Experienced manager adept at customer service, problem solving, hiring and training quality staff. Currently a supervisor with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Determined, motivated and driven to improve store operations and increase sales. Optimistic, highly energetic, outgoing and detail-oriented. I am able to handle multiple responsibilities simultaneously while providing exceptional customer service.Reliable and friendly, quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.Upbeat and flexible with seven years experience in retail sales, over four years retail management experience. Driven and results-focused professional seeking a expand and share my skills in management.
Deliver excellent customer service by greeting and assisting each customer. Push out shipment of product daily and conduct inventory. Train and supervise employees in excellent customer service skills and sales. Reorganize sales floor to meet company demands. Assist in completing weekly schedules according to payroll. Addressed and correct staff communication issues in a tactful and effective manner. Open and close the store, including counting cash, opening and closing cash registers and nightly deposits. Answered customers' questions and addressed problems and complaints in person and via phone.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Offered exceptional customer service to differentiate and promote the company brand.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.Kept the sales floor clean and maintained neat, orderly product displays.Build customer confidence by actively listening to their concerns and giving appropriate feedback.Complete floor replenishment to guarantee size availability and promote customer satisfaction. Balance the needs of multiple customers simultaneously in a fast-paced retail environment.
Exchanged returned merchandise for customers quickly and efficiently.Trained new employees on company customer service policies and service level standards.Trained all new sales employees on effective techniques.Answered incoming telephone calls with professional and knowledgeable responses.Opened and closed the store, which included counting cash drawers and making bank deposits.
Kept the front end and service area clean and organized.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Held each team member accountable for transaction and performance goals.Attended 4-5 team meetings each month to voice concerns and offer constructive feedback to others. Made sure all sales transactions were completed accurately and in a timely fashion.
Open and close store, including counting register and making nightly deposits. Processed shipment, stocked shelves and coolers. Maintained full and organized store. Completed full store inventory.
Promoted to Front End Manager after 6 months in the cashier position at Target Inc.
Acting Store Manger for a 3 month period, at current job, until Assistant Manager returned from maternity leave.
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