Skilled Associate with solid understanding of sales environment intricacies. Polished in navigating complex environments to meet and exceed sales goals. Resourceful understanding of deep customer-issue resolution tasks.
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Cash Handling
Customer Needs Assessment
Cash Handling Accuracy
Sales Goals Attainment
Merchandising
Stockroom Upkeep
Relationship Selling
[Type] Brand Promotions
Teamwork and Collaboration
Self-Checkout Assistance
Display Setup
Time Management
Verbal and Written Communication
POS System Operation
Customer Service
Inventory Control Procedures
Product Recommendations
Upselling Techniques
Store Opening and Closing
Dispute Mediation
Experience
Supervisor for Womens Department , 10/2014 - Current Moneycorp – Orlando, FL,
Worked with team members and leadership to identify and develop process improvements.
Delegated work to staff, setting priorities and goals.
Coordinated with other supervisors, combining group efforts to achieve goals.
Resolved customer complaints or answered customers' questions.
Connected with customers to provide assistance and collect feedback to optimize operations.
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Trained and mentored new associates on department policies and procedures.
Put together store's large displays.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Developed trusting relationships with customers by making personal connections.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Engaged customers in friendly, professional dialogue to determine needs.
Used technology resources to assist customers in locating and selecting items.
Built and maintained relationships with peers and upper management to drive team success.
Helped customers find specific products, answered questions and offered product advice.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Worked with fellow sales team members to achieve group targets.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Answered product questions with up-to-date knowledge of sales and promotions.
Increased purchase amounts by cross-selling with similar products.
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Assessed customer needs to provide assistance and information on product features.
Trained new team members in cash register operation, stock procedures and customer services.
Adhered to company initiatives and achieved established goals.
Received and displayed product shipments on store retail shelves upon delivery.
Answered incoming telephone calls to provide store, products and services information.
Sales Associate, 11/2011 - 08/2012 Moneycorp – Chicago, IL,
Developed trusting relationships with customers by making personal connections.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Engaged customers in friendly, professional dialogue to determine needs.
Built and maintained relationships with peers and upper management to drive team success.
Used technology resources to assist customers in locating and selecting items.
Sold various products by explaining unique features and educating customers on proper application or usage.
Helped customers find specific products, answered questions and offered product advice.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Worked with fellow sales team members to achieve group targets.
Answered product questions with up-to-date knowledge of sales and promotions.
Increased purchase amounts by cross-selling with similar products.
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Assessed customer needs to provide assistance and information on product features.
Trained new team members in cash register operation, stock procedures and customer services.
Sales Associate, 04/2009 - 07/2010 Macys Department Store – City, STATE,
Developed trusting relationships with customers by making personal connections.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Engaged customers in friendly, professional dialogue to determine needs.
Built and maintained relationships with peers and upper management to drive team success.
Sold various products by explaining unique features and educating customers on proper application or usage.
Helped customers find specific products, answered questions and offered product advice.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Worked with fellow sales team members to achieve group targets.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Answered product questions with up-to-date knowledge of sales and promotions.
Increased purchase amounts by cross-selling with similar products.
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Assessed customer needs to provide assistance and information on product features.
Trained new team members in cash register operation, stock procedures and customer services.
Adhered to company initiatives and achieved established goals.
Received and displayed product shipments on store retail shelves upon delivery.
Answered incoming telephone calls to provide store, products and services information.
Education and Training
GED: , Expected in 04/2001 - Lafayette High School - Brooklyn, NY, GPA:
: Criminal Justice, Expected in - Katherine Gibbs School - New York, NY, GPA:
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