LiveCareer-Resume

supervisor resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Service-centric Supervisor successful in resource management, client services and administrative oversight. Cross-functional leader successful cooperating with multi-disciplinary teams and senior-level management. Skilled in managing assigned workforce towards achieving organizational goals.

Skills
  • Processes and procedures
  • Goal-oriented
  • Program evaluation
  • Content management expertise
  • Experience in leadership
  • Organization
  • Team management
  • Critical thinking
  • Multitasking
  • Customer service
  • Reliable & trustworthy
  • Teambuilding
  • Communication
  • Relationship building
Experience
11/2020 to Current
Supervisor Gallagher Bassett Nz Ltd Fresno, CA,
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Coached staff members to develop long-term career goals.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Supervised overnight team functions and services for youth and adult shelter, managed resident intake, assigned work, maintained security and delivered resident support and discipline.
  • Maintained safe work and collaboration spaces for night employees.
  • Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Defined appropriate metrics and measurements to drive results.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Wrote reports outlining results to facilitate management decision making.
  • Coordinated services with external companies to check whether utility installations were completed on schedule.
02/2018 to 01/2021
Supervisor Gallagher Bassett Nz Ltd Irvine, CA,
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Coached staff members to develop long-term career goals.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Responded to customer questions regarding products, prices and availability.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Maintained safe work and collaboration spaces for night employees.
  • Identified needs of customers promptly and efficiently.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Completed daily reports on services given.
  • Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
  • Prepared and checked cashier register tills.
  • Organized cash movements between offices and to or from banks.
  • Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
  • Provided training to store employees covering areas such as cash handling procedures and security requirements.
  • Maintained general inventory levels and informed supervisor of shortages or trends of changing demand to assist with acquisition of new inventory without outage.
  • Reviewed financial totals, verified store-to-store transfers and checked price updates.
  • Fostered working relationships with banks, vendors and clients to facilitate communication on payment schedules and methods and prompt conflict resolution when problems occurred.
04/2015 to 08/2018
Manager Marten Transport Reynoldsburg, OH,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Collaborated with staff to maximize customer satisfaction and streamline procedures.
  • Created training modules and documentation to train staff.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Set sales and profit goals and implemented plans to correct performance deficiencies.
  • Examined merchandise to correctly price and display products.
Education and Training
Expected in 05/2013 to to
Medical Administration : Medical Assistant
Mulan Institute - Las Vegas, NV,
GPA:
Expected in 06/2010 to to
GED:
Jeffrey High School - Las Vegas, NV,
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Mulan Institute
  • Jeffrey High School

Job Titles Held:

  • Supervisor
  • Supervisor
  • Manager

Degrees

  • Medical Administration
  • GED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: