supervisor resume example with 17 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Enthusiastic about supporting business success. Extremely driven in the Guest Services Industry. Years of learned experience have developed skills to create strong relationships, boost performance and meet objectives. Recognized and awarded honors for exceptional performance over the years. Over 10 years of experience and involvement in customer support services with quality performance supervisory roles. Skills include mentoring team members, building team morale, effective communication and positive performance feedback. Confident defusing customer dissatisfaction and challenging situations. Excellent in multitasking competing priorities. Experienced with delegation and prioritization skills. Dependable in leadership roles.

Work Experiemce
2015 to Current Supervisor/ Server/ Bartender Edgewater Beach Resort Management, Inc. | Panama City, FL,
  • Applied strong leadership maintaining team efficiency and organized work environment with creation and implementation of new streamlined operation policies and procedures for opening , closing, and safety.
  • Acquired customer feedback while providing additional observations to management team and cooperate office to increase efficiency and guest satisfaction.
  • Communicated with guests and employees to meet dietary needs or preferences. Trained in allergy, religious, and cultural understanding related to food service.
  • Coordinated shift meetings daily to address changes of menu, products, or procedures of the restaurant. Nightly evaluation reports were collected for additional information.
  • Coached and trained to improve weak areas by observing and participating in one-on-one bi-annual employee assessments.
  • Managed customer complaints resolving issues through adaptive techniques.
  • Maintained compliance with policies, education, and implementation relating to Covid-19 to ensure safety.
  • Regularly managed over 1500 guests per evening on Walt Disney World property. Assured food quality, seamless flow of service, and guest interactions.
  • Proficient in POS, Mantra, Word, Power Point, and Excel. Competent in troubleshooting equipment breakdowns. Provide quick and adaptive emergency skills with crash kits.
  • Provided training to employees with new equipment. Training included wine classes with certified sommelier, alcohol education, tastings through Southern Wine and Spirits , and product information. Training increased knowledge, confidence, and performance for team members to achieve performance targets.
2017 to 2018 Server Edgewater Beach Resort Management, Inc. | Panama City Beach, FL,
  • Increased PPA average by 30% though sales of higher-end products or souvenirs.
  • Supervised and coordinated set-up, layout, and execution of private events. Followed strict service standards set by Walt Disney World.
  • Shared knowledge of menu items and flavors. Helped customers navigate menu and market to make personal purchases based on taste and interest.
  • Carried out opening, closing and shift change duties to keep restaurant working efficiently and ready to meet customer needs.
  • Excelled in sales of Landry Select Club memberships. Sold and rewarded for selling 144 memberships in year surpassing previous years record by 44%.
2013 to 2015 Server/Trainer Bubba Gump Shrimp Co., Universal Studios City Walk | City, STATE,
  • Resolved complaints through quick thinking and creative solutions. Maintained customer satisfaction with workplace effectiveness.
  • Supervised set-up of banquet food stations and orders while coordinating service to multiple areas with dining capacity of 352 guests.
  • Worked with theme park crowds with range from 400- 600 reservations per evening depending on season and special events.
2010 to 2013 Server Bubba Gump Shrimp Co., Bayside Marketplace | City, STATE,
  • Worked high volume reservations at times exceeding 800 per evening during concert events in downtown Miami's outside marketplace.
  • Applied comprehensive knowledge of wine, beer, and spirits to increase daily beverage sales.
  • Worked with Aloha system to place orders, manage bills and handle complimentary items.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm promoting excellent service to customers. Results provided in referrals and walk in business.
  • Strategically timed check-ins with customers to take orders and confirm guest happiness with meals after delivery.
  • Took initiative to correct issues ensuring customer satisfaction and workforce effectiveness.
2003 to 2009 Cooperate Trainer/ Server/ Bartender Ruby Tuesday Restaurant | City, STATE,
  • Observed trainees and provided corrective measures for skill improvement by utilizing both in-person and written evaluations.
  • Created positive environments for learning to support servers.
  • Conducted small group or individual instruction to meet learning styles of participants.
  • Evaluated skill assessments and observations to review effectiveness of training material.
  • Educated bartenders, and servers on responsible service protocols by providing and administering OSHA compliant training courses such as Florida Food Handler Cards Responsible Vendors certifications, and ServSafe.
  • Modeled role-play scenarios to provide visual demonstration of serving patrons.
  • Decreased training time from 5 day training course to 4 day training course by designing and reorganizing effective new training modules, tests, and classes.
Expected in 03/2015 Associate of Science | Nursing Brown Mackie College - Atlanta, Miami, Florida, GPA:

Earned an Associates Degree in Science in Nursing. Curriculum included a focus on patient care by monitoring health conditions, planning long-term care needs, administering medicine, advising patients and families on care, and health care education.

Expected in 04/2007 Associate of Arts | Culinary Arts Lincoln Culinary Institute, West Palm Beach, FL, GPA:

Education included creating menus, overseeing operations, allocating budgets, maintaining records, accommodating special requests. Knowledge of record keeping in food supplies and financial budgets was a focus. Strength and ability to work under pressure and time management skills were key points of training.

  • ServSafe Food and Safety Certified, ServSafe
  • Food Handlers Card, State Food Safety
  • Basic Life Support (BLS) Certification , American Red Cross
  • Received 2 nominations and a Levy Legend Award.
  • Two consecutive year elected leader and organizer of "Shrimp Possibles" volunteer group in 2013 and 2014.
Volunteer Work

Shrimp Possibles 2013-2014

60 total hours

  • Lead, organized, and participated in community outreach with multiples locations including Humane Society , Second Harvest, and Habitat for Humanity.

American Red Cross

30 total hours

  • Provided essential relief kits after Hurricanes Irma , Sandy, and Matthew.

Christ in Youth Ministries

Over 400 volunteer hour

  • Partnered with local churches and communities to created aid, moments of hope, and conversations of need to members of the community.

Second Harvest Food Bank 2013-2014

20 total hours

  • Organization and distribution of donated food items to the community.

Compass Inc. 501(c)3 2006- 2008

200 total hours

  • Active volunteer with the nonprofit Compass Inc. a grassroots community support center for the LGBTQ+ community. Provided nonjudgmental medical and community resource information in a "safe space".

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Resume Overview

School Attended

  • Brown Mackie College - Atlanta
  • Lincoln Culinary Institute

Job Titles Held:

  • Supervisor/ Server/ Bartender
  • Server
  • Server/Trainer
  • Server
  • Cooperate Trainer/ Server/ Bartender


  • Associate of Science
  • Associate of Arts

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