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Supervisor Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Helpful host processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering 4 years of experience working in multiple restaurant settings. High energy restaurant worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Cheerful box office employee offering 4 years of experience in fast-paced service industry settings. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks. Skilled Usher proficient in selling tickets, answering questions and monitoring facilities. Versed in security standards, cleaning procedures and restocking strategies. Hardworking Usher focused on maximizing team productivity and customer satisfaction. Quality- and service-minded professional leveraging 4 years' experience in the field. Helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills.

Work History
Ucla Health - Supervisor
San Luis Obispo, CA, 09/2019 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Maintained compliance with company policies, objectives and communication goals.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Set overall vision and provided team leadership.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Worked with management team to implement proper division of responsibilities.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.
Unc Health Care Systems - Hostess/Box Office Associate
Granite Falls, NC, 11/2017 - Current
  • Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Sold admission, processed payments and issued tickets.
  • Provided information about current and future events at facility.
  • Reviewed tickets for authenticity and applicability to particular event.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Directed ticket holders to seats and facility locations.
  • Monitored social media and online sources for industry trends.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
NCH Healthcare System - Patient Transporter
City, STATE, 11/2018 - 09/2019
  • Identified malfunctioning ambulatory equipment to report to appropriate department for repair or replacement.
  • Located and picked up hospital's requisitioned supplies from designated areas to transport supplies to assigned treatment areas.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
  • Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans.
  • Responded to in-person and telephone requests for information to support transporters.
  • Comforted patients and families by offering support and encouragement.
  • Maintained confidentiality of patient data and condition at all times to safeguard health information.
  • Maintained accurate logs of all equipment deliveries and patient trips and submitted documentation to lead transporter at end of shift.
  • Provided physical support to patients through diverse types of mobility assistance.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
  • Analyzed patients' medical conditions to identify proper mode of transport.
  • Assisted with lifting and handling up to 30 patients per day using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Coached recently hired employees on company guidelines, conduct and practices and offered to assist with patient transportation and lifting.
Skills
  • Leadership
  • Priority Management
  • Scheduling
  • Training and mentoring
  • Complaint resolution
  • Communication skills
  • Menu Memorization
  • Dining Room Management
  • Ordering Procedures
  • Guest Seating Arrangements
  • Group Reservations Management
  • Front-of-house display creation
  • Hospitality service expertise
  • Guest Services
  • Cleaning
  • Customer Complaint Resolution
  • Equipment and Instrument Sterilization
  • Patient Assistance
  • Infection Control
  • Patient Contact
  • Patient Tagging
  • Equipment moving
  • Patient transportation
  • Safety protocols
  • Organization
  • Problem resolution
  • First Aid/CPR
  • Training and Development
  • Conflict Resolution
  • Staff Management
  • Strategic Planning
  • Customer Relations
  • Dining area cleanliness
  • High-Volume Dining
  • Food Preparation and Safety
  • Interactive Communication Skills
  • Service Prioritization
  • Item promotion
  • Reservation coordination
  • Teamwork
  • Cash Handling
  • Point of Sale Systems
  • Patient Care
  • HIPAA Compliance
  • Sterile Procedures and Techniques
  • Patient Safety
  • Patient Preparation
  • Bedside manner
  • Emotional support
  • Vital Sign Monitoring
  • Hazardous waste management
  • Communications
  • Customer service
Education
Palmetto Ridge High School , Expected in 05/2017 High School Diploma : - GPA :
Florida SouthWestern State College Naples, FL, Expected in Associate of Arts : - GPA :
Certifications
  • First Aid/CPR Certified

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Resume Overview

School Attended
  • Palmetto Ridge High School
  • Florida SouthWestern State College
Job Titles Held:
  • Supervisor
  • Hostess/Box Office Associate
  • Patient Transporter
Degrees
  • High School Diploma
  • Associate of Arts