consumption and quality issues in Microsoft excel sheets to keep management well-informed and support proactive planning.
- Performed routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels and better serve internal and external customers.
Customer Service / Mountain Dental Laboratory - City , STATE03/2010 - 08/2012
- Communicated with customers by phone and email concerning orders, returns, shipments and products
- Resolved all customer concerns about orders, tracked doctor's cases of patients with dates, history, and invoice of accounts
- Processed customer orders and returns according to company policies and procedures
- Provided timely and accurate information about incoming order status and product knowledge requests
- Reported feedback to the company regarding customer concerns
- Scheduled pick up dates of product for customer accounts
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Reviewed customer data to assess current issues and determine potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education and Training
Rialto High School - City, State06/2005High School Diploma
Mt San Antonio College - City, StatePre Veterinary Medicine
- Developing skills in methods of proper handling for large and small animals, including chemical and physical techniques of restraint
- Learning composition of feeds and their utilization by domestic animals, including digestive physiology, animal assessment, feed appraisal and compiling of rations.
Mt. San Antonio CollegeAssociate of Science: Registered Veterinarian Technician
- Currently working on an Associates of Science and License to become an R.V.T.
Volunteer work
- Inland Valley Humane Society and S.P.C.A.
- 60 non-paid hours of work experience learning proper handling and restraint techniques when restraining dogs and cats for physical examination. Administered proper vaccine injection techniques used on both cats and dogs. Properly sanitized and cleaned animal enclosures to prevent transmission of diseases.
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Resume Overview
School Attended
- Rialto High School
- Mt San Antonio College
- Mt. San Antonio College
Job Titles Held:
- Supervisor Keyholder
- Server
- Production Control
- Customer Service
Degrees
- Rialto High School -
City,
State
06/2005 High School Diploma
Mt San Antonio College - City, State Pre Veterinary Medicine
Mt. San Antonio College Associate of Science : Registered Veterinarian Technician
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