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Supervisor Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Experienced manager adept at customer service, problem solving, hiring and training quality staff. Currently a supervisor with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Determined, motivated and driven to improve store operations and increase sales. Optimistic, highly energetic, outgoing and detail-oriented. I am able to handle multiple responsibilities simultaneously while providing exceptional customer service.Reliable and friendly, quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.Upbeat and flexible with seven years experience in retail sales, over four years retail management experience. Driven and results-focused professional seeking a expand and share my skills in management.

Core Competencies
  • Store operations
  • Accurate cash handling
  • Retail inventory management
  • Store planning and design
  • Reliable


  • Exceptional leader
  • Team-oriented
  • Recruiting and interviewing
  • Reliable
  • Time management


Experience
11/2014 to Current
Supervisor Laz Parking San Antonio, TX,

Deliver excellent customer service by greeting and assisting each customer. Push out shipment of product daily and conduct inventory. Train and supervise employees in excellent customer service skills and sales. Reorganize sales floor to meet company demands. Assist in completing weekly schedules according to payroll. Addressed and correct staff communication issues in a tactful and effective manner. Open and close the store, including counting cash, opening and closing cash registers and nightly deposits. Answered customers’ questions and addressed problems and complaints in person and via phone.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Offered exceptional customer service to differentiate and promote the company brand.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.Kept the sales floor clean and maintained neat, orderly product displays.Build customer confidence by actively listening to their concerns and giving appropriate feedback.Complete floor replenishment to guarantee size availability and promote customer satisfaction. Balance the needs of multiple customers simultaneously in a fast-paced retail environment.

02/2008 to 10/2010
Front End Manager Bj's Wholesale Club, Inc. West Lebanon, NH,

Exchanged returned merchandise for customers quickly and efficiently.Trained new employees on company customer service policies and service level standards.Trained all new sales employees on effective techniques.Answered incoming telephone calls with professional and knowledgeable responses.Opened and closed the store, which included counting cash drawers and making bank deposits.

Kept the front end and service area clean and organized.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Held each team member accountable for transaction and performance goals.Attended 4-5 team meetings each month to voice concerns and offer constructive feedback to others. Made sure all sales transactions were completed accurately and in a timely fashion.

08/2005 to 01/2007
Cashier Schlotzsky's Deli Cedar Hill, TX,

Open and close store, including counting register and making nightly deposits. Processed shipment, stocked shelves and coolers. Maintained full and organized store. Completed full store inventory.

09/2000 to 06/2003
Cashier Schlotzsky's Deli Cedar Park, TX,
  • Answered customers’ questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Consulted with customers on the latest styles and trends.Kept the showroom clean and maintained neat, orderly product displays.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Communicated information to customers about product quality, value and style.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Built and maintained effective relationships with peers and upper management.Processed all sales transactions accurately and in a timely fashion.
Accomplishments

Promoted to Front End Manager after 6 months in the cashier position at Target Inc.

Acting Store Manger for a 3 month period, at current job, until Assistant Manager returned from maternity leave.


Education
Expected in 2002
High School Diploma:
Rosewood High School - Goldsboro, North Carolina
GPA:
Expected in
: Criminal Justice
Wayne Community College - Goldsboro, North Carolina
GPA:
References

  • Davita Lofton, Store Manager
  • Osh Kosh B'Gosh
  • Store: (919)-938-1199
  • Cell: (919)-440-4690
  • Current Manager
  • Tiffany Pipkin, Manager
  • Target Inc.
  • Store: (919)-778-2150
  • Former Manager

Skills
  • Customer Service
  • Multi-Task Management
  • Creative Problem Solving
  • Project Management

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Rosewood High School
  • Wayne Community College
Job Titles Held:
  • Supervisor
  • Front End Manager
  • Cashier
  • Cashier
Degrees
  • High School Diploma

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