Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Customer Service | Security | Production Profile: A highly resourceful, flexible, and motivated individual who possesses a considerable amount of experience in customer service, security and audio/video production. An organized self-starter with the ability to manage multiple projects and work proactively. Summary of Qualifications Establish a team-spirited environment while leading, engaging and building confidence in staff. Possessing exceptional interpersonal and motivational skills in having dealt with diversity of professionals including senior management and staff to achieve both personal and company goals. Outstanding Verbal And Written Communications Skills. These skills are as follows: A review of the training agenda with the new Officer
A review of the Orientation Packet with the new Officer and the submission of the signed acknowledgement page
Submission of a complete Orientation Checklist and the submission of the signed acknowledgement page
Submission of a complete Officer Evaluation and the submission of the signed acknowledgement page
Submission of the signed post orders acknowledgement page
Submission of a completed exam/test
Creating user access for the new Officer in Guard Metrics
A working email address is obtained (CSM to obtain via their I.T. dept.)
Review of previous day's activities and Officer arrival/departure times
Submission of the Daily Site Health Report within 2 hours of shift start time
Submission of a two (2) week schedule no later than every Thursday
Ensuring daily camera checks are completed by the overnight Officer
Ensuring weekly Elevator checks are completed by the 3p-11p or 11p-7a Officer
Ensuring monthly Panic Alarm checks are completed (coordinate with property management team)
Delegate any investigations that involve review of video footage or access to loading dock officer. Ensure Officer knowledge of the site, resources, and expectations by written knowledge test, evaluations, or verbal trainings (and documented)
Ensure all Officers have clean, crisp, and complete uniforms via random Officer inspections and utilizing the uniform audit form
Ensuring Officers have the ability to report for duty during inclement weather through communication and monitoring upcoming weather
Ensuring there is a minimum of 3 floaters max of 6 (if a floater has not worked at this site for more than 3 months- a 2 -hour refresher training must be conducted at Garda Worlds cost)Ensuring a daily key inventory is completed (Delegate as needed)
Ensuring all patrols have been conducted completely and as scheduled with no more than 20 minutes away from the desk
Ensuring Officers are following all protocols, policies, post orders and any written or verbal directives
Always communicate timely, efficiently, and completely

Skills
  • Undeliverable mail handling
  • Mail delivery
  • Payment collections
  • End-Of-Run Report (EOR)
  • Professional relationships
  • Local area route knowledge
Education
Belair Baptist Christian Academy Bowie, MD, Expected in 05/2011 High School Diploma : - GPA :
Work History
Zimmerman Associates, Inc - Supervisor
Fairfax, VA, 07/2019 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Performed annual evaluations and reviews for large staff of employees.
  • Maintained compliance with company policies, objectives and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Identified individual employee's unique work styles and adapted management methods.
  • Worked with management team to implement proper division of responsibilities.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Interviewed, hired and trained new employees for production positions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Fedex - City Carrier Assistant
Portland, OR, 05/2017 - 07/2019
  • Planned and cased mail in sequence of delivery for designated route
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues
  • Prepared and organized mail materials or mail for delivery
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses
  • Routed correspondence, products, or mail to correct destinations
  • Explained mail regulations, policies or procedures to postal customers
  • Worked closely with other employees in mail office and handled various administrative tasks
  • Prepared documentation for compliance
  • Collected mail from letter boxes on specific route both on foot and by vehicle
  • Recording shipping information for packages, materials, or internal correspondence
  • Operated vehicles and equipment to transport packages and mail pieces
  • Offered shipping products and postal services to customers
  • Collected deposits, payments, and fees for hand to hand mail services
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs
  • Helped customers by carrying oversized parcels inside residences
  • Loaded and secured items in trucks to avoid damage to parcels during delivery
  • Communicated customer complaints, requests and feedback to company management for swift resolution
  • Sold stamps to customers along route and counted back bills and change to avoid errors
  • Updated routes based on weather and road conditions in real time to decrease delivery times by 45%.
  • Directly interacted with customers to deliver mail, packages and ordered goods
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
  • Distributed mail on foot to residences and businesses, delivering to hundreds of customers per shift
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Planned and cased mail in sequence of delivery for designated route.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Distributed mail on foot to residences and businesses, delivering to approximately hundreds of customers per shift
  • Prepared and organized mail materials for mail delivery
New York Power Authority - Security Guard
Gilboa, NY, 05/2013 - 01/2017
  • First point of contact for luxury high-rise office and residential building welcoming all on-site visitors, determining nature of business, and assisting in efficient, courteous and highly professional manner.
  • Serve as customer service representative for property; control access to facility through admittance process; assist visitors legitimate need to gain entry into property; screen visitors and employees in efficient manner in order to expedite their admittance to property.
  • Provide administrative support, such as taking and delivering messages or transferring calls to voice mail when appropriate personnel are unavailable; accept mail and special delivery packages; may assist with additional special projects as necessary.
  • Prepares logs or reports as required for site.
  • Maintaining and create filing system for all business units.
  • Accomplishments: Promoted from security officer to lead security concierge.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior
  • Responded quickly to emergency situations to assess and deflect issues
  • Oversaw entry and exit of up to four employees and visitors daily
New York Power Authority - Security Guard
Lewiston, NY, 11/2011 - 05/2013
  • Execute site specific security protocols and follow company regulations at all times.
  • Issue security badges and screen visitors to premises.
  • Adapt easily to changing circumstances, policies, and conditions.
  • Well versed on locations thoroughly, keeping weak spots in coverage and likely targets priority areas during CCTV surveillance and patrols.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises

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Resume Overview

School Attended

  • Belair Baptist Christian Academy

Job Titles Held:

  • Supervisor
  • City Carrier Assistant
  • Security Guard
  • Security Guard

Degrees

  • High School Diploma

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