Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Skills
Multitasking and Organization
Writing Requirements
Recruiting and Hiring
Customer Service
Scheduling and Coordinating
Staff Supervision
Focus and Follow-Through
Dimensional Measurement
Motivating Performers
Performance Motivation
Performance Assessment
Retention Strategies
Data and Trend Forecasting
Managing Operations and Efficiency
Staff Training
Work History
03/2019 to 07/2022
SupervisorPublicis Groupe – Santa Barbara, CA,
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives and communication goals.
Streamlined operations of multiple lines of business within organization.
Directed staff and managed annual capital budget.
Audited and documented processes and procedures for new accounts department.
Consistently met quarterly sales goals and increased customer retention rate year-over-year.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
Performed annual evaluations and reviews for large staff of employees.
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Interviewed, hired and trained new employees for production positions.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Worked with management team to implement proper division of responsibilities.
11/2017 to 03/2019
Team LeadAguirre & Fields – Austin, TX,
Coached team members in techniques necessary to complete job tasks.
Trained new team members by relaying information on company procedures and safety requirements.
Worked different stations to provide optimal coverage and meet production goals.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Continuously checked products for quality assurance according to strict guidelines.
Participated in cross-functional team-building activities.
Instructed junior team members on protocols and procedures of each station to maximize contributions.
Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
Managed schedules, accepted time off requests and found coverage for short shifts.
Tracked receipts, employee hours and inventory movements.
Documented counts and sorted finished work to promote easy access for shipping or additional processing.
Designed strategic plan for component development practices to support future projects.
Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
Directed and supervised team of 15 engaged.
08/2016 to 01/2018
VOLUNTEERTacoma Goodwill – Puyallup, WA,
Volunteered by packing, distributing and serving 100+ meals to Clairely and others that were in need.
Volunteered with groups and organizations to help make measurable differences for program recipients
Planned and delivered numerous activities and special events
05/2015 to 11/2017
ManagerPizza Hut – Littlestown, PA,
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
Propelled continuous improvements and strategically capitalized on current market trends.
Prepared and recommended long-range plans for development of department personnel.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Education
Expected in 06/2014 to to
High School Diploma: Loy Norrix High School - Kalamazoo, MI GPA:
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