supervisor resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

Accomplished Supervisor with strong background planning, organizing and controlling full life-cycle of projects. Applies human resource knowledge to effectively coach, train, assign and discipline teams. Practiced in monitoring, recommending and dynamic business platforms. Accomplished at planning and managing groups to consistently meet production, quality and financial goals.

High-energy [Job Title] prepared to bring leadership skills and [Industry] knowledge developed over [Number]-year career and take on challenging new role at [Company]. Proficient in conducting inspections, monitoring machinery and promoting efficient production. Clear communicator with decisive and well-organized nature.

Supervisor, 01/2019 to Current
Rapid Global Business Solutions, IncNormal, IL,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Set up and activated customer accounts.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Managed household inventory and maintenance schedules.
  • Coordinated [Type] travel arrangements and accommodations on behalf of clients.
  • Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments.
  • Prepared homes for clients prior to arrival from business trips and vacations.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Checked mail, shopped for groceries and handled bill payments.
  • Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Responded to telephone inquiries from clients and [Job Title]s and delivered information to inform and educate callers.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
  • Maintained office supplies by checking stocks and placing orders.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Created professional memoranda, letters and [Type] copy for [Job Title]s, meeting expected deadlines for distribution.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Set up and maintained physical and electronic filing systems.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Maintained master calendar for client appointments and court appearances.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Maintained office schedule and special event calendars for [Type] group, factoring in availability and expected operational demands to keep workloads in balance.
  • Managed master [Type] calendar for [Number] personnel.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Generated and distributed invoices to parents to obtain school fee payments.
  • Produced and distributed team newsletters, email updates and other forms of communication.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Conducted thorough research using various media sources to obtain relevant data for staff requirements.
  • Assisted with administrative tasks, including filing, answering phones and [Task].
  • Drafted professional business documents, such as [Type], [Type] and [Type].
  • Identified and corrected performance and personnel issues negatively impacting team and business operations.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
  • Increased new account generation and met monthly objectives by providing personalized, friendly and knowledgeable banking assistance.
  • Coordinated day-to-day and long-term activities within various business platforms.
Spot Grinder, 01/2018 to 06/2019
Edinburg Independent School DistrictEdinburg, TX,
  • Earned reputation for good attendance and hard work.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Mechanic Assistant, 11/2015 to 01/2017
Greenville GarageCity, STATE,
  • Interpreted drawings and schematics to pinpoint sources of mechanical issues.
  • Assisted drivers by safely directing vehicle backward to position correctly.
  • Worked alongside technicians in variety of projects including regular service, troubleshooting and upgrading equipment.
  • Accessed areas of equipment or vehicle to perform necessary maintenance, including inspecting and performing work in, on or under parts of vehicles and trailers.
  • Completed planned and unplanned work orders to quickly bring equipment back to production.
  • Planned and conducted preventive maintenance programs to avoid unexpected breakdowns and costly disruptions.
  • Identified problems with production machinery and quickly made adjustments, decreasing downtime.
  • Efficiently completed repair orders to meet factory standards.
  • Ordered parts, tools and supplies to stock shop and prepare for repair jobs.
  • Supported lead mechanic by completing routine repair work, including changing tires and batteries.
  • Assessed suspension systems to determine wear and replace components, providing smoother ride.
  • Restored air conditioning and heating systems by testing, diagnosing issues and executing repairs.
  • Physically performed manual labor duties such as painting, loading/unloading, pressure washing and errands.
  • Inspected and test drove vehicles before returning to customers.
  • Carried out safety inspections by testing electrical controls and mechanical systems.
  • Performed routine maintenance functions on diesel equipment, forklifts and trailing equipment.
  • Knowledgeable in [Technology]
  • Conflict resolution
  • Process improvement
  • Goal-oriented
  • Processes and procedures
  • Lead generation
  • Systems and automation applications
  • Issue and conflict resolution
  • Data analysis and reporting
  • Personnel management
  • Mentoring and coaching
  • Complaint resolution
  • MS Office
  • Equipment Operation
  • Team building
  • Forklift Operation
Education and Training
Associate of Science: Computer Science, Expected in 05/2021 to Miller-Motte Technical College - Clarksville - Clarksville, TN
GED: , Expected in 05/2015 to Alabama High School - Aliceville, AL

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Resume Overview

School Attended

  • Miller-Motte Technical College - Clarksville
  • Alabama High School

Job Titles Held:

  • Supervisor
  • Spot Grinder
  • Mechanic Assistant


  • Associate of Science
  • GED

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