Technical Expertise - Microsoft Certified Systems Engineer. Over 18 years' experience with a record of exceeding level of service and demonstrated excellence. Wide-ranging background as a Supervisor, IT Clinical Applications, Technical Analyst, Advanced Systems Administrator, Network Engineer, and Help-Desk/Desktop Technical Support Technician provides in-depth knowledge of multiple systems, hardware and software. Manage multiple projects simultaneously while adhering to strict time lines and customer requirements. Highly skilled in effectively communicating highly technical information to all levels of employees, managers and customers. Self-starter, working knowledge of networking technologies, including security and networking concepts. In-depth knowledge of TCP/IP networking. Varied background led me to experienced different technologies. Quick to adapt and excel in any situation.
Magna cum Laude
A+ Certification,MCSE, Microsoft Excel, Exchange 5.5, Microsoft Office, Microsoft Office applications, Microsoft Office suite, Microsoft Project, SQL-7, Microsoft Windows, Windows operating systems, 2000, WINNT, NT, Windows NT, Microsoft Windows XP, Windows XP, migration, MIS, needs analysis, enterprise, network, networking, networks, Novell, Novel NetWare 3.12, Novell servers, operating systems, operating system, peripherals, personnel, policies, presentations, Printer, printers, processes, programming, Project Leadership, researching, routers, safety, SAN, scheduling, servers, software documentation, SQL 2000, strategy, strategic, supervisory, System Administrator, system design, system integration, technical support, desktop support, user training, troubleshooting, upgrading, upgrade, WAN, WANs, Windows for Workgroups, Workflow, written documentation.
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