Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dedicated, loyal and customer oriented Supervisor focused on balancing customer, employee and company objectives. Blends superb time management and organizational skills with attention to detail. Cross-functional leader able to cooperate with multi-disciplinary teams and senior level management. Skilled in managing assigned workforce towards the achievement of organizational goals.

  • Goal-oriented
  • Leadership
  • Processes and procedures
  • Mentoring and coaching
  • Personnel management
  • Data analysis and reporting
  • Issue and conflict resolution
  • Team building
  • Team management
  • Operational improvement
  • Supervision
  • Problem resolution
02/2014 to Current Supervisor Faneuil | Bradenton, FL,

Supervisor of Legal Specialists
• Manage a team of legal specialist staff
• Manage day to day activities of the prosecution staff, assisting with the preparation and review of process documents, assisting with department projects, ensuring that procedures are being folClaireed, writing and delivering performance reviews.
• Manage confidential information, build relationships within and across the department and engender trust and respect among coworkers.
• Lead teams with confidence while inspiring a high level of trust from others.

Docketing Transition Lead
• Manage off-shore 8-member docketing team through transition to new model of how the docketing work will be performed
• Wrote process documentation used to to train and serve as a resource to newly hired employees
• Collaborate with internal Vendor Integration Team to ensure process documents were properly understood and implemented
• Collaborate with integration team to define transition plan and assist with overseeing day-to-day integration of external team
• Collaborate with integration team to ensure a smooth transition of work to vendor

Strategic Operational Program Lead
• Support overall program implementation efforts
• Collaborate with Operations and project leads to Implement infrastructure to support internal management of program
• Monitor progression of cases submitted to this program
• Provide feedback on performance and participant understanding of program
• Assess and identify required workfClaires and processes
• Create template letters and collaborate with IT to design, develop, and implement letters and automation
• Identify areas for increased efficiency within steady state and future infrastructure
• Identify automations to streamline processes and workfClaire
• Mange Program Lead Responsibilities (Staff)
• Ensure team has a clear understanding of the program and how to execute their responsibilities
• Schedule regular trainings and monitor execution and progress
• Develop supporting material and training guides

Team Workload & Quality Lead
• Assume complete ownership over monitoring staff workload and quality on a regular basis
• Utilize dashboards to monitor workload and quality on a monthly basis and propose necessary
• adjustments to staffing/alignments to ensure that all staff are working at capacity
• Identify trends in workload and quality of work performed
• Ensure volume and quality of work are aligned
• Monitor quality of your staff’s deliverable and ensure that trends are spotted, and training is provided

11/2011 to 02/2014 Senior Project Analyst Abbvie, Inc | Youngstown, OH,

• Research data integrity issues as they are submitted to the Quality Control Group from many groups and departments by consulting Patent Office websites, department procedure and policy
• Conduct Random audits, New Application audits, and Targeted audits of the patent database to ensure data is correct and docketing has been performed accurately
• Identify issues through discrepancy reports, determine their cause and resolve issues by designing, planning and carrying out project plans
• Provide comprehensive reports to management for the purpose of quality review meetings with Outside Counsel firms
• Manage several discrepancy reports targeting specific critical data points as provided by various parties to ensure that data is accurate and current

  • Supported payroll for over [Number] personnel by auditing and reconciling accounts.
12/2007 to 11/2011 Paralegal Specialist Department Of Labor | Naperville, IL,

• Docketing responsibilities, including but not limited to updating information management systems (dockets/calendars) with remarks and action items completed under supervision of managers, senior paralegals, legal analysts and attorneys

• Interfacing between Docketing Group and Prosecution Group to educate and train staff

• Process Development - Assist in formalizing Country Specific process documents per country with a view to the creation of a Docketing Department Policies and Procedures manual
• Created data collection forms and PCT and Taiwan new application checklists
• Provided training for entry-level team members and offers assistance and guidance to team members whose responsibilities have recently expanded

Education and Training
Expected in 05/1989 Master of Arts | Spanish & Linguistics The University of Texas At Arlington, Arlington, TX GPA:

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  • Master of Arts

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