supervisor human services resume example with 10+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Enthusiastic supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the importance of family focused services in a friendly environment. Motivated to learn, grow and excel .

  • Written and verbal communication
  • Training and mentoring
  • Treatment Planning
  • Social Services
  • Regulations and Policies
  • Case Information Confidentiality
  • Client interaction
  • Organization and Time management
  • Excellent work ethic
  • Good listening skills
  • Leadership
  • Staff Management
Work History
01/2018 to Current Supervisor Human Services Bancroft | Woodstown, NJ,
  • Currently supervise three programs,Parent Education, Perinatal and Independent Living. Supervise a unit of six employees for last three years. Prior to being a supervisor was a GPS County Caseworker, Perinatal Caseworker and Parent Education instructor.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Kept and established comprehensive case files to support proper documentation and record retention.
  • Participated in trainings and seminars to improve skills set and knowledge.
  • Interviewed applicants for services and supported application completion as necessary.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
07/2012 to Current County Caseworker Warren County Human Services | City, STATE,
  • Documented data and completed accurate updates to case records.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Completed home welfare checks to align with state and program guidelines.
  • Organized activities for birth parents and in-home support counselors.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Provided in home education to families.
05/2010 to 05/2011 Therapeutic Support Staff Member Shamrock Solutions Inc. | City, STATE,
  • Worked with interdisciplinary treatment team to develop treatment plans.
  • Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
  • Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
  • Advocated for placement of patients into community-based treatment settings.
  • Documented all patient information, treatment plans, and patient responses.
  • Recommended therapeutic action plans and treatments based on results from behavioral assessments.
  • Provided tools for clients and families to communicate better and negotiate issues for improved family relationships.
  • Tracked progress according to goals for all interventions.
  • Assisted clients to better understand roles as parents, focusing on developing skills to nurture and guide children.
  • Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
  • Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
  • Guided clients in development of skills and cognitive behavioral therapy techniques.
05/2009 to 05/2010 Administrative Assistant to the Director of ED Abraxas One Youth And Families | City, STATE,
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Expected in Associate of Science | Interdisciplinary Studies Kaplan University, Davenport, IA GPA:
  • Graduated cum laude
Expected in | Medical Office Assistance Diploma ICM School Of Business , Pittsburgh, PA, GPA:
Expected in 12/2011 | Child Wefare Training Program University of Pittsburgh, Pittsburgh, PA GPA:
Expected in 06/2010 Bachelor of Science | Psychology /Concentration ABA Kaplan University, Davenport, IA GPA:
  • Graduated with 3.90 GPA
  • Graduated Magna Cum Laude

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Resume Overview

School Attended

  • Kaplan University
  • ICM School Of Business
  • University of Pittsburgh
  • Kaplan University

Job Titles Held:

  • Supervisor Human Services
  • County Caseworker
  • Therapeutic Support Staff Member
  • Administrative Assistant to the Director of ED


  • Associate of Science
  • Bachelor of Science

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