supervisor resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Dedicated Registered Nurse with over 27 years of success in the field of nursing and management. Strong assessment, triage and critical thinking skill. Proven record of reliability and responsibility with success in promoting change and growth with a proactive mindset. Seeks opportunities to assist with continuous quality improvement, meeting quality metric requirements and improving workflows for team benefit. Tackles challenges with positivity and a drive to overcome. Works great independently and consistently exceeds expectations.

  • Problem Resolution
  • Reliable & Trustworthy
  • Processes and Procedures
  • Program Evaluation
  • Experience in Leadership
  • Data Management
  • Friendly, Positive Attitude
  • Microsoft Office
  • Critical Thinking
  • Organizational Skills
  • Training & Development
  • Conflict Resolution
  • Team Management
  • Team Building
  • Quality Metric Driven
  • Strong Assessment and Triage Skills
Supervisor, 05/2022 - Current
Omnicom Media Group Unavailable, CA,
  • Oversees clinical operations for all nursing clinical support activities
  • Establishes and maintains all nursing personnel files including certifications and licenses
  • Assists with the review and revisions of clinical policies and procedures
  • Maintains effective nursing staff coverage and operating costs for the practice
  • Assists nursing staff with patient triage, patient education, and departmental questions
  • Actively interviews and hires nursing personnel
  • Monitors and evaluates patient satisfaction and quality metrics
  • Directs the correct use of charge codes and coordinates reimbursement education for clinical team
  • Implements staff training and retention programs
  • Serves as mentor/preceptor and provides guidance to nursing team
ACO RN Care Manager, 10/2019 - 04/2022
East Carolina University Greenville, NC,
  • RN Care Manager for large Population Health organization with proven success record working remotely
  • Responsible for helping BCBS ACO physicians meet quality metrics while maintaining cost efficiencies
  • Collaborated with physicians and population health team to implement value-based care initiatives
  • Executed programs aimed at meeting value-based care metrics while improving quality outcomes
  • Developed individualized patient education programs directed towards learning style and education level
  • Performed trend analysis, predictive analytics, and data-mining to provide actionable insights and drive change
  • Utilized data to develop effective reports for improving patient outcomes and meeting ACO goals/cost efficiencies
  • Initiated telephonic and mass marketing outreach programs to support value-based care and shared savings
  • Engaged patient, family, and caregivers telephonically to establish a plan of care and assess health status
  • Completed documentation and provided evidenced-based nursing care that met ANA standards
  • Provided customized care management services to support longitudinal care of patients with chronic conditions
RN Team Lead, 09/2018 - 09/2019
Yavapai Regional Medical Center Phoenix, AZ,
  • Served as a supervisor, resource, and role model for nurses, medical assistants and support staff
  • Collaborated with physicians, management, and staff to deliver high quality care for patients
  • Oversaw clinic workflow and led team to provide high quality, patient-centric care in a timely manner
  • Completed clinical documentation and provides evidenced-based nursing care that met JPS standards
  • Provided patient education directed towards individual learning style, education level, and current needs
  • Collaborated with practice manager and medical director to meet clinic specific quality goals
  • Coordinated orientation and training for employees including job specific competencies and annual assessments
  • Participated in the ongoing development and implementation of performance improvement processes
  • Actively sought out opportunities for personal growth and development
Prevention Education Coordinator, 12/2017 - 12/2018
The Shaken Baby Alliance City, STATE,
  • Self-employed
  • Prevention Education Coordinator for a national non-profit organization
  • Development and presentation of evidence-based Prevention Curriculum for clinical nursing staff
  • Development and presentation of community-based Prevention Curriculum to meet state daycare requirements
  • Development and presentation of school-based Prevention Curriculum for middle and high school students
  • Conception of forensic training manuals on the medical aspects of Shaken Baby Syndrome
  • Participation in the grant writing process to raise funds for a non-profit organization
Nurse Manager, 05/2016 - 01/2017
The Center For Cancer And Blood Disorders City, STATE,
  • Nurse Manager for 5 free-standing locations including main clinic in Fort Worth
  • Acted as full time Medical Assistant Manager
  • Responsible for scheduling, staffing, and coordination of all nursing services including staff evaluations
  • Helped with personnel issues and provided strong leadership to promote a supportive, team environment
  • Monitored nursing processes to ensure quality of care for patients and families
  • Collaborated with upper management to asses, implement and develop nursing standards of care
  • Developed and implemented departmental budgets, policies and procedures, and served on various committees
  • Assisted with patient triage and service recovery issues
  • Provided support and education to assist in meeting quality metrics
Clinic Oncology Nurse, 02/2011 - 12/2015
Oncology Associates City, STATE,
  • Provided direct nursing care in an Oncology Office/ Infusion Clinic
  • Responsible for patient triage, phlebotomy and chemotherapy mixing and infusion
  • Coordinated prior authorizations/certifications for medications and clinic services
  • Procured patient assistance benefits through various organizations
  • Designed and initiated computer forms to streamline office procedures
  • Educated patients on medication regimens and supplied continuing health maintenance follow up
  • OSHA Coordinator and Staff Development including education and training of new employees
Registered Nurse, 06/2009 - 10/2010
Blount Memorial Hospital City, STATE,
  • Registered Nurse on a Telemetry Medical Surgical Unit
  • Strong focus on cardiac patients which required great clinical triage and assessment skills
  • Assessed, planned, implemented and evaluated nursing care for a wide variety of patients/conditions
  • Served as a preceptor and participated in staff education and training
Education and Training
Bachelor of Science: Nursing, Expected in 12/2015
King University - Knoxville, TN,
Status -
  • Graduated on Dean's List and Honor Roll
  • Graduated magna cum laude
Associate of Science: Nursing, Expected in 05/2009
Lincoln Memorial University - Alcoa, TN,
Status -
  • Graduated magna cum laude
  • Licensed Registered Nurse #930221

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Resume Overview

School Attended

  • King University
  • Lincoln Memorial University

Job Titles Held:

  • Supervisor
  • ACO RN Care Manager
  • RN Team Lead
  • Prevention Education Coordinator
  • Nurse Manager
  • Clinic Oncology Nurse
  • Registered Nurse


  • Bachelor of Science
  • Associate of Science

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