Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Prior to the experience previously noted in this resume, I was Manager at a Good Will Store in Waterloo, Iowa. I am now retired from John Deere, so this was quite awhile ago. I do remember that sales improved with my managerial skills. I was able to retain the employees I inherited when I took the position. We worked together and I asked for and respected their ideas and recommendations for improving employee morale, current processes and other concerns.

I have had a diverse employment history and have worked with a variety of personalities. I have been able to learn something from each position I was fortunate enough to have held.

I am ready to get back out there and offer any help I can to seeing that The Salvation Army store is successful in their mission to assist social services that range from providing food for the hungry, relief for disaster victims, assistance for the disabled, outreach to the elderly and ill, clothing and shelter to the homeless and opportunities for underprivileged children.

I enjoy meeting new people and I feel I would be a good fit in this position. I look forward to hearing from you.

Thank you for this opportunity.

  • Hiring and staffing
  • Customer relations
  • Talent development
  • Marketing tactics
Supervisor/Coordinator, Complete Goods, 08Mar99 - 09/2017
Alabama State University Montgomery, AL,
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Managed incoming and outgoing correspondence and packages to support smooth daily operations.
  • Managed administrative processes and prepared key reports and documentation.
  • Introduced change improvement plans to ensure process alignments with specific goals, methodologies and initiatives throughout management office.
  • Supervised performance of up to 6 workers with goals of improving productivity, efficiency and cost savings.
  • Served as link between management and my subordinates by handling questions, interpreting correspondence helping resolve work-related problems.
  • Efficiently organized office functions for staff of up to 6 to continuously improve operations and maximize productivity.
  • Assisted in Implementing innovative employee incentive program, which resulted in 75% increase in staff productivity.
  • Delivered key projects on-time and on-budget by effectively managing resources and staff.
  • Evaluated employee job performance and motivated staff to improve productivity.
Financial Administrative Assistant, 08Mar99 - 11/2000
Wks Restaurant Group Fairview, TN,
  • Elevated customer satisfaction ratings by resolving issues for speedy resolution.
  • Resolved Retail Contract issues quickly and escalated critical problems immediately to my Team Leader.
  • Answered 1-20 daily phone calls on multi-line phone system and transferred calls to appropriate .
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Maintained data confidentiality when receiving interoffice mail regarding new products, new programs and/or discounts.
  • Drove customer feedback to deliver information to management for corrective action.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and contracts for new and used equipment..
  • Supported office operations, managed dealer phone calls, tracked records and handled internal communications.
  • Managed phone calls from dealers during a coworker's absence and delivered informative answers to questions.
  • Answered phone calls by one ring and followed a template developed my management to determine which department or staff member could be of service.
  • Created weekly newsletter for internal and external employees and John Deere dealers with availability of new equipment, new and updated factory and branch information, and other information submitted y the supervisors of each equipment group.
Service Assistant, 01/1992 - 02/1999
Nick Ong Implement & Chevrolet City, STATE,
  • Greeted customers with friendliness and professionalism.
  • Stocked displays with new merchandise.
  • Executed cash transactions quickly and accurately.
  • Ensured John Deere and Chevrolet technician's timecards were filled out and accurate.
  • Calculated said timecards and submitted them to the bookkeeper weekly.
  • Opened new service tickets via information received from the John Deere Service Manager, Chevrolet Service Manager or Assistant, or John Deere/Chevrolet technicians.
  • Added new information to the service tickets as received by the technicians, which could be only for one day or for a few weeks.
  • Proofread each service ticket, forward each ticket to the appropriate service manager. After return, made any changes requested by the managers.
  • Closed each ticket as they were approved.
  • Processed Warranty submissions for John Deere products.
  • Backed up the Parts Assistants.
Education and Training
: Physical Education Teaching And Coaching, Expected in
St. Ambrose College - Davenport, IA,
: Fasion Merchandising, Expected in
Iowa Central Community College - Fort Dodge IA,
: Agricultural/Lawn Care, Expected in
John Deere Company - Lenexa, KS,

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School Attended

  • St. Ambrose College
  • Iowa Central Community College
  • John Deere Company

Job Titles Held:

  • Supervisor/Coordinator, Complete Goods
  • Financial Administrative Assistant
  • Service Assistant


  • Some College (No Degree)
  • Some College (No Degree)

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