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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Enthusiastic insurance professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Experience Rating as well as the elements of training. Motivated to learn, grow and excel in a training role.

Highlights
  • Excellent communicator with the ability to persuade and motivate others.
  • Strong analytical, teaching and interpersonal skills.
  • Insights Colors: Red, Blue, Yellow and Green
  • Customer service experience
  • Educational material development
  • Mentorship
  • Staff training
  • Classroom experience
  • Employee training
  • Public speaking
  • Training material and course development
Work History
SUPERVISOR, 08/1997 to 04/2005
Panera Bread CoBel Air, MD,
  • Responsible for a comprehensive assessment of an at risk population.
  • Provided ongoing counseling and case management to all clients to ensure implementation of appropriate treatment plan, adherence to quality model and utilization of services needed to achieve optimal outcomes.
  • Implemented new policies and educated staff on changes.
  • Enhanced training programs to strengthen employee knowledge .
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Offered daily consultation to clients and weekly counseling to clients and their families.
  • Supervised the clinical staff meetings.
  • Researched, wrote and secured funding from different sources.
  • Prepared written reports for funding sources (weekly, quarterly, and annually).
  • Supervised a staff of 10 to 15 and completed evaluations for staff members.
NYC Social Worker, 05/2005 to 07/2006
GLENMONT JOB CORPSCity, STATE,
  • Developed treatments and casework programs for homeless youth
  • Collaborated with court, law enforcement and community providers.
  • Provided social work services to youth, including psychosocial assessments, individual and family therapy, case management, discharge planning and referrals.
  • Investigated suspected cases of child abuse, neglect and exploitation.
  • Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
  • Secured housing, medical care and employment for clients.
  • Delivered comprehensive therapeutic services to children, adolescents and adults involved with child welfare and prevention services.
  • Developed and facilitated goal-oriented psycho-education and therapy groups to improve residents' quality of life.
  • Provided case management services, counseling, education and life-skills training to diverse, at-risk student population.
  • Provided classroom, practical and work based learning experiences to prepare youth for stable, long term, high paying jobs
  • Tutored youth in preparation for GED exams
EXPERIENCE RATING ANALYST, 07/2006 to Current
NCCI HOLDINGS, INCCity, STATE,
  • Considered a Subject Matter Expert for both production and ownership
  • Evaluated quality problems and performed training to identify and resolve issues.
  • Worked with TA's and project members to improve operations and provide exceptional customer service.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Determined and recommended methods to address improvement opportunities.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Conducted training and change management processes to improve operations.
  • Coordinated with team members in developing project plans for prioritized initiatives.
  • Improved quality processes for increased efficiency and effectiveness.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Selected curriculum and developed lesson plans to educate employees on specific Experience Rating topics.
  • Involved in the development of effective training manuals, modules and teaching aids.
Education
Master of Science: Education, Expected in
The College of Saint Rose - Albany, NY
GPA:
  • Community counseling concentration
  • Graduated with 4.0 GPA
Bachelor of Arts: Psychology, Expected in
State University of New York At Albany - Albany, NY
GPA:
  • Majored in Psychology
  • Member of Purple and Gold
  • Awarded Presidential Leadership Award
  • Awarded Dedicated Service Award, Judicial Board
  • Member of Who's Who Among American College and Universities
  • Member of Who's Who Among Professionals
  • Founding Member of Albany Women's Rugby
  • Volunteered at Middle Earth Counseling Services
Associate: Insurance, Expected in
The Institutes - ,
GPA:
  • Chartered Property and Casualty Underwriter
  • Associate In Commercial Underwriting
  • Associate In General Insurance
  • Associate in Insurance Services
  • Associated in Commercial Underwriting-Management
  • Accredited Adviser in Insurance
Affiliations
  • Member, CPCU Society , 2018 to Current

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Resume Overview

School Attended

  • The College of Saint Rose
  • State University of New York At Albany
  • The Institutes

Job Titles Held:

  • SUPERVISOR
  • NYC Social Worker
  • EXPERIENCE RATING ANALYST

Degrees

  • Master of Science
  • Bachelor of Arts
  • Associate

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