LiveCareer-Resume

supervisor resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Successful at fostering collaboration and communication between employees, managers,customers and people in general. Able to build consensus and smooth relations for efficient negotiations. Persuasive and diplomatic leader with charming and amiable nature. Excellent oral, organizational and problem solving skills. I am a true believer in the Union movement and have been for 25 years. I also believe in making a great non union company even better. Looking to apply knowledge and abilities to a challenging new role.

Skills
  • Team leadership
  • Leadership development
  • Fluent in english and spanish
  • Listening skills
  • Employee training
  • Problem Solving
  • Great communication Skills
  • Fast Learner
  • Efficient and Punctual
  • Can work alone and as a team
  • People skills
  • Encourage and comfort
  • Reliable and trustworthy
  • Customer service
  • PPE use
  • Friendly, positive attitude
Education and Training
Central High School Los Jessicaes, CA, Expected in High School Diploma : - GPA :
Experience
Rapid Global Business Solutions, Inc - Supervisor
Allen Park, MI, 01/1994 - 01/1996
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Directed and motivated team of 5 at times 10.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
  • Motivated work team to donate their time in doing some community volunteer work and attending company functions.
Ollie's Bargain Outlet - Lunch Man
Morganton, NC, 01/2000 - 07/2000
  • Ensured compliance with company service standards, including inventory and cash control procedures.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Monitored and counted food stock and supplies to reorder on time.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Dealt with students and parents concerns and questions daily.
  • Cashiered and help keep order in the lunch room.
Sears And Roebuck - Auto Service Writer
City, STATE, 07/2003 - 01/2004
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review.
  • Documented service information in system within client profiles and updated repair status.
  • Researched vehicle maintenance history to determine maintenance needs.
  • Scheduled repair work by assigning tasks to mechanics based on skills and availability.
  • Created service order requests by documenting customer complaints and repair needs in work orders.
  • Provided time and cost estimates for proposed service to gain customer authorization.
  • Reduced vehicle repair time by checking parts inventory to confirm availability or order specific parts.
  • Provided excellent services for customers by following up on issues, questions, needs and reccomandations.
Vons Company - Front End Supervisor
City, STATE, 07/1996 - Current
  • Connect with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Control cash movements and department supply expenses to maintain budgetary goals.
  • Delegate work to employees based on shift requirements, individual strengths and unique training.
  • Promot store loyalty program to increase customer engagement and drive consistent sales.
  • Monitor safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Manage customer complaints as well as co-workers complaints, disagreements, and rectified issues to complete satisfaction.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Emphasize customer service excellence through ongoing training of front-line team members, increasing customer service ratings and surpassing company goal.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Have responded to urgent/emergency situations with calmness and positive attitude.
  • Managed teams both large and small promoting positive work environment through positive effective communication, active engagement and problem solving techniques.
Additional Information

Have received 2 presidential customer service(secret shopper scores) awards and Front line leadership training. Have gotten many recent customer compliments and have gotten recognition by my immediate managers and district manager. Active member in our community and have supported organizations such as H.O.P.E for prisoners,City Serve (US Veterans event) and other non profit organizations.

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Resume Overview

School Attended

  • Central High School

Job Titles Held:

  • Supervisor
  • Lunch Man
  • Auto Service Writer
  • Front End Supervisor

Degrees

  • High School Diploma

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