supervisor commander support staff resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Customer-oriented HR Specialist with 6 years of hands-on experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Proven track record with continuous improvement, performance growth and schedule management. Recognized and commended for collaborating with upper management to achieve organizational objectives.

  • Customer Service
  • Interpersonal Skills
  • Problem-Solving
  • Time Management
  • Program Evaluation
  • Microsoft Office
  • Team Building and Leadership
  • Verbal and Written Communication
  • Managing Operations and Efficiency
  • Muti-tasking
07/2021 to 01/2023
Supervisor, Commander Support Staff Hoya Corporation Tempe, AZ,
  • Advises the CEO and Division Supervisor on all personnel matters to help resolve complex customer issues.
  • Updates and maintains personnel information in military programs for over 300 members.
  • Directed 3 man CSS team by streamlining admin programs and enhanced continuity to ensure all group members/programs are compliant
  • Oversaw PCS, separation, retirement & squadron in/out processing.
  • Supervised 2 employees and synchronized admin actions.
06/2020 to 06/2021
Executive Assistant United States Air Force City, STATE,
  • Executes DoD mandated programs for 1 NAF/3 wings/2 brigades which supports 47.6K AD/ANG/AFR/civs/retirees & dependents.
  • Counsels, reviews & updates Case Management System, Personal Identity Verification, PRDA, MilPDS & DEERS.
  • Organized staff meetings/roll calls and presented critical info to squadron
  • Oversees administrative review of EPRs/OPRs/awds/decorations f/143 WSA mbrs/ensures ldrshp proper prgms visibility
  • Revamped annual evaluations process by building tracking mechanism utilized by 60 personnel which improved 'on-time' reporting by 70%.
01/2017 to 06/2020
Customer Service Representative United States Air Force City, STATE,
  • Plans, organizes & directs customer assistance being base focal point for DEERS/MilPDS inputs, in-processing program and base passes.
  • Accounted for customer service data by reporting timeliness and personnel serviced which increased MPF efficiency by 33% and was instrumental to 15% customer growth.
  • Issued 3.5K IDs/updated 5.7K records with a average wait of less than 20 minutes, 99% on-time service and beat DoD standards by 9%
  • KO'd 2-yr readiness shortfall by instructing 18 SABC courses for 118 Airman which elevated unit lethality and increased readiness rate 74%.
  • Key to Customer Support continuity and was essential to turnover of 5 supervisors.
Education and Training
Expected in 08/2024 to to
Associate of Science: Computer Science
Austin Community College - Austin, TX,
Expected in to to
: Human Resources Management
Community College of The Air Force - Montgomery, AL

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Resume Overview

School Attended

  • Austin Community College
  • Community College of The Air Force

Job Titles Held:

  • Supervisor, Commander Support Staff
  • Executive Assistant
  • Customer Service Representative


  • Associate of Science
  • Some College (No Degree)

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