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supervisor human services resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the importance of family focused services in a friendly environment. Motivated to learn, grow and excel .

Skills
  • Written and verbal communication
  • Training and mentoring
  • Treatment Planning
  • Social Services
  • Regulations and Policies
  • Case Information Confidentiality
  • Client interaction
  • Organization and Time management
  • Excellent work ethic
  • Good listening skills
  • Leadership
  • Staff Management
Work History
01/2018 to Current Supervisor Human Services Bancroft | Woodstown, NJ,
  • Currently supervise three programs,Parent Education, Perinatal and Independent Living. Supervise a unit of six employees for last three years. Prior to being a supervisor was a GPS County Caseworker, Perinatal Caseworker and Parent Education instructor.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Kept and established comprehensive case files to support proper documentation and record retention.
  • Participated in trainings and seminars to improve skills set and knowledge.
  • Interviewed applicants for services and supported application completion as necessary.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
07/2012 to Current County Caseworker Warren County Human Services | City, STATE,
  • Documented data and completed accurate updates to case records.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Completed home welfare checks to align with state and program guidelines.
  • Organized activities for birth parents and in-home support counselors.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Provided in home education to families.
05/2010 to 05/2011 Therapeutic Support Staff Member Shamrock Solutions Inc. | City, STATE,
  • Worked with interdisciplinary treatment team to develop treatment plans.
  • Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
  • Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
  • Advocated for placement of patients into community-based treatment settings.
  • Documented all patient information, treatment plans, and patient responses.
  • Recommended therapeutic action plans and treatments based on results from behavioral assessments.
  • Provided tools for clients and families to communicate better and negotiate issues for improved family relationships.
  • Tracked progress according to goals for all interventions.
  • Assisted clients to better understand roles as parents, focusing on developing skills to nurture and guide children.
  • Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
  • Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
  • Guided clients in development of skills and cognitive behavioral therapy techniques.
05/2009 to 05/2010 Administrative Assistant to the Director of ED Abraxas One Youth And Families | City, STATE,
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Education
Expected in Associate of Science | Interdisciplinary Studies Kaplan University, Davenport, IA GPA:
  • Graduated cum laude
Expected in | Medical Office Assistance Diploma ICM School Of Business , Pittsburgh, PA, GPA:
Expected in 12/2011 | Child Wefare Training Program University of Pittsburgh, Pittsburgh, PA GPA:
Expected in 06/2010 Bachelor of Science | Psychology /Concentration ABA Kaplan University, Davenport, IA GPA:
  • Graduated with 3.90 GPA
  • Graduated Magna Cum Laude

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Resume Overview

School Attended

  • Kaplan University
  • ICM School Of Business
  • University of Pittsburgh
  • Kaplan University

Job Titles Held:

  • Supervisor Human Services
  • County Caseworker
  • Therapeutic Support Staff Member
  • Administrative Assistant to the Director of ED

Degrees

  • Associate of Science
  • Bachelor of Science

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