supervisor ii resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Experience
Supervisor II, 10/2012 - 12/2014 – , ,
Best Buy Corporate Office, Financial Shared Services December - Present Manage cash application services that annulaly processes over in payment funds, services BBfD, Oracle Partnerships, Exclusive Brands, Magnolia, Pacific Sales and others, and maintains high level of customer service for partner vendors and clients.
Successful relationships built across multiple businesses, demonstrating strong capacity to motivate and influence key stakeholders, successfully communicate at multiple levels, and provide consistent, thoughtful leadership to groups and individuals confronting challenge and change.
Implemented numerous strategic, efficiency, and customer service improvements which reduced financial loss, increased revenue recovery, better leveraged material and talent resources, and effectively respond to stakeholder needs and concerns.
Achieved high level of employee engagement and satisfaction, leading team through multiple high pressure changes and demands, while consistently exceeding all SLA and team metrics since inception.
Initiate and lead initiatives across FSS to improve collaborative leadership and enhance performance.
Maintain optimal front-end performance for complex suite of systems including Oracle, ReconNET, Comergent, CRM, Vault, SAP, Tyler.
Sr.
Lead, Commercial Billing Best Buy Corporate Office, Financial Shared Services Provide end-to-end credit and billing financial services for business partners in US and Canada.
Conduct regular, monthly operational and financial reporting providing complete analysis of billing and credit performance and trends.
Independently initiated business analysis and convinced senior leaders to aggressively end un-funded Simplicity business, then fully managed consumer buy-out process and business dissolution to end.
Delivered multiple process efficiency improvements to commercial billing and credit systems that significantly increased capacity, performance, improved customer service, and exceeded benchmarks.
Supervised team of 2 - 4 peers and contractors responsible for accurately booking $1B in annual receivables in high-turnover environment.
Expertise in Oracle R12, OFIN; SAP Finance; Open-C; Advanced Excel, PowerPoint; strong aptitude for learning and developing new IT systems.
Independently manage corporate billing functions that collect $10M monthly from external customers and vendors, and produce financial analysis of business operations, cost models, and new business proposals.
Within one month of hire, investigative research led to recovery of $.25M of unrealized annual revenue, over $100,000 of recurring monthly billable events, new inventory cost structure, and increase in monthly revenue collections.
Prepared competitive pricing analysis, business models, and labor strategies that successfully won RFP bids against national competitors in hundreds of diverse, local markets.
Manage corporate invoicing systems that track and record billable activities from 90 airport field locations, and collect revenue from multiple vendors on a monthly basis.
Equipped 90 field locations with training and resources needed to successfully manage local finances and operations.
State Project Manager, 01/2007 - 01/2009 Hyatt Hotels Corp. – City, STATE,
Collaborated with government, health, environment and private organizations to design and deliver a diverse mix of public walking and biking campaigns to improve public health and protect the environment.
Galvanized hundreds of citizens to regularly participate and lead public walking and biking events.
Responsible for public relations and marketing communications across multiple channels.
Successfully fundraised from diverse sources at local, state and national levels.
Manager, 01/2006 - 01/2007 WalkBoston – City, STATE,
Won product development consultant contract to help company use existing movie titles to create unique educational development products, and re-position existing titles in national public education market.
Launched pilot project that developed the pop-culture film Super Size Me into a comprehensive educational program on nutrition, health, fitness and the socio-political environment of food.
Created national marketing plan including pricing, package design, market positioning, competitive analysis and promotional campaigns.
Coordinated cross-functional teams to design advertising and other marketing materials, conduct media and sales events, create new web presence, and incorporate new internet sales procedures.
Education
: Business Sustainability, Marketing, Expected in - SIMMONS SCHOOL OF MANAGEMENT - Boston, MA GPA: Beta Gamma Sigma Membership; National Academic Merit Status - Business Sustainability, Marketing Beta Gamma Sigma Membership; National Academic Merit
BS: Political Science, Expected in - Hunter College - New York, New York GPA: Status - Political Science
Additional Information
Awards: Phi Beta Kappa; Several local and state scholarship awards for research and development.
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Resume Overview
School Attended
SIMMONS SCHOOL OF MANAGEMENT
Hunter College
Job Titles Held:
Supervisor II
Business Planning Analyst/Financial Services Analyst