Supervisor resume example with 15+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Focused Supervisor offering strong background in policy and safety procedure development, implementation and enforcement. Quality driven leader, leveraging exceptional employee training and development capabilities. Supports corporate strategy by developing team and individual goals, objectives, operational standards and expectations for safety, quality and productivity. Versatile Supervisor with advanced personnel and inventory management experience. Creates success by learning new processes, maintaining professional environments and taking the lead in development of subordinates. Proficient in delivering comprehensive reports to facilitate site-wide improvements and continuity. Dedicated, loyal and customer-oriented Supervisor. Possesses strong knowledge of best practices and principles of employee coordination including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail. Motivational Supervisor with [Number] years of experience monitoring, coordinating and allocating efforts of medium to large groups of employees to achieve organizational goals. Proven track record of development and implementation of practical continuous improvement processes. Skilled at managing employee's performance including appraisals, support, training and discipline.
Skills
Processes and procedures
Goal-oriented
Capital improvement planning
Contract development and management
Lead generation
Time management
People skills
Team building
Critical thinking
Experience
08/2020 to CurrentSupervisor Kohler | Memphis, TN,
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Stocked room attendant carts with supplies to keep carts organized and clean.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Reviewed employee performance and devised improvement plan to achieve goals.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Operated incinerators and trash compactors to dispose of garbage.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Washed and polished glass windows and doors to keep entryways clear and professional.
Organized supplies for use based on expected customer needs.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Managed team of [Number] personnel in busy hotel with [Number] rooms.
Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Laundered sheets and removed stains to restore linens to pristine condition.
Coached new [Job title]s by demonstrating approved cleaning procedures.
Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
11/2019 to 02/2020Housekeeping SupervisorEnchantment Resort | Scottsdale, AZ,
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Stocked room attendant carts with supplies to keep carts organized and clean.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Reviewed employee performance and devised improvement plan to achieve goals.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Commanded controls over expenses and inventory for optimal budget tracking.
Operated incinerators and trash compactors to dispose of garbage.
Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
Diminished financial discrepancies by managing payroll and bookkeeping processes.
Interacted pleasantly with clients and guests when performing daily duties.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Washed and polished glass windows and doors to keep entryways clear and professional.
Organized supplies for use based on expected customer needs.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Managed team of [Number] personnel in busy hotel with [Number] rooms.
Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Laundered sheets and removed stains to restore linens to pristine condition.
Coached new [Job title]s by demonstrating approved cleaning procedures.
Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
08/2016 to 02/2020Housekeeping HousemanTulalip Casino Inc | Tulalip, WA,
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Interacted pleasantly with clients and guests when performing daily duties.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Laundered sheets and removed stains to restore linens to pristine condition.
Requested maintenance orders to fix non-working equipment and address room damage.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
Checked [Number] rooms per day to verify vacancies post-checkout.
Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
Reduced average cleaning time per room by implementing fewest steps system.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Swept and damp-mopped private stairways and hallways.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Checked inventory for required supplies and made lists for needed cleaning products.
Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
Created [Type] and [Type] reports with [Software] to maintain housekeeping budget.
Led [Type] and [Type] training to boost customer satisfaction rating from [Number]% to [Number]%.
01/2007 to 08/2016Shit Manager McDonanlds | City, STATE,
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Aided in negotiation with vendors and suppliers to reduce overall costs.
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Delivered level of service to customers in effort to build upon relationships for future clients.
Assisted with training and onboarding of sales associates in store operations.
Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
Set challenging yet attainable goals to encourage continuous staff development.
Adhered to store policies and procedures to maintain regulatory and legal compliance.
Completed daily sales reports and analyzed metrics to identify trends.
Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost [Result].
Employed active listening and [Skill] to remedy employee conflicts.
Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
Eliminated inefficiencies and process gaps to improve function of [Type] team.
Cooperated with project partners to develop system analysis and new system design based on client specifications.
Reviewed applications for open positions and made knowledgeable hiring recommendations.
Led [Type] organization through important transformative period focused on [Action] and resulting in substantial streamlining, process optimization and business profit improvements.
Assembled action item roadmaps to detail initiatives and provide insight into reporting for budgeting and planning specifics.
Education and Training
Expected in 06/2005High School Diploma | Morningside High School, Inglewood, CAGPA:
Expected in | Architectural Drafting TechnologyLATTC Collage, Los Angeles , GPA:
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