Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Healthcare administrator with over eight years of leadership experience in community education and public health. Highly motivated and organized in providing comprehensive health education, care, and administrative support for patients and clients with a proven track record of managing programs to remove barriers and increase access to care to improve health outcomes within the community.

  • Training and Development
  • Conflict Resolution
  • Budgeting
  • Operations management
  • Training and mentoring
  • Strategic Planning
  • Negotiation
  • Leadership
Work History
Supervisor, Health Education and Outreach , 11/2019 to Current
Planned Parenthood Of Central And Western New YorkCity, STATE,

▪ Oversee project activities for implementation of educational program delivery, including planning, implementation, development and monitoring

▪ Provide supervision of health educators including orientation and on-going assessment of training needs, educational opportunity and professional development

▪ Serve as principal representative in priority communities to provide community and public education on comprehensive sexuality education and awareness of family planning services

▪ Develop budgets and strategic plans for day-to-day operations

▪ Identify improvement changes regarding key processes for internal control

▪ Manage time and attendance, detailing earning hours for employees

▪ Identify barriers and ensure access to comprehensive reproductive healthcare and family planning services and other essential support services for teens

▪ Participate in program evaluations and trainings

▪ Establish relationships with other community health and human service providers and develops referral mechanisms

▪ Identify venues for delivery of evidence-based programming, including reviewing all components of the evidence-based program and securing commitment to implement the program with fidelity

Health Educator and Intern Supervisor , 11/2015 to 11/2019
Trillium HealthCity, STATE,

▪ Developed and facilitated Health Education Curriculum

o Scheduled, developed and planned Health Education curricula and activities for education groups for HIV positive patients and clients

o Facilitated health education groups focused on treatment adherence education, health literacy, transmission prevention and nutrition

o Developed and implemented new curricula and programs

▪ Worked individually with patients and clients with chronic illnesses

o Collaborated with care management and supportive services, clinic, behavioral wellness and Adult Day Health Programming in assessing patient/client health education needs and participate in case conferencing

o Provided patient/client – centered, quality driven, culturally appropriate Health Education to HIV positive patients/clients in compliance with agency policies and funder requirements

o Created, documented, executed and updated an individualized patient/center-centered health education goals, specific activities, and regularly update needs and outcomes

o Built relationships with clients and all members of treatment team to support continuity of care and promote health

o Coordinated and participated in case review meetings that include all members of interdisciplinary team

▪ Provided and delivered quality presentations on sexual health and other HIV/AIDS related wellness topics

▪ Compiled and reported program data/demographics as required by funder(s)

▪ Supervised Student Interns

o Provided guidance and education on agency departments

o Facilitated development of student in working with clients living with HIV

o Educated on importance of discretion and boundaries when working in healthcare

o Managed and track student hours and report to school advisor for program requirements

o Facilitated and document completion of final intern project

Phlebotomist and Patient Care Technician Lead II, 10/2013 to 11/2015
Rochester General HospitalCity, STATE,

▪ Educated patients on blood disorders and the importance of maintaining healthy behaviors upon discharge

▪ Organized presentations to educate team members on safe patient handling

▪ Assisted in maintaining an environment compliant with regulations for both the Department of Health and Joint Commission on Accreditation of Healthcare Organizations (JACHO)

▪ Preceptor to new team members and assisted in conducting interviews for Registered Nurses and Patient Care Technicians

▪ Collected, processed, labeled, and stored specimens from 1000+ patients

Master of Science: Health Administration, Expected in 05/2021
Roberts Wesleyan College - Rochester, NY
Bachelor of Science: Health Administration , Expected in 05/2020
Roberts Wesleyan College - Rochester, NY
Bachelor of Science: Human Biology , Expected in 05/2013
State University Of New York At Albany - Albany, New York ,

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School Attended

  • Roberts Wesleyan College
  • Roberts Wesleyan College
  • State University Of New York At Albany

Job Titles Held:

  • Supervisor, Health Education and Outreach
  • Health Educator and Intern Supervisor
  • Phlebotomist and Patient Care Technician Lead II


  • Master of Science
  • Bachelor of Science
  • Bachelor of Science

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