Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I have established more than 30 years of experience in the Customer Service Field. Expertise in servicing: clients, customers, vendor and 20 years of data entry skills. Excellent analytical and interpersonal skills coupled with an empathic listener and persuasive speaker. The ability to establish medium and long-term strategic planning to enable growth while maintaining a safe operation that provides unparalleled services. Strong leadership skills, able to prioritize, delegate tasks and make sound decisions. Exemplary problem-solving skills, able to identify problems and implement corrective processes. The ability to motivate the entire team to enable the tactical success of the overall operations. Excellent computer skills with attention to detail and accuracy. Great money management skills with the experience of maintaining ten million dollars worth of accounts receivable. Passionate about providing upbeat and friendly service.

  • Critical Thinking
  • Analytical
  • Problem-solving
  • Customer support
  • File and database management
  • Money management
  • Excellent Communication skills
  • Data entry
  • Relationship building
  • Telephone etiquette
  • Sale expertise
  • Pos systems
  • Computer proficient
  • Time management
Work History
03/1986 to 09/2001 Supervisor/Financial Services Terri Bias And Associates | City, STATE,
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Oversee processing and distribution
  • Manage ten million dollar accounts receivable and payable
  • Develop new processes and streamline the processes already in place
  • Handle high volume inventory
  • Payroll/Timekeeping
  • Resolve discrepancies
  • Execute audits of revenue and inventory
  • Process financial closeout and bank deposits
  • Training/ Instructor
06/1998 to 05/2016 Real Estate Sales Agent ReMax Preferred Brokers | City, STATE,
  • Sales and Marketing
  • Execute contracts
  • Cold call email campaign and social media
  • Manage daily operations and financial activities
  • Maintain relations with staff, customers/clients, and vendors
  • Maintain compliances with law and policies
  • Enforce contractual obligations and standards
  • Manage all aspects of property portfolio
  • Staff support, coordinate meetings, resolve discrepancies
  • Scheduling and preparing checks for disbursements
  • Present purchase offers to sellers for consideration
  • Act as intermediary in negotiations between buyers and sellers, generally representing one or other
  • Compare property with similar properties that have recently sold to determine its competitive market price
  • Advise clients on market conditions, prices, mortgages, legal requirements and related matters
  • Promote sales of properties through advertisements, open houses, and participation in multiple listing services
  • Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates
  • Coordinate property closings, overseeing signing of documents and disbursement of funds
  • Answer clients' questions regarding construction work, financing, maintenance, repairs, and appraisals
  • Evaluate mortgage options to help clients obtain financing at best prevailing rates and terms
  • Conduct seminars and training sessions for sales agents to improve sales techniques
07/2018 to Current Clerk - Customer Service Representative Canadian Natonal Railway | City, State,
  • Interacted with customers professionally by phone, email or in-person to provide information and direction to desired staff members
  • Reviewed and streamlined digital file systems to reduce user errors
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Delivered expert clerical support by efficiently handling a wide range of routine and special requirements
  • Observed company guidelines related to data protection and confidentiality to prevent information loss and breaches
  • Verified all load information
  • Monitored status of accounts receivable and payable to facilitate efficient processing
  • Reviewed records, paperwork and orders for errors and resolved issues with minimal direction
  • Maintained accurate and current alphanumeric filing system for optimal recordkeeping efficiency
  • Alerted customers about specific account issues, updates and changes to account information
  • Posted updated data and changes to system and compile reports on updates
Expected in High School Diploma | Illinois State University, Normal, IL GPA:
Expected in High School Diploma | DeVry Institute of Technology, Chicago, GPA:
Expected in | Business Administration And Management American InterContinental University, Schaumburg, IL GPA:

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School Attended

  • Illinois State University
  • DeVry Institute of Technology
  • American InterContinental University

Job Titles Held:

  • Supervisor/Financial Services
  • Real Estate Sales Agent
  • Clerk - Customer Service Representative


  • High School Diploma
  • High School Diploma

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