(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Dedicated, loyal and customer-oriented Supervisor. Possesses strong knowledge of best practices and principles of employee coordination including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.

  • Leadership
  • Goal-oriented
  • Processes and procedures
  • Issue and conflict resolution
  • Friendly, positive attitude
  • Team building
  • Reliable and trustworthy
  • Organization
  • Work ethic
  • Time management
Education and Training
Mississippi Gulf Coast Community College Perkinston, MS Expected in 05/2018 Associate of Science : Psychology - GPA :
Troon Golf, L.L.C. - Supervisor
Estero, FL, 09/2019 - 10/2020
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Created training manual for all employees to use as reference guide.
  • Coached and mentored [Number] staff members through constructive feedback to develop long-term career goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Conducted evaluations and reviews for [Number] employees.
  • Managed payroll for over [Number] hourly and salaried employees.
  • Calculated overtime, vacation sick hours and other categories of time.
  • Entered corrected records into [Software] and added additional adjustments as required.
  • Responded to requests for information as company expert on payroll operations.
Inside Real Estate - Office Manager
Carlsbad, CA, 02/2019 - 09/2019
  • Increased office organization by developing filing system and customer database protocols.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Supervised [Number] legal assistants and offered assistance in [Task] to promote optimal productivity.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Proactively identified and solved complex problems that impact management and business direction
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Interviewed, onboarded, developed and oversaw daily activities of [Number] clerical and administrative office personnel.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Supervised [Type] office with [Number] employees, consistently cultivating productive and positive work atmosphere.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Oversaw office inventory and timely reordering of supplies.
  • Managed office inventory and placed new supply orders.
  • Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.
  • Conducted [Timeframe] performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Greeted visitors promptly and directed to correct locations.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Supported [Job title]s and [Job title]s with smooth and efficient clerical support.
  • Organized patient files and streamlined operations to improve efficiency.
  • Prioritized project components and organized scopes.
  • Updated employee paperwork and records.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Planned for major business changes, including system conversions and office moves.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Managed office inventory by maintaining documentation of stock.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Select Energy, Inc - Clerk
Bridgeport, CT, 06/2017 - 02/2019
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Reorganized and digitized over [Number] [Type] files, streamlining overall office organization for enhanced productivity.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Pulled and organized requested documentation.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Answered multi-line telephone system in [Type] setting and routed calls across [Number]-person exchange.
  • Contacted customers about changes or updates in [Type] accounts, efficiently communicating potential problems.
  • Organized computer-based information to minimize errors.
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
  • Addressed all information updates by making changes to records in [Type] system.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Implemented practical file system, promoting smooth data gathering and presentation creation.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Observed all deadlines, enabling timely completion of tasks.

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Resume Overview

School Attended

  • Mississippi Gulf Coast Community College

Job Titles Held:

  • Supervisor
  • Office Manager
  • Clerk


  • Associate of Science

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