supervisor gss resume example with 13+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Proficient in analyzing and interpreting financial data and making key business decisions based upon findings.

Extensive experience analyzing and interpreting daily reports, operating statements, Implementing SOP's, and end of month expense reports.

Conduct self-audits on a monthly basis that include matching invoices to accounting entries, inventory counts/controls, reconcile daily reports.

Responsible for effectively leading a team of 11-50 employees, managing payroll, scheduling, and Human Resources.

Back office support service, project manager, and manage associate escalation process.


Microsoft XP, Office, Outlook, Word, Excel, Power Point, and Access.

*Proficient in Visio, I order, Insight, Mainframe, Image View, Internet, General Ledger (IGL), T & E software- Concur, and I-order, Kronos, and Siebel.

*Leadership, information management, customer service, accounts payable and receivable manager.

*Proficient in PeopleSoft and Taleo recruiting systems

Ashford University , Expected in January 2013 Masters of Organizational Management : Global Business - GPA :

Global Business

University of Phoenix , Expected in July 2010 Bachelor of Science : Business Management - GPA : Business Management
, Expected in June 2008 Six Sigma Greenbelt : - GPA :
, Expected in May 2016 Certified Notary Public : - GPA :
  • March 2008, I implemented a Green Belt project that resulted in a 1MM cost save for the company.
  • I was tasked to lead an independent Auto Wholesale Business after successfully increasing the overall sale margin by 95 percent within 30 day.
  • I established business relationships with Vendors, Auctions, Retail Dealers, and Customers; which created a large Gross profit margin for the company.
  • Effectively lead a team of 30 associates; whose responsibility was to prevent Shrink in the Walmart Stores. Managed a portfolio of 4500 stores by applying analytical, problem solving, decision-making, and customer services skills.
Jones Lange Lasalle Inc. - Supervisor GSS
Spokane Valley, WA, 02/2015 - Present
  • Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.
  • Ensures compliance for assigned area of responsibility by conducting account reconciliations in accordance with corporate policies; executing remediation of audit findings; coordinating closing functions; researching material discrepancies; and compiling transactional and performance reports.
  • Implements strategic initiatives by executing tactical procedures and process improvements; communicating with business partners; and ensuring process changes meet guidelines and business needs.
  • Provides customer service to suppliers and business units by ensuring vendor payments and receipts are recorded timely and accurately; communicating and consulting with business partners, managers, and co-workers; implementing action plans for improving efficiency and evaluating their effectiveness; and maintaining alignment of goals and objectives.
  • Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
  • Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
  • Provides customer service to suppliers and business units.
Yahoo! - Operations Manager
San Francisco, CA, 09/2010 - 05/2014
  • Performed high-level and confidential administrative support functions.
  • Recruit, hire, train and supervised more than 20 employees.
  • Staffing management of team, including training plans and onboarding of all team members Maintained buyer schedules, meeting logistics, travel arrangements, and coordinate staff schedules.
  • Create, edit, and maintained documents including but not limited to performance assessments and other personnel related systems, and employee evaluation and performance reviews.
  • General ledger monitoring and P&L (Profit & Loss) responsibility, and Inventory control Provides status reports and communicates changes in process for project assignments.
  • Reconciled bank statements, maintained AP, AR, and processed daily bank deposits.
  • Examined monthly expense reports; reconciled relocation expenses.
  • Provided overall supervision of employees, conduct interviews for potential hires.
  • Build and maintain working relationship with offshore counterparts.
  • Responsible for meeting Service Level Agreements (SLAs) and accountability for downstream SLAs Identifies opportunities for change requests and improvements.
  • Responsible for team audits and training.
  • Participates in new client transitions gaining an understanding of processes and documentation.
  • Communicates effectively with the client and internal partners for analysis/resolution.
  • Facilitated on line sales and auctions, acted as liaison to outside groups by coordinating events.
  • Provides direction and oversight to other associates in their performance of task level assignments.
  • Post requisitions and retrieved resumes from company web sites and Internet sourcing services.
  • Responsible for company marketing, auction purchases and sales.
  • Provides customer service to vendors, customers, and business partners.
  • Process new hire information including background checks and coordinated drug screenings, maintained record management for transfers, promotions, and terminations using PeopleSoft 8.9.
Bank Of America - Financial Analyst
City, STATE, 06/2004 - 06/2008
  • Gathered, compiled and disseminated data and information for review, and Draft and edited monthly reports Audit/compliance, develop and maintained Standard operating procedures (SOPs.) Coordination of projects, manage execution of project plan, and deliverables.
  • Associate training, business continuity, communications, and associate satisfaction committee member.
  • Developing corporate policies and procedures.
  • Perform terminations as needed.
  • Post requisitions and retrieved resumes from company web sites and Internet sourcing services.
  • Reconciled general ledger of over 4,000 accounts, including journal entries, analysis, reviewed activity for errors, procedures and system issues.
  • Identified owners for balance sheet and Internal Demand Deposit, research, maintenance, open, close and transfer accounts.
  • Assisted with opening internal demand deposit accounts, confirmation process and resolution of disputed accounts.
  • Performed maintenance on Internal Control Matrix and created new internal control codes using control matrix ad user profiles.
  • Responsible for identifying an appropriate sequence of tasks required to solve an issue, working with stakeholders to ensure that capacity is allocated for support (e.g.
  • testing), monitoring progress and managing stakeholder communication.
  • Partner with I.T.
  • and stakeholders during the testing phase of implementation.
  • Organize meetings with Stakeholders; manage an associated action log and the distribution of minutes.
Professional Affiliations

Member of Golden Key International Honor Society

Successful Completion of Six Sigma Green Belt Certification

account reconciliations, accounts payable and receivable, administrative support, ad, AP, AR, balance sheet, business processes, closing, consulting, client, customer service, Data entry, direction, documentation, downstream, edit, expense reports, General Ledger, hiring, Image, Inventory control, Kronos, logistics, Mainframe, managing, marketing, meetings, mentoring, Access, Excel, Office, Outlook, Power Point, Word, Notary Public, PeopleSoft, PeopleSoft 8.9, performance reviews, personnel, policies, processes, Profit, progress, recruiting, researching, research, sales, Siebel, Six Sigma, Service Level Agreements, Staffing, strategic, supervision, travel arrangements, View, Visio, web sites

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Resume Overview

School Attended

  • Ashford University
  • University of Phoenix

Job Titles Held:

  • Supervisor GSS
  • Operations Manager
  • Financial Analyst


  • Masters of Organizational Management
  • Bachelor of Science
  • Six Sigma Greenbelt
  • Certified Notary Public

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