LiveCareer-Resume

supervisor resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Skills
  • Team oriented
  • Well organized with strong attention to detail
  • Relationship Building
  • Training & Development
Education and Training
Michigan Connections Academy Virtual, Expected in 06/2014 High School Diploma : - GPA :
Certifications
  • CHEST - Certified Hospital Environmental Services Technician
  • CSCT - Certified Surgical Cleaning Technician
  • FEMA (ICS-100): Introduction to the Incident Command System
Experience
Zimmerman Associates, Inc - Supervisor
Bethesda, MD, 01/2023 - Current
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Reviewed completed work to verify consistency and quality.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address customer, staff and department needs.
  • Complied with company policies, objectives and communication goals.
  • Organized client meetings to provide project updates.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Evaluated and identified customers needs and complaints and provided care promptly.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Meridian Senior Living - Lead Environmental Services Technician
Orlando, FL, 07/2020 - 01/2023
  • Care for the disinfecting and re-staging of various patient-facing areas.
  • Terminal cleaning Surgery suites.
  • Monitored and aligned individual productivity averages with department goals while also encouraging peers to follow the same guidelines.
  • Remained flexible to learning new areas of expertise within the department.
  • Heading the care of safety concerns facing the front-line staff.
  • Communicating and escalating through the proper chain of command.
  • Execute assignments while prioritizing patient care within a timely manner.
  • Delivered proper recognition to teammates where appropriate to encourage similar behavior.
  • Organizing the hospital bed board while utilizing and prioritizing the use of individual employee skills.
  • Properly and efficiently communicated with clinical staff partners to ensure prioritization of tasks.
  • Delivered unfavorable assignments while remaining encouraging and supportive.
  • Use the function of computer programs including Excel, Word and email in order to document daily productivity.
  • Reduced cleaning time significantly while maintaining company quality standards.
  • Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
  • Consulted with clients on developing compliant environmental policies.
Wegmans Food Markets - Head Housekeeper
Langley, VA, 11/2018 - 07/2020
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Servicing rooms with daily cleans for all guests.
  • Communicated with guests and other staff to ensure service was met to their expectations and comfort.
  • Care for the deep-cleaning of a room that was previously housed by a guest.
  • Kept to a regiment schedule of routine deep-cleans.
  • Created work schedule for team members.
Dollar General Store - Assistant Manager
City, STATE, 03/2016 - 01/2020
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and inspecting for discrepancies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Created end-cap planograms for seasonal displays of products.
  • Filtered and addressed customer comments and concerns.
  • Checked in vendors, products, while maintaining updated records of inventory and cost.
  • Provided assistance in conducting interviews for potential hires.
  • Cared for the submission of payroll for the team.
Accomplishments
  • Promoted from Cashier to Assistant Manager, in less than 12-months at Dollar General.
  • Recognized as Employee of the Year for outstanding performance and team contributions at Promedica Toledo Hospital.
  • Considered for promotion to Supervisor due to my leadership abilities as a team leader that assisted in employee retention, increasing productivity with staff and overall department improvements at Promedica Toledo Hospital.
  • Consistently maintained high customer satisfaction ratings at Dollar General and Promedica Toledo Hospital.

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Resume Overview

School Attended

  • Michigan Connections Academy

Job Titles Held:

  • Supervisor
  • Lead Environmental Services Technician
  • Head Housekeeper
  • Assistant Manager

Degrees

  • High School Diploma

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