supervisor ii resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Energetic Leader successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Proactive leader with experience over 10 of years overseeing accurate performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Skills
Goal-oriented
Lead generation
Key accounts and territory management
Issue and conflict resolution
Brand management
Contract development and management
Systems and automation applications
Communication
Microsoft Office
Relationship building
Analytical
Basic math
Maintenance & Repair
Work ethic
Computer skills
Experience
01/2015 to CurrentSupervisor IILear Corporation | Roscommon, MI,
Conduct monthly one on ones (mini evaluations) to allow the employee the opportunity to know their work performance for 13 staff members.
Work involves planning, developing, and implementing eligibility programs; and providing technical assistance and consultative services to program staff for 50 plus team members.
Plans, assigns, and supervises the work of others.
Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.
Oversees client financial eligibility activities; and plans, assigns, and supervises the work of assigned staff.
Oversees, manages, and monitors staff workloads to ensure effective and timely client services.
Review and help prepare I-9, W-4 and all other paperwork to present to the payroll department as well as conduct interviews for staffing purposes.
Provides guidance to employees in handling difficult or complex problems in assigned program areas and/or dealing with external customers.
Establishes unit goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages program evaluation activities.
Develops and implements program guidelines, procedures, policies, rules, and regulations; and monitors compliance with policies and procedures.
Works 48-52 hours per week, weekends as needed.
Handle terminations when coaching and counseling does not return positive reinforcement.
Promote a healthy work environment by encouraging staff to rate their management team and provide suggestions to make the office better.
Prepare and conduct presentations about assigned program areas for citizens, clients, staff, or management in person and/or virtually.
Plans, assigns, and supervises the work of third party entities contracted to assist with building improvements, office equipment, and office supplies.
Knowledge of policies and procedures related to state and federal social service eligibility programs; of the principles and practices of public administration; and of local, state, and federal laws and regulations relevant to the program area.
Skill in monitoring, in interviewing, in overseeing individual needs assessments, and in the use of a computer and applicable software.
Ability to establish, plan, organize, and monitor department production goals; to devise solutions to client complaints and issues; to develop and evaluate administrative policies and procedures; to prepare reports; to interpret regulations; to communicate effectively; and to plan, assign, and supervise the work of others.
10/2009 to 01/2015Eligibility Representative III (Lead)State Of Texas | City, STATE,
Managed and supervised the work of clerks and caseworkers by monitoring and examining completed work for accuracy and timeliness.
Participated in drug treatment center visits to teach their staff how to fill out the applications for residence and make sure the residence is physically in the dormitory who are receiving food stamp benefits and Medicaid programs.
Coached and counseled caseworkers to promote positive performance.
Monitored and reviewed work of caseworkers to make sure all appointments and interviews are completed daily and on time.
Obtained, verified, and calculated income and resources to determine client financial eligibility.
Worked involves interviewing clients, documenting information gathered, determining benefits, verifying case data, explaining program benefits and requirements.
Expressed skills in establishing and maintaining effective worClaire relationships; including the ability to work with people under pressure situations, ability to negotiate for balance and fairness for all parties to resolve conflict.
Demonstrated skills in organization, prioritizing, writing, proofreading, editing, filing, record keeping, and interpersonal communication.
Interviewed clients or authorized representatives to gather information to determine eligibility for Food Stamps, Children’s Medicaid, and Temporary Assistance for Needy Families and Conduct reviews to
determined or verified eligibility or continued eligibility.
Conducted reviews to determine or verify eligibility or continued eligibility for all health and human services products.
Processed changes to client’s income, home and/or mailing addresses, and household status.
Documented case records using automated equipment to form a record for each client.
Communicated on an in-between level with others (internally or externally) to provide, exchange, or verify
information, answer inquiries, address issues, or resolve problems or complaints (in person, email, and telephone).
Worked with clients and/or caseworker to attempt resolution of disputed case actions.
Completed all reports in a timely manner as instructed by management.
10/1998 to 01/2007Customer Relations Manager IICitigroup | City, STATE,
Resolved customer inquiries through expanded decision maClaire processes in a professional and courteous manner.
Assisted and trained customer service associates to help maintain proficiency and productivity.
Utilized Microsoft Excel to prepare weekly audit reports to directors and other management.
Built lasting relationships by corresponding with internal departments to get support for billing statements, system
malfunctions and/or promotional communication utilizing phone, email and fax.
Supported twelve (12) customer service sites around the globe.
Applied consumer-related banClaire laws when dealing with customers by phone and dealing with secured information.
Participated in focus groups to discuss issues and offered recommendations to correct the action.
Provided feedback to management regarding customer and internal customer’s feedback.
06/1994 to 06/1998MarinesUnited States Marine Corp | City, STATE,
Managed housing for 400 Marine facilities.
Established and interpreted rules and regulations, answered inquiries and dispatched vehicles out to accommodate the needs.
For transportation; scheduled regular maintenance for vehicles requests and/or as needed.
Supplied new company members with supplies and other materials.
Driving instructor for select personnel and motor transportation associates.
Mentored subordinates by setting the example and creating and followed rules and regulations to be followed.
Supervises the maintenance, repair, and inspection of motor transport vehicles, and directs the activities of assigned enlisted personnel in a motor transport repair shop or facility.
Education and Training
Expected in 05/2009 to to B.A. | Sociology, Minor Criminal JusticeUniversity of North Texas, Dallas, TXGPA:
Expected in 05/2008 to to Associate Degree | ScienceCedar Valley College, Lancaster, TXGPA:
Activities and Honors
Glenn Heights Parks and Recreation 2010 Beaver Creek Home Association 2009 Tau Sigma Honors Society 2008 Member of National Scholars Honor Society 2006 North Texas National Association of University Women
Additional Information
AWARDS: , Listed in 2007's Who's Who Among Students in American Junior Colleges,
Citigroup: Star Player 08/2005 and Quality Service Recognition 01/2006 and 05/2006,
Military: National Defense Medal, Good Conduct Medal and Honorable Discharge
Accomplishments
Led team to achieve 95% online utilization and 90% completion on all case interviewed, earning recognition from upper management and financial reward.
Consistently maintained high customer satisfaction ratings.
Improved delivery of services by focusing on customer service, realizing overall increase in customer satisfaction and cost efficiency.
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