supervisor resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Forward-thinking employee who is proficient in generating high-quality clercal work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.
Education and Training
Bachelor of Arts: American Studies, Expected in 05/2017 to Ivane Javakhishvili State University - Tbilisi, Republic Of Georgia, GPA:
Bachelor of Science: Business And Economics, Expected in 12/2015 to Ivane Javakhishvili State University - Tbilisi, Republic Of Georgia, GPA:
High School Diploma: , Expected in 04/2011 to High School #83 - Tbilisi, Republic Of Georgia, GPA:
Skills
Data Entry
Training and Development
Interpersonal Communication
Scheduling
Processes and Procedures
Invoice Processing
Teaching
Client Needs Assessment
Employee Training
Customer Complaint Resolution
Russian (Native Proficiency)
Georgian (Native Proficiency)
Work Experience
Administrative Assistant, 03/2021 to Current Wipfli Llp – Chicago, IL,
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Supervisor, 09/2019 to 03/2021 Faneuil – Tamarac, FL,
Established and enforced clear goals to keep employees working collaboratively.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Created training manual for all employees to use as reference guide.
Supervisor, 03/2018 to 09/2019 Faneuil – Auburndale, FL,
Complied with company policies, objectives and communication goals.
Established and enforced clear goals to keep employees working collaboratively.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Coached and mentored 36 staff members through constructive feedback to develop long-term career goals.
Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
Resolved customer complaints and adjusted policies to meet changing needs.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Created training manual for all employees to use as reference guide.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Call Center Representative, 03/2017 to 03/2018 Landry's – Memphis, TN,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Consulted with customers to determine best methods to resolve service and billing issues.
Completed over 100 outgoing and incoming calls per day according to assigned call list.
Processed customer account changes using Freshdesk software.
Accurately documented calls and caller information in Excel and made updates to data as needed.
Explained key information regarding products and services to customers to encourage informed decision-making.
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Documented conversations with customers to track requests, problems and solutions.
English as a Second Language Instructor, 09/2013 to 01/2017 Self-employeed – City, STATE,
Adapted curriculum as needed to fit program participants' abilities and needs, using preassessment followed by in-progress assessments to confirm learning fulfillment.
Planned, organized and taught lessons for adult English language learners, including listening, speaking, reading and writing instructional components.
Instructed students on ideas and customs in English as well as on conversational English and basic education subjects, including career planning, social adjustment and practical life skills.
Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.
Employed kinesthetic, visual and auditory approaches to make lessons interesting and interactive.
Developed lesson plans to teach course materials according to schedule.
Provided one-on-one instruction for non-English speaking students outside of classroom setting.
Certifications
First Cambridge Certificate - 2018
Business Forum ISIE - 2016
TSU School of Entrepreneurship Certificate - 2013-2014
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