supervisor ii resume example with 15+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Supervisor with strong background planning, organizing and controlling full life-cycle of projects. Trained in resolution of critical issues within time-sensitive environment. Apply human resource knowledge to effectively coach, train, and assign. Highly organized, energetic and versatile leader committed to continuous improvements.
Skills
Goal-oriented
Processes and procedures
Issue and conflict resolution
Customer service
Time management
Analytical
Data management
Training & Development
Critical thinking
Project planning
Experience
2019 to CurrentSupervisor IILear Corp. | Rabat, MA,
Implement plan and schedule to determine objectives needing emphasis.
Payroll (Kronos/Workday).
Provide daily oversight, leadership and guidance to Court Support division personnel.
Recommend or adjusts work priorities, project schedules, resources, and work plans as required.
Inspect work for quality.
Evaluate work performance.
Give advice, counsel, instruction, and identify routine training needs for employees.
Estimate personnel needs and assign work to meet completion.
Interview and/or may make recommendations for selection of candidates for filling positions.
Hear and resolve minor complaints from employees/citizen’s; refer serious complaints to higher level supervisors or managers.
Find, recommend, and implement methods to improve production for effectiveness.
Plan, assign, train, direct professional employees.
Maintain and update court calendar according to Administrative Judge’s memorandums.
Ensure all cases are set on the dockets according to the court calendar.
Provide court reports (daily, weekly, and monthly).
Ensure that each courtroom is served by a clerk when in session.
Establish and enforce clear goals to keep employees working collaboratively.
Provide ongoing training to address staff needs.
Conduct employee evaluations and reviews.
Maintain operating schedules to provide effective coverage for key areas and achieve objectives.
Created training manual for employees to use as reference guide.
Delegate work to staff, setting priorities and goals.
2017 to 2019Administrative Hearing Officer IICity Of Dallas, Courts And Detention Services | City, STATE,
Adjudicates parking citations presented at the administrative hearing by considering all testimony and evidence presented by the citizen and the prima facie evidence of the citation to make a final decision when all possible facts are presented through investigations and testimony; enters final disposition of the cases into a computer database.
Examines all documents and supporting evidence to determine if evidence supports charges and reaches a decision about the case.
Reviews and approves case research conducted by clerks for accuracy and completeness of detail then enters final disposition of the cases into the computer database.
Ascertains that all written records and transcripts of hearings of cases set for appeal in Municipal Court are correct and complete to ensure written records support case decisions.
2011 to 2016Child Support Officer III (Legal Dept Team Lead) Attorney General Of Texas | City, STATE,
Conduct detailed in-office investigations to locate parties, verify employment and determine assets.
Take appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, and initiate case closure.
Monitor child support cases and refer delinquent cases for the appropriate enforcement actions.
Prepare documents relating to legal and administrative actions to establish or enforce child support orders.
Negotiates lump sum payments from non-custodial parents who owe past due child/medical support.
Negotiate out-of-court settlements and agreements with parties.
Maintained current knowledge of child support policies and procedures, state family law, and federal regulations.
Ensure security and confidentiality of sensitive and/or protected information.
Assess child support cases to determine the appropriate case action.
Respond to customer inquiries and complaints.
Document all case actions taken utilizing the appropriate agency tools.
Prepare court docket weekly.
Attend court to assist legal staff.
Attend to customer's needs and concerns in court.
Translate English to Spanish in and out of court.
Explain Child Support Program policies, procedures and regulations to customers in and out of court.
Transport docket and necessary documents to and from court.
Update cases after court (Orders, Resets, Orders to Reappear, Nonsuits, and Dwop’s) on system.
File Notice of Liens and Release of Child Support Liens.
Entered client data in centralized database and maintained up-to-date case records for all clients.
Gathered information from custodial parents and documented case history in case management software.
Coordinated tests and paperwork to establish paternity, child support requirements and medical support obligations.
2006 to 2011CSR/Fence InstallerNational Construction Rentals | City, STATE,
Answer phones and ensure that customers are informed on the products and services that the company provided.
Educated customers on special pricing opportunities and company offerings.
Calculate payroll.
Assist with general office duties.
Install temporary chain-linked fence/fence panels on construction sites.
Install temporary chain-linked fence/fence panels at special events.
Maintain company yard and warehouse clean.
Make sure that every contractor was satisfied with the installation of company fence or company products.
Documented conversations with customers to track requests, problems and solutions.
Education and Training
Expected in 12/2011 to to Bachelors of Criminology and Criminal Justice | University of Texas, Arlington, TXGPA:
Expected in 08/2005 to to A.A.S | Applied ScienceMountain View College, Dallas, TXGPA:
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