Enthusiastic about putting together engaging and effective promotions which bring in customers and increase profits for special events. Adept at event planning, contest design and operations management. Expertise in Oracle, Microsoft Office and SAP. Driven Fare Media Encoding Supervisor with extensive knowledge of managing people and processes with familiarity and professionalism. Enterprising individual known for goal-oriented thinking and solutions-oriented problem-solving. Dedicated to best-in-class client services.
Manages fare media inventory and other encoding supplies by ensuring that enough materials are on hand to complete work efficiently, checks types and quantities of inventory received, records inventory receipts, store's inventory securely, establishes thresholds for ordering additional inventory, monitors supplies, and procures additional inventory / supplies as needed. May coordinate/expedite purchase of services and equipment with vendors and assist in monitoring external contractor's quality and contractual compliance. Performs the duties of the Administrator of the Time and Attendance System for all Fare Media Agents. Ensures safety by conducting monthly employee safety meetings and by reviewing storage practices for compliance with OSHA standards, safety requirements, and municipal fire codes. Oversees the process of filling fare media orders by monitoring (a) electronic receipt of orders, (b) creation of work orders, (c) cards removed from inventory, (d) adjustment of inventory counts, (e) selection of work orders to fill, (f) fare media encoding with High Production Encoding Machines, and (g) work order scheduling. Assigns work to employees. Ensures day-to-day activities, in support of unit work goals, are completed in an efficient and effective manner within established policies and procedures. Conducts routine job inspections to prioritize work requests to enable the best use of available resources. Responsible for weekend and holiday on-call duty. Enforces the labor contract and takes disciplinary action as needed. Responsible for disciplinary action, termination, and Union employee grievances. Oversees quality assurance process by monitoring (a) maintenance and operation of encoding equipment, (b) investigation and reconciliation of lost or stolen fare media. • Serves as the first line quality assurance specialist to ensure repairs are performed accurately and completely. • Coordinates with other MARTA departments for (a) special projects, (b) maintaining inventory levels and ensuring media is destroyed by policy and procedural time frames and (c) provide reports utilizing Oracle, SharePoint, FA Suite and Automated Fare Collection System (Next fare Central System, Hummingbird, and MARTA online E-Ticketing). • Supports inventory requirements and customer service needs. Ensures that revenue originates information needs of purchasing, inventory control, maintenance and accounting are met. • Coordinates training and development for assigned personnel. • Manages represented and non-represented employees.
• Worked with Quality Assurance to ensure that all Non-Conformance Report materials are processed and returned to vendors. • Ensured that inventory is stored accurately and efficiently by: A) Implementing appropriate material handling techniques, storage practices, and configurations; B) Integrating computer system reports into daily operations. Performed cyclic inventory counts, conducted regular spot inventory counts and processed adjustments. • Identified unneeded, non-moving or duplicate items and worked with other departments to determine needs. • Coordinated inventory movement and sale for the Authority's obsolete disposal program • Analyzed inventory errors and ensured storerooms were compliant with SDS requirements. • Maintained all of maintenance core inventory to ensure proper handling of cores internally/externally. • Operated gas and automatic sit down, stand up forklifts, cherry pickers, pallet jacks, dolly's, banding equipment and shrink wrap machines while wearing the proper PPE. • Planned appropriate inventory levels for maintenance and storeroom. Notified appropriate personnel when stock falls below established levels. • Maintained purchasing support documentation and purchasing records within the Oracle system.
• Processed all new and used vehicles for registration by collecting taxes owed. • Submitted all legal transfer work to the Department of Motor Vehicles. • Verified funds on titles were collected and the lienholder was paid off before processing title applications. • Investigated and responded to complaints from customers (external) within five working days. Ensured response to complaints meet customers' expectations in terms of remedy and time.
• Entered payroll information, maintained records, adjusted time sheets, price comparison in As400. • Trained new members company rules, proper policies, safety procedures and OSHA regulations. • Aided new employees with their onboarding experience. • Researched, analyzed and accounted for all items received to maintain accurate records. • Provided guidance, functional and technical knowledge to others while resolving complex problems.
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