Supervisor Journeyman Aerospace Mechanic Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Talented Operations Supervisor well-versed in multifaceted business and employee management to achieve targeted results. Decisive leader and strategic problem solver with exceptional communication and foresight. Organized and personnel-focused strategic problem-solver with innovative solutions to uncharted problems.

  • Customer Relations
  • Effective leader
  • Coaching and mentoring
  • Inventory management
  • Delegation
  • Employee reviews
  • Staff training/development
  • Conflict resolution
  • Cost reduction strategies
  • New product introductions strategies
  • Excellent work ethic
  • Multitasking abilities
  • Troubleshooting
Work History
Supervisor/Journeyman Aerospace Mechanic, 10/2013 to Current
Pentair, Inc.Charlotte, NC,
  • 4 years supervisor experience
  • Use of low and high rpm drills, bucking guns, handheld pneumatic squeezes, handheld deburr guns, grinders with multi types of surface disks, designing poki-yoki tooling and processes.
  • Use of micrometers, calipers, dial gauges, depth gauges, air gauges, 123 blocks, pin gauges, bore gauges and many more.
  • Use of all construction tools to help design and build things needed to produce product in a line or cell.
  • I excel in run 1 processes, cell design, finding most efficient means to produce product safely, precisely, with as little waste in the process as possible.
  • Certified to multiple Boeing Specifications including but not limited to; BAC 5000 Sealing, BAC5004-1 Rivet Installation, BAC 5004-2 Bolt Installation, BAC5435 Bushing and Bearing Installation, BAC5117 Electrical Ground and Bond, BAC5300 Deburr/Breaking Edges.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created efficient work schedules for each team member to maintain deadlines.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Streamlined operations of multiple lines of business. Monitored workshop work flow for over 40 employees.
  • Performed annual evaluations and reviews for large staff of employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Customer Service Representative, 11/2012 to 09/2013
Total WineKennesaw, GA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Responded to customer requests for products, services and company information.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Removed orders from storage, wrapped and staged for shipments.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Boosted team efficiency by moving materials with forklifts, and other equipment.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Customer Service Cashier, 06/2006 to 10/2011
ChevronCity, STATE,
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Counted money in drawers at beginning and end of each shift.
  • Sold lottery tickets.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
: Welding And Metallurgy , Expected in
Everett Community College - Everett, WA
High School Diploma: , Expected in 06/2006
Lake Stevens Sr High School - Lake Stevens, WA

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Resume Strength

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Resume Overview

School Attended
  • Everett Community College
  • Lake Stevens Sr High School
Job Titles Held:
  • Supervisor/Journeyman Aerospace Mechanic
  • Customer Service Representative
  • Customer Service Cashier
  • Some College (No Degree)
  • High School Diploma